Customer Service Inventory Control
Resume:
***********.*******@*******.***
OBJECTIVE
A highly skilled, adaptable, and detail-oriented business graduate with extensive experience in office management, customer service, and operational roles. Proven track record in supervising teams, managing administrative tasks, and improving operational efficiency. Seeking an administrative position where I can leverage my skills in communication, organization, and problem-solving to contribute to a thriving organization.
SKILLS & ABILITIES
•Administrative Expertise: Proficient in office management, inventory control, and coordinating team operations to ensure smooth workflows.
•Customer Service: Strong interpersonal and communication skills, excelling in resolving customer queries and complaints in a professional manner.
•Technological Proficiency: Advanced skills in Microsoft Office (Word, Excel, Outlook), CRM systems, SagePay, and in-house databases.
•Time Management: Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in fast-paced environments.
•Confidentiality & Sensitivity: Skilled in handling sensitive information and resolving workplace challenges with professionalism and discretion.
•Problem Solving: Ability to assess situations, identify solutions, and implement effective processes to improve workplace efficiency.
EXPERIENCE
Operational Supervisor Synectiv Ltd
November 2020 – Present
•Oversee office management and administration, including inventory control and supply chain management.
•Supervise, train, and mentor staff, ensuring team adherence to company policies and best practices.
•Address customer and employee queries, resolving conflicts efficiently to maintain high service standards.
•Collaborate with marketing and accounting teams, managing invoicing and financial documentation.
•Create and manage reports to ensure smooth operational flow.
•Streamlined inventory processes, resulting in a 20% reduction in supply costs.
•Increased team productivity by 15% through the introduction of efficient training programs and workflow optimization.
•Successfully resolved 95% of customer complaints, enhancing customer satisfaction and loyalty.
•Improved dispatch time by 20%, ensuring faster delivery times and increased customer satisfaction.
Administrative Coordinator The Private Health Care (Phc)
March 2020 – November 2020
•Coordinated administrative tasks, including pricing negotiations for quotations and renewals.
•Loaded new business onto company systems, ensuring data accuracy and compliance.
•Managed office duties such as document filing, scheduling, and correspondence.
•Produced client quotations and assisted in maintaining client relationships to support renewals.
•Supported cross-functional teams to understand and enhance interdepartmental processes.
•Enhanced document management efficiency by reorganizing filing systems, which reduced information retrieval time by 40%.
Front Office Administrator/Cashier Barclays Bank
November 2019 – January 2020
•Processed client transactions, including deposits, withdrawals, and account management, while ensuring compliance with banking procedures.
•Provided front-line customer service, addressing inquiries and resolving complaints efficiently.
•Balanced cash tills daily, preparing detailed financial reports.
•Instructed customers on using online services, mobile apps, and ATMs to enhance banking experience.
•Identified and applied anti-fraud measures using Falcon/ID+V tools for scam prevention.
•Processed up to 150 transactions daily with 99% accuracy, significantly reducing customer waiting time.
Retail Operations Administrator WorldSim
October 2017 – October 2019
•Managed global customer orders, ensuring timely processing and dispatch.
•Reduced customer order errors by 25% through implementing more efficient order tracking procedures.
•Updated the CRM system, tracking orders and communicating with various departments to meet budgetary and delivery targets.
•Coordinated stock management and monthly inventory reporting to senior leadership.
•Handled client inquiries, complaints, and ticketing issues via telephone and email.
•Managed returns, refunds, and invoice processing, using databases such as SagePay and PIP.
Customer Service Assistant Sainsbury’s
March 2017 – November 2019
•Provided front-line customer support, guiding customers to products and resolving issues.
•Consistently achieved top ratings in customer satisfaction surveys due to professionalism and efficiency.
•Managed cash transactions and operated tills, ensuring accurate cash handling.
•Assisted with stock management, including restocking shelves, labeling, and stock-taking.
•Maintained a tidy and organized store environment, ensuring excellent customer experience.
EDUCATION
Middlesex University –
BA (Hons) Business Management (2015)
Harrow College –
BTEC Level 3 Business – Distinctions (2011)
REFERENCES
Available upon request.
Contact this candidate