Customer Service Supply Chain
Resume:
Monica Alvarez
Contact
**** ******** ***. **** *****,
CA. 90805
******.*********@*****.***
Objective
Results-driven and highly skilled Dispatcher with a proven background in management, adept at coordinating and optimizing operational processes. Seeking a challenging position where my organizational expertise, leadership capabilities, and experience in dispatching can contribute to the effective management of personnel resources within a dynamic and growth-oriented organization. Committed to leveraging my managerial and communication skills to enhance efficiency, accuracy, and employee satisfaction.
Education
Long Beach City College
September 2003 – May 2005
Millikan High School
Lakewood, CA. GED
Key Skills
Workforce Management
Team Leadership and
Motivation
Production Planning and
Scheduling
Cycle Time and Tact Time
Optimization
Cost Reduction Strategies
Strong Analytical and Problem-
Solving Skills
Experience
August 2021 – May 2024
Truck Dispatcher • Texmex Trucking • Signal Hill, CA.
• Coordinate and schedule transportation activities for the company
• Dispatch drivers and monitor their progress to ensure timely delivery of goods
• Utilize transportation management systems and GPS technology to track shipments and optimize routes
• Communicate with drivers, customers, and other stakeholders to provide updates on delivery status
• Handle customer inquiries and resolve any issues or concerns related to transportation
• Collaborate with supply chain and freight teams to ensure efficient movement of goods
• Perform data entry tasks to update transportation records and maintain accurate documentation,
• Analyze transportation data and trends to identify areas for improvement in efficiency and cost-effectiveness
July 2018 – July 2023
Customer Service Representative • StubHub Center • Carson, CA.
• Provide outstanding customer service by greeting patrons, taking orders, and ensuring timely delivery of high-quality food and beverages.
• Efficiently handle cash transactions and maintain accurate cash registers.
• Keep the concession area clean and organized, adhering to sanitation and safety standards.
• Collaborate with team members to streamline workflow and ensure smooth operations during peak hours.
• Proactively address customer inquiries, concerns, and special requests to ensure customer satisfaction.
January 2006 – November 2019
Dosimetry Technician Manager • Mirion Technologies, Inc. • Irvine, CA.
• Successfully managed employee schedules and payroll for a dynamic team of over 30+ operators in the assembly department, ensuring optimal workforce utilization
• Led a high-performing team, fostering a collaborative environment that resulted in a 37.5% increase in overall productivity
• Implemented strategic measures to manage cycle time and tact time for the assembly process
• Ensured on-time production and delivery of products to customers, meeting or exceeding quality standards.
• Actively participated in cost-saving events, identifying and implementing initiatives
• Introduced quality control measures that led to a 85% reduction in defects and improved customer satisfaction
Contact this candidate