Call Center Insurance Agent
Resume:
Hazel Bell
Morrow, GA *****
***************@*****.***
Professional Summary
• Demonstrate passion for excellence with respect to treating and caring for customers, especially senior citizens
• Strong decision making and analytical abilities
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Be a team player
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate to: Atlanta, GA
Willing to relocate to: Atlanta, GA
Work Experience
Insurance Agent
TELUS Digital-Atlanta, GA
September 2024 to Present
• Sourcing new clients through referrals, cold calls, and professional networks
• Advising clients on the risks and benefits of each policy
• Evaluating current insurance policies and recommending additional coverage
• Maintaining all insurance documents in a confidential way
• Obtaining underwriting approval through completion of coverage application Call Center Agent
Genpact LL-Atlanta-GA
December 2023 to July 2024
• Handled an average of 50 calls per day, providing detailed product information and resolving issues, leading to a 70% customer satisfaction rate.
• Developed and maintained a comprehensive knowledge base, leading to a decrease in call time and faster results.
• Participated in daily zoom calls with management to ensure growth in skills and development which helped the company call services meet marketing needs. Call Center Representative
Verizon-Atlanta, GA
March 2022 to March 2023
• Professionally handle a high volume of incoming calls
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
• Ability to utilize and navigate multiple systems simultaneously
• Be dependable and meet all attendance requirements
• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics Supervisor
GardaWorld Security Services-Atlanta, GA
June 2021 to January 2022
• Installing security systems and controls.
• Inspecting and patrolling premises regularly.
• Monitoring surveillance cameras and reporting suspicious behavior.
• Communicating with law enforcement, fire departments, and emergency medical personnel.
• Monitoring public access and ensuring the security of all personnel and visitors.
• Responding to alarms and analyzing security footage.
• Investigating suspicious behavior, incidents, and security breaches. Education
GED
Atlanta, GA
June 2016 to June 2019
Skills
• Restaurant experience
• Retail sales
• General Labor
• Hospitality
• Guest services
• Food Service
• Serving Experience
• Warehouse Associate
• Customer service
• Microsoft Office (5 years)
• Shipping Receiving
• Load & Unload
• Picker Packer
• Unloading
• Merchandising
• Typing
• Fast Food
• Cash handling
• Windows
• Supervising experience
• Loading
• Food Safety
• Leadership
• Customer Service
• Cooking
• Dispatching
• Order Picker
• Order Puller
• Freight Experience
• Food Prep
• Shipping
• Team Member
• RF Scanner
• Teaching
Certifications and Licenses
ServSafe
Food Handler Certification
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