Data Entry Customer Service

Joseph Alachoyan

Asheville, NC *****

828-***-**** ******.*********@*****.***

PROFESSIONAL SUMMARY

Dynamic professional with extensive experience at Trader Joe's, excelling in customer service and staff training. Proven track record in enhancing team performance and resolving conflicts, while maintaining high-quality service. Skilled in cash handling and data entry, I fostered a culture of growth and engagement among a diverse crew of 170 employees. SKILLS

• Customer service • Active listening

• Critical thinking • Data entry

• Problem resolution • Computer proficiency

• Complaint resolution • Product knowledge

• Staff training • De-escalation techniques

WORK HISTORY

MATE 02/2007 to 03/2025

Trader Joe's - Asheville, NC

Evaluated crew performance regularly by setting clear objectives, providing constructive feedback, and identifying areas for professional growth.

•

• Accomplished multiple tasks within established timeframes.

• Managed and motivated employees to be productive and engaged in work.

• Maintained professional, organized, and safe environment for employees and patrons. Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

•

Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

•

• Maximized performance by monitoring daily activities and mentoring team members. Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

•

• Responsible for writing the shift schedule for a crew of 170 employees for several years.

• Responsible for cash handling at both POS and for the entire store on a regular basis.

• Responsible for ordering to maintain inventory utilizing multiple types of software. EDUCATION

University of Massachusetts, Amherst - Amherst, MA Bachelor of Science Sociology, 12/2003

Contact this candidate