Customer Service Experience
Resume:
Jakeisha Mitchell
Austin, TX *****
****************@*****.***
Highly qualified customer service management professional, dependable and courteous in interactions on all levels. Seeking to expand knowledge base while working successfully in a dynamic, multi-tasking environment. Detail oriented and eager to face new challenges. Knowledge of advanced business procedures, multi-platform CRM and data reporting. Knowledge of administrative practices with the ability to perform clerical support services. Team development, coaching and client relations expertise
Work Experience
Commercial and Fleet Supervisor
TXTAG-Austin, TX
November 2022 to Present
Commercial specialty team (tolling) supervisor providing growth and guidance for inbound/outbound teams, managing customer and client correspondence/escalations, assisting customers and businesses with account updates,
importing/exporting account information, processing payments/refunds, creating accounts, processing disputes and service requests, assistance with online troubleshooting all while providing best customer experience and first call resolutions.
Quality achieved 95% goal for 11 out of 12 months, averaging 98.9% for 2024
Revenue increased by $100M, collected 136M in 2024 versus 35M collected in 2023
Commercial and Fleet - Team Lead
Faneuil (TxTag)-Austin, TX
September 2021 to November 2022
Advanced Customer Service Specialist, providing leadership guidance to team members in regard to inbound/outbound calls and emails, assisting customers and businesses with account updates, importing/exporting account information, processing payments/refunds, creating accounts, processing disputes and service requests, and assistance with online troubleshooting all while providing best customer experience and first call resolutions
Commercial and Fleet - Customer Service Representative Faneuil (TxTag)-Austin, TX
September 2020 to September 2021
Advanced Customer Service Specialist, completing
inbound/outbound calls and emails, assisting customers and businesses with account updates, importing/exporting account information, processing payments/refunds, creating accounts, processing disputes and service requests, assistance with online troubleshooting all while providing best customer experience and first call resolutions
Tech Support Agent
Harte Hanks-Austin, TX
August 2018 to November 2019
Provide excellent customer service while assisting customers with any technical issues that may occur while utilizing companies’ websites, assist with walk through on how to navigate site. Educating how to utilize website features such as creating & print shipping labels online including any documentation needed, schedules pick up.
Water Heater Sales/ Repair Solutions Advocate/ Parts Sales and Customer Care
Sears Holding-Round Rock, TX
July 2017 to July 2018
Provide excellent customer service when answering incoming calls in call center environment, build rapport, document feedback from members, determine eligibility of warranty replacements on products and supporting technicians by ordering parts to be shipped to customers
Deli Team Leader
Target-Watauga, TX
March 2011 to March 2017
Successfully lead a full team of members, providing great service to customers in Deli by slicing deli meat, creating party trays, sandwiches and salads. Build schedules, conduct interviews, provide coaching & also took on the role of learning partnering departments and offering help when needed. Education
High school or equivalent
W.E. Boswell High School - Saginaw, TX
Graduated February 2005
Skills
Microsoft office
PDA's
Inventory
File keeping
Customer Service (10+ years)
Call Center
Helping
Assisting
Sales
Cashiering
Troubleshooting
Help Desk
Technical Support
Computer Networking
Network Support
Operating Systems
Software Troubleshooting
Microsoft Windows
Desktop Support
Remote Access Software
Management reporting (5 years)
Information Security
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