Scrum Master Business Analyst

SHAGUFTA SYED

**************@*****.***/ 856-***-****/ Status: USA Citizen

Professional Summary

Overall 10 yrs of experience in IT Industry, with expertise in Banking and Healthcare domain servicing some of the marquee brands in the respective industries. Banking: Experienced Certified Scrum Master/Business Analyst with a proven track record of defining and delivering functional requirements for banking applications (Consumer & small business) and investment banking and ensuring regulatory compliance. Result oriented Scrum master with a solid background in Agile methodologies and project management. Proficient in identifying client needs and delivering tailored solutions to meet their financial goals, strong communicator, and a team player with a dedication to fostering long term client relationships and achieving organizational objectives.Skilled in relationship management, risk assessment and financial analysis, balancing business demand, market opportunities and technical innovations/ expertise to create compelling user stories. Worked closely with internal and external stake- holders to gather the data and make objective decisions. Passionate about understanding the gap and providing precise details to bridge the gap. Healthcare: Well versed in Health Insurance Domain that includes Health Insurance coverage, Explanation of Benefits (EOB), Health Maintenance Organization (HMO), Preferred Provider Or- ganization (PPO), Point of Service (POS), Electronic Data Interchange (EDI), CMS (Centre of Medicare and Medicaid services), Medicare, Medicaid, Children's Health Insurance Program

(CHIP), Claim pricing and testing, Payment Processing with HIPPA EDI transaction codes such as 270/271 (inquire/response healthcare benefits), 276/277 (Claims status), 834 (Benefits enroll- ment), 835 (Payment/remittance advice), 837 (Health care claims), 278 (Referral and prior au- thorization), 275 (Health claims and attachment).

Well versed with HIPAA, HITECH, and Claims from point of entry to finalizing, claim review, iden- tifying claims processing problems, their source and providing immediate corresponding solu- tions to the problems.

Experienced in conducting Feasibility studies, Risk Analysis, Cost-Benefit Analysis, and Impact Analysis, Performed GAP Analysis to understand AS-IS and TO-BE of the business processes Technical Skills:

Professional Experience

State of NYC: Current

Title: Scrum Master/ Business Analyst

Duration: Current

Software Develop-

ment LifeCycle

Agile-Scrum, Scrum-Waterfall, Waterfall, RUP, Kanban, Scrum,

Business Skills

Stakeholder management, Business process understanding, Change Management, Impact Analysis,Requirement elici- tation, Communication skills, Presentation skills, Presenta- tion skills,Project Planning,Project Scheduling, Issue Man- agement, Conflict Management

Business Modelling

Tools MS Visio, Lucid Charts, Balsamiq mockups, rational rose Project Management

Tools JIRA, Microfocus ALM, MS SharePoint, Confluence BI and Reporting tools Tableau, MS Office Suite (Excel, Word, PowerPoint), Prezi, SQL ServerReporting Service (SSRS), Power BI Architecture/Frame-

work

Service-Oriented Architecture (SOA), 3-Tier Architecture, n-Tier Architecture

Technologies Salesforce, Amazon Web Services, Oracle cloud Data- warehouse,

Databases and ETL

Tools

MySQL Server, Oracle, Informatica PowerCenter, SQL Server, Oracle Data

Data Warehousing Datawarehouse, Database, ODS, Data Marts, ETL Development Tech-

nologies Java, C#, CSS, Bootstrap, HTML, R programming STRIDES is an OPT technology modernization initiative aimed at replacing outdat- ed legacy systems, enhancing transparency, improving operational efficiency, and ensuring compliance with evolving policies. The development of NYC Onboard, a modular internal application, is central to achieving these objectives, particularly within the Access and Eligibility (OPT A&E) vertical, which addresses Transporta- tion eligibility determination and exceptions management. The purpose is to develop a modular system to replace legacy systems and inte- grate with the VIA student ridership tracking application. Consolidate and mod- ernize transportation eligibility determination and exception handling, automate and streamline processes to reduce reliance on manual interventions. Enhance real-time data handling and improve communication with schools and families. A Standardize eligibility processing across all school terms and transportation ser- vices should be developed.

Roles and Responsibilities:

As a Scrum Master:

• Facilitated Agile ceremonies including daily stand-ups, sprint planning, backlog groom- ing, sprint reviews, and retrospectives—maintaining team alignment and promoting con- tinuous improvement.

• Acted as a servant leader, removing blockers, fostering collaboration, and ensuring the team adhered to Agile principles while delivering value consistently.

• Maintained and prioritized the product backlog in collaboration with Product Owners and stakeholders, ensuring the delivery of high-impact features tied to business objec- tives.

• Monitored sprint progress and performance, leveraging tools like JIRA to track velocity, manage story points, and ensure timely delivery of milestones.

• Fostered strong communication across business, development, and QA teams, enabling quick resolution of issues and maintaining transparency throughout the project lifecycle. As a Business Analyst:

1. Requirements Gathering & Analysis

• Engage with stakeholders across OPT and technology teams to elicit business needs, pain points, and process gaps.

• Analyze existing legacy systems and manual processes to document current workflows and identify modernization opportunities.

• Define and document detailed business, functional, and non-functional requirements for the NYC Onboard application modules.

2. Process Design & Optimization

• Design streamlined, automated workflows to support eligibility determination and exception handling.

• Support the standardization of eligibility processes across all school terms and trans- portation service types.

• Recommend process improvements aimed at enhancing efficiency, accuracy, and transparency.

3. Data Integration & Analysis

• Collaborate with technical teams to ensure seamless integration between NYC On- board and the VIA/ATS student ridership tracking system.

• Validate data flows to ensure real-time accuracy and compliance with policy and op- erational needs.

• Support data mapping and transformation initiatives for legacy data migration. 4. Solution Development Support

• Work closely with Product Owners, UX Designers, and Developers to ensure alignment between business needs and technical implementation.

• Participate in sprint planning, backlog grooming, and user story development within Agile/Scrum frameworks.

• Provide ongoing clarification of requirements throughout the development lifecycle. 5. Testing & Quality Assurance

• Develop test cases and scenarios to validate business functionality and ensure solu- tion quality.

• Support UAT (User Acceptance Testing) by coordinating with end users, collecting feedback, and logging issues.

• Ensure solutions meet compliance requirements and performance benchmarks. 6. Stakeholder Communication

• Act as a liaison between business units, IT teams, and third-party vendors to ensure smooth communication and issue resolution.

• Prepare and deliver clear documentation, reports, and presentations tailored to both technical and non-technical audiences.

• Facilitate training and onboarding sessions for users impacted by new processes or systems.

7. Compliance & Policy Alignment

• Ensure all eligibility and exception workflows comply with evolving education policies and transportation regulations.

• Maintain up-to-date knowledge of policy changes and incorporate necessary updates into business processes.

Bank of America

Product Sales and Services team

Title: Scrum Master/ Business Systems Analyst

Duration 1.5 years

The goal of the project was to implement major enhancements like customization and configu- ration of Fee application. Application is developed for agents and customers to meet their re- quirements and address their query. Worked on account aggregation platform which allows clients to view their entire financial picture by aggregating data from various accounts including bank accounts, investment and retirement accounts and etrade securities with compliance and legal risk. Collaborated with IT/Business on P&C Claims management. Role and Responsibilities:

• Scrum Process Facilitation: Guide and coach the Scrum team in the implementation of Scrum principles, ceremonies and practices. facilitate Scrum events, including sprint plan- ning, daily stand-ups, sprint reviews and retrospectives.

• Gathered business requirements for claims management system enhancements and integra- tions.

• Documented BRD’s FRD and use cases for Claims automation, fraud detection and compli- ance reporting.

• Adherence to Agile principles: Uphold Agile principles and practices promoting a culture of adaptability, customer focus and iterative development.

• Collaboration with Stakeholders: Foster collaboration between the Scrum team, stakehold- ers, Product Owners, to remove impediments and foster success.

• Encourage collaboration, communication and continuous improvements within the Scrum team.

• Remove Impediments. Identify and address impediments that hinder the progress of the Scrum team. Collaborate with Stakeholders to remove obstacles and create a conducive working environment.

• Communication and transparency: Ensure clear and transparent communication within the team and with stakeholders.

• Facilitate discussions and help resolve conflicts, promoting a culture of openness and trust.

• Shield the team with from external disruptions and create a focus on delivering value during the sprint by minimizing external interruptions.

• Continuous Improvement: Facilitate retrospectives to reflect on team performance and identify opportunities for improvement. Support the team in implementing changes that enhance efficiency and effectiveness.

• Product Backlog Management: Collaborate with product owner to maintain and prioritize the product backlog. Ensure backlog items are well defined, understood by the team and contribute to the overall banking goals.

• Risk Management;. Assist in identifying and managing the risks associated with Project de- livery. Proactively address issues that may impact the timeline.

• Lead PI planning for the team.

• Managed Demand/Capacity for the team Conducted regular retrospective to drive continu- ous improvement and foster culture of learning.

• Gathered requirements through various techniques and translate into clear, concise, and actionable requirements.

• Document business requirements, user stories, use cases, process flows and other project artifacts.

• Collaborated with stakeholders,/ LOB to understand the requirements and create accep- tance criteria for the requirements, analyze workflows and procedures.

• Identify Gaps, performed impact analysis before recommending solutions, and escalate is- sues when required.

• Collaborate with UI/ UX team for wireframes

• Managed Requirement change management.

• Implemented agile methodology by conducting burn down chart, team velocity analysis and various improvement initiatives.

• Utilized effective communication and problem solving skills to ensure successful sprint plan- ning execution and review.

• Performed GAP analysis to identify the gaps and strategies to achieve our goal.Translate stakeholder requirements into concrete deliverables such as Use cases, functional specifica- tions, technical specifications.

• Managing and prioritizing requirements throughout the project lifecycle, tracking changes, resolving conflicts and ensuring alignment with the project objectives and needs.

• Building and maintaining relationships with stakeholders.

• ‘Collaborated with QA team to develop test plans, test cases and acceptance criteria.

• Presented monthly sprint demos.

• Work in collaboration with QA team to ensure test cases are sufficient, regression cycles are performed and high quality testing is completed with the project time frame.

• Tracked ALM/ MLQC defects, assigned to right team and get to the closure.

• Proactively identifying opportunities for process improvement, innovation, and optimization within the organization, and contribute to strategic initiatives and roadmaps.

• Aligned with LoB to get the successful sigh off on the releases.

• Proactively identifying opportunities for process improvement, innovation, and optimization within the organization, and contribute to strategic initiatives and roadmaps. Cognizant -Aetna, CVS

HR Integration platform for Aetna/ CVS

Title: Business Analyst Duration: 2.8 Years

Role & Responsibilities:

• Created Function & technical documents for the project. Analyzed the workflow of each department, associated different entities, and tests using elicitation techniques: joint appli- cation development (JAD), focus groups, document analysis, and observation.

• Performed gap analysis between current system performance to the to-be systems, and generated data lineage report.

• Ensured traceability of the software requirements of the business requirements.

• Worked closely with stakeholders to understand the issues and measures to overcome the obstacles.

• Collaborated with UX/wireframes design teams.

• Utilized effective communication and problem solving skills to ensure successful sprint plan- ning execution and review.

• Performed GAP analysis to identify the gaps and strategies to achieve our goal.Translate stakeholder requirements into concrete deliverables such as Use cases, functional specifica- tions, technical specifications.

• Managing and prioritizing requirements throughout the project lifecycle, tracking changes, resolving conflicts and ensuring alignment with the project objectives and needs.

• Building and maintaining relationships with stakeholders.

• ‘Collaborated with QA team to develop test plans, test cases and acceptance criteria.

• Worked with UI/ UX designers on wireframes.and screen mockups.

• Assisted the system implementation through Unified Modeling Language (UML) diagrams

• Work in collaboration with QA team to ensure test cases are sufficient, regression cycles are performed and high quality testing is completed with the project time frame.

• Tracked ALM/ MLQC defects, assigned to right team and get to the closure.

• Proactively identifying opportunities for process improvement, innovation, and optimization within the organization, and contribute to strategic initiatives and roadmaps.

• Created the test plan, Requirement Traceability Matrix (RTM) and positive and negative test data in HP ALM.

• Developed quality plan and contingency plan to avoid data loss while performing full data extractions

• Created the test plan, Requirement traceability Matrix (RTM) and positive and negative test data in HP ALM.

• Enabled the messaging service between servers and another EHR system by documenting RepresentationalState Transfer (REST) and Azure Application Programming Interfaces (APIs) in JSON and XML.

• Reviewed Unit testing, integration testing, regression testing,

• Conducted UAT testing.

• Aligned with LoB to get the successful sigh off on the releases. Healthnet of California, Woodland Hills, CA

Title: Business Analyst

Duration: 3 years

Role and Responsibilities:

• Sound knowledge towards the compliance of, HIPAAAct, and HL7 international standards and nomenclature such as SNOMED, ICD-10, RxNORM, and LOINC for the development of a robust EHR system.

• Analyzed the workflow of each department, associated different entities, instruments, and tests using elicitation techniques: joint application development (JAD), focus groups, docu- ment analysis, and observation.

• Assisted the system implementation through Unified Modeling Language (UML) diagrams such as use case diagram, activity diagram, context diagram, sequence, and Entity - Data model diagram using MS Visio.

• Created specialty EHR registries for diseases and disorders being treated, procedures per- formed, medication and their codes according to compliances for communication among pharmacy, insurance, and billing server and another EHR system to help decision support system (DSS) and fast health interoperability resources (FHIR) exchange.

• Consulted physicians to understand the critical limits of health parameters and communicat- ed with the development team to come up with the logic for practitioners!"alert module us- ing a Graphical User Interface (GUI) storyboard.

• Used Informatica PowerCenter to perform ETL (extraction, transformation, load) with the bottom-top approach.

• Engineered data mapping by data profiling, data cleaning, business rule application followed by different transformation to create Data Marts, Operational Data Store for developing MongoDB as a Data Warehouse.

• Mapped the user interface with the UI designer enabling role-based access control (RBAC) using Balsamiq.

• Enabled the messaging service between servers and another EHR system by documenting RepresentationalState Transfer (REST) and Azure Application Programming Interfaces (APIs) in JSON and XML.

• Reviewed unit testing, integration testing, regression testing, and recovery/ fail-over testing and performed smoke testing, user acceptance testing (UAT), connectivity testing and per- formance testing.Facilitated the training for the staff through the Learning Management Sys- tem (LMS).

• Environment: Agile-Scrum environment, Microsoft Azure, Apache Tomcat server, MongoDB Atlas 4.0, Informatica PowerCenter, Swagger Hub, POSTMAN, REST API, Cucumber, Jenkins, JIRA, Confluence

Jaslok Hospital & Research Centre, Mahalaxmi, Mumbai J u n e2010 – May 2013

Title: Business Analyst

Role and Responsibilities:

• Organized and facilitated JAD sessions to elicit the requirements and document the client requirements for the customization of the devices and converted the require- ments into Business Requirements Document (BRD) and Functional Requirements Documents (FRD) as per the client's requirements.

• Created flow charts and process flow diagrams including Use Case Diagrams, Class Di- agrams, Activity Diagrams, to show the interaction of the user with the system in an effective manner using BPMN, and MS Visio.

• Coordinated with the clients, Subject Matter Experts and developers in successfully resolving the action items.

• Manually tested and executed the Web Services using Postman and helped the Quali- ty Analyst Team in automation of the REST Web Services Testing using Selenium tool. Assisted the Web Services team in

documenting API's.

• Assisted the QA team in creating Test Plans, Test Cases and performed User Accep- tance Testing (UAT), Functional Testing and logged defects into Defect Tracking Report.

• Conducted presentations of the QA test results to the stakeholders and users and documented modification and requirements.

• AssistedQualityAssuranceTeamwithTestPlans,TestscenariosandTestcases.

• Involved in System Integration Test Planning, Test Preparation, Test Execution and Is- sue Resolution and

Report Generation to assure that all aspects of a Project are following the Business rules.

• Facilitated the Pre UAT (User Acceptance Testing) and UAT; assisted in testing and maintaining quality procedures such as Black box and Regression testing; created all the relevant documents for appropriate users.

• Created User Manuals with detailed list of parameters and system responsive screen shots.

Environment: Agile-Scrum environment, MS Office Suite, SharePoint, MS Visio, MS Project, JIRA, JSON, REST Web Services, XML, MS SQL Server, BPMN, Load Runner, Se- lenium.

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