Administrative Support Customer Service

Karah Grudzien

*** **** ***, ********, ** *****

Phone: 360-***-****

Email: ********@*****.***

Professional Summary

Highly organized and self-driven professional with over 10 years of experience in administrative support, customer service, scheduling, and digital communication. Proven ability to manage multiple responsibilities remotely with professionalism, discretion, and strong attention to detail. Adept at using digital tools to streamline operations, engage with clients, and support teams in fast-paced environments. Seeking to contribute as a Virtual Assistant where proactive communication, problem-solving, and efficiency are key. Core Competencies

- Remote Administrative Support- Email & Calendar Management- Task & Project Coordination- Customer Service

& Communication- Data Entry & Document Preparation- Social Media Management- Internet Research- Travel Planning & Itinerary Management- CRM & Database Management- Google Workspace, Microsoft Office, Zoom, Trello, Slack

Professional Experience

Freelance Virtual Assistant / Administrative Support Remote 2020 – Present

- Manage multiple client inboxes, filter communications, and prioritize urgent matters- Schedule meetings, coordinate calendars, and send reminders- Prepare reports, edit documents, and build professional presentations- Conduct research for projects, compile findings, and generate summaries- Maintain online filing systems and update spreadsheets with accuracy- Use Trello and Slack to coordinate projects and communicate status updates Transcriptionist & Independent Contractor

Remote 2021 – Present

- Transcribe audio and video content with 99%+ accuracy under tight deadlines- Communicate with clients and agencies to clarify formatting and submission expectations- Utilize time-tracking tools and self-discipline to manage workload independently

Rental Property Manager

Private Family Estate Longview, WA 2015 – 2020

- Managed tenant communication, property maintenance, and rent collection- Maintained digital and paper records for leases, payments, and maintenance logs- Scheduled vendor appointments, coordinated inspections, and resolved tenant issues- Oversaw social media listings for available properties and responded to inquiries Cosmetology Instructor & Scheduling Coordinator

Longview, WA 2010 – 2015

- Provided instruction, tracked student progress, and managed class schedules- Scheduled appointments, managed customer inquiries, and handled internal communication- Used Microsoft Office tools to create lesson plans, rosters, and communications

Education & Certifications

Washington State Cosmetology Instructor License

Ongoing Professional Development:

- Productivity Tools: Google Workspace, Trello, Zoom, Microsoft Office

- Virtual Communication & Remote Collaboration

Technical Proficiency

- Google Workspace (Gmail, Calendar, Docs, Sheets, Drive)- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)- Zoom, Slack, Trello- Social Media (Facebook, Instagram)- CRM Familiarity: HubSpot (basic), QuickBooks

(basic)- Social Tools: Hootsuite (basic knowledge)- Fast typing speed: 75+ WPM with high accuracy Availability

Fully Remote

flexible Hours

able to manage multiple clients or departments as needed

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