Customer Service Representative
Resume:
April Lane
Seeking Full Time Employment
Houston, TX 77011
******************@*****.***
Professional Summary
Seeking a full time opportunity in a position where utilizing technology is essential to delivering the highest quality customer service daily.
Authorized to work in the US for any employer
Work Experience
PSR - Patient Service Representative
Teleperformance USA-Houston, TX
October 2021 to May 2025
• Provided telephone support to patients receiving life sustaining specialty drug therapy.
• Responsible for the overall coordination and processing of new patient medication orders and reorders,which includes verifying and re-verifying benefits.
• Helped patients with translating and entering in new or refill prescriptions into the pharmacy information system
• Communicated and collected copay amounts,obtaining authorizations, and working with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues.
Temporary Intake Eligibility Specialist
Ultimate Staffing Services-Houston, TX
July 2021 to September 2021
• Reviewed applications for landlord enrollment
• Determine landlord eligibility for participation in the rental assistance program
• Reviewed tenant rental assistance applications
• Made an eligibility determination for tenants' ability to receive rental assistance
• Entered case notes when encountering eligibility review issues to document issue and attempt to resolve with landlords/tenants
• Interpret dashboards and production reports to determine if action is needed
• Worked with landlords to ensure payment issues are resolved in a timely manner if needed
• Followed up with landlords and/or tenants for additional missing documents if needed Customer Service Representative III
MMC Group, LP-Houston, TX
April 2021 to July 2021
• Assisted customers with National Vaccination Assistance information.
• Communicated provider locations and help with available information over the phone.
• Maintained, logged, and completed detailed call records.
• Ability to navigate the internet and web-based programs. Temporary 2-1-1 CSR
Faneuil-Houston, TX
March 2021 to April 2021
• Greeted customers in a professional and pleasant tone
• Booked appointments for clients
• Scheduled Vaccination Appointments with web based software.
• Recorded accurate data and information from the calls in our on-line system
• Escalated major issues to one of our Tier 2 team members
• Responded to inquiries and issues professionally and efficiently
• Handled routine customer service inquiries and problems for one to three call type functions via telephone, digital or chat channels through effective communication and problems solving skills. Production Worker
Essential Safety PPE-Houston, TX
November 2020 to March 2021
• Worked quickly to fulfill shift production goals in a timely manner.
• Cooperated and work alongside others to complete the daily assigned task. COVID-19 Screener
The Grinder Group LLC-Houston, TX
November 2020 to December 2020
• Conducted COVID-19 PCR testing with general public
• Input data accurately to be submitted to lab
• Followed all health guidelines to ensure all safety measures were met including social distancing and wearing PPE gear
Market Research Interviewer
The Heller Group, Inc.-Houston, TX
October 2020 to November 2020
• Placed outbound calls to prospects in media and market research.
• Read verbatim and follow all company telephone etiquette policies.
• Conducted media market research telephone surveys. Housekeeping Supervisor
Service Management Systems-Houston, TX
November 2019 to March 2020
• Assigned and inspect daily room cleaning tasks for housekeepers
• Ensured rooms and common areas meet cleanliness standards
• Trained, supported, and monitored housekeeping staff
• Managed inventory of cleaning supplies and linens
• Reported maintenance issues or room damages
• Coordinate with front desk and maintenance teams Batcher
PitaPal Industries-Houston, TX
June 2019 to July 2019
• Worked alongside quality assurance team
• Documented all recipe ingredients, lot numbers and specified dates and times.
• Ensured all safety and company guidelines are demonstrated daily. General Laborer
Atlantic Coffee Solutions Inc-Houston, TX
February 2018 to October 2018
• Worked in a fast-paced environment and adapted to frequent changes that occurred on the production lines
• Repeatedly and frequently sustained to standing, walking, bending, stretching, climbing, pushing, pulling, and reaching as required.
• Experience working in multiple areas of a production environment.
• Stood for long periods of time with great posture depending on assigned task.
• Supported daily production on the coffee dump line.
• Minimized waste or misuse of raw materials.
• Maintained housekeeping standards and adheres to good manufacturing practices.
• Operated an electronic scale to fill and measure boxes with accuracy. Shipping Clerk
Avella Specialty Pharmacy Inc-Houston, TX
March 2017 to January 2018
• Retrieved surgical medications according to the order summary and packing list.
• Ensured all quantities, labels, dosage, dates and pharmacy names and addresses were identical to both order summaries and packing list.
• Utilized computer application Fed Ex Ship Manager to accurately weighed packages, and created shipping labels to be affixed onto hundreds of packages.
• Sorted packages based on location.
• Ensured all packages included proper documentation prior to shipping i.e. invoices, packing list CII forms.
Order Fulfillment Associate
The Home Depot Inc-Houston, TX
September 2015 to March 2017
• Responsible for preparing all customer order types including delivery.
• Completed fulfillment process ensuring merchandise is in best condition and without damage.
• Accurately picked and staged orders in a timely manner.
• Adhered to and followed company policy and safety guidelines.
• Assisted Service Desk, as needed.
• Processed customer orders via phone using major credit and debit cards with customer consent.
• Cooperated with other associates to complete tasks. CORE STRENGTHS
• Amazing customer service skills
• Prioritize tasks well
• Stellar problem solving skills
• Meticulous with detailed work ethic
• Computer literate with technical aptitude
Education
Associate in Applied Science in Health Information Technology ASA College-New York, NY
November 2012
High school diploma
Petersburg High School-Petersburg, VA
May 2005
Skills
• LAN
• Quality Assurance
• Customer service
• Documentation review
• Microsoft Office (5 years)
• Medicare
• Office experience
• Cleaning
• Keyword research
• Mobile testing
• Computer skills
• Multi-line phone systems
• HCPCS
• CRM software
• Cold Calling
• Remote access software
• Organizational skills
• Assembly Line
• Data entry
• Order Fulfillment
• Windows
• Databases
• Medical scheduling
• Retail sales
• DocuSign
• Mac OS
• Public health
• Communication skills
• E-commerce
• Warehouse Associate
• Google Suite
• Order fulfillment
• Filing
• Customer service (10+ years)
• Medical terminology
• iOS
• Research
• Microsoft Excel
• HIPAA (2 years)
• Supervising experience
• Adobe Acrobat
• Data Collection (1 year)
• HIPAA
• Medical records
• Computer Literacy
• Phone Etiquette
• Interviewing
• Intake
• Microsoft Word
• Customer support
• Laundry
• Hospitality
• General Labor
• Salesforce
• Avaya
• Time management
• DME
• Leadership
• Typing
• Cleaning Experience (3 years)
• Market Research
• Clerical experience
• English (10+ years)
• Administrative Experience
• Operating systems
• Credit analysis
• Cash register
• Insurance Verification
Links
https://www.coursera.org/account/accomplishments/certificate/G6G28LRWMW2R https://nalearning.org/certificate/425617/open/
Tq8B9VEXzfOJpjH8cFBOg53DKj5UxjbiRS07R6EkH95JdUxCChvFAuAPEZX1BFJg Certifications and Licenses
HIPAA
November 2020 to Present
• An introductory certificate on the concepts of HIPAA compliance COVID-19 Contact Tracing
August 2020 to Present
Contact this candidate