Instructional Design Knowledge Management

ANASTASIA KOLIAS SKORDAS

Boca Raton, FL ***** 224-***-**** *******@***.***

Dynamic educator and Knowledge Management Specialist-Quality Assurance/Trainer with a rich background adept in curriculum development, eLearning creation and creating engaging learning environments. Leveraged expertise in instructional design and classroom management to enhance student motivation and performance. Skilled in both technological instruction and fostering positive learning atmospheres, demonstrating a commitment to excellence in education and training. Managing classroom for diverse populations/Adult

populations

• • Active participation in [groups, plans, events] Expertise in curriculum creation/writing/refining

and updating

• • Excellent classroom management

• Teaching, tutoring and counseling • Diverse classroom settings Experience working with various LMS/CRM

platforms

• • Experience with instructional design

• Training professionals in Corporate Setting • Proofreading/editing

• Technological instruction • Interactive teaching/learning

• ESL- English as Second Language • Innovative

• Tailoring curriculum plans • Classroom management

• Positive learning environment • Learning style assessment

• Behavioral/cognitive skills development • Student motivation

• Learning style assessment/Needs Assessments • Performance assessments

• Emergent curriculum • Clear public speaking skills

• Interdisciplinary teaching • Positive atmosphere promotion

• Adult learning theories • Process evaluation and enhancement

• Staff development plans • ADDIE expertise

PROFESSIONAL SUMMARY

QUALIFICATIONS

• Leadership training • New hire on-boarding

• Course development • Written and oral communication

• Public speaking • Flexible and Adaptable

• Multitasking Abilities • Curriculum selection

• Performance monitoring • Materials design

• Data tracking • Training assessment

• Employee Presentations • Policy Development

• Lesson Planning • Staff Training

• ROI understanding • Mentorship

• Lecturing • Performance evaluation

• Educational material development • Classroom expertise

• Data organization • Training program development

• Online training experience • Training material development

• Employee training • Teaching

• Public Speaking • Consulting

• Curriculum Development • Staff Management

• Knowledge of Adult Learning theories • Written Communication

• Attention to Detail • Sales Goals

• Sales Development • Sales training procedures

• Sales strategy • Sales assistance

• SalesForce • B2B sales

• Supporting sales staff • Inside sales

• Sales negotiation • Product and service sales

• Understanding of sales retention • Sales background

• Excise, income and sales tax procedures • Daily living support

• Effective leadership • Daily living assistance

• Teamwork and collaboration • Role modeling

• Behavior improvements • Individual tutoring

• Team collaboration • Emotional support

• Academic advisory • Decision-making support

• Positive reinforcement • Skill development

• Lesson planning • Relationship building

• Records management • Group and individual instruction

• Behavioral management • Behavioral disorders

• Crisis intervention • Staff management

• Interpersonal communication • Case management

• Progress monitoring • Organization

• Conflict resolution • Goal setting

• Case notes • Educational support

• Continuing education • Life skills development

• Stress management • Constructive feedback

• Career counseling • Empathetic approach

• Medication distribution • Goal planning

• Academic advisement • Differentiated instruction

• Crisis intervention techniques • Peer counseling

• Vocational education • Academic tutoring

• Activity planning skills • Self-esteem building

• Skill building • Skill development expertise

• Care team collaboration • Group instruction experience

• Group and individual meetings • New client management

• Career path guidance • Leadership mentoring

• Service plan design • Family interaction

• Coping skill teaching • Problem-solving guidance

• Time management coaching • Trust-building strategies LBS1/Case Manager-IEP/Teacher Mentor and Support, 08/2024 - Current Menta Education Services Inc. – Remote

• Assisted mentees in developing self-confidence and positive self-image. EXPERIENCE

Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.

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• Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice. Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.

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• Developed trust-based relationships with mentees through active listening and empathetic communication.

• Enhanced mentee performance by providing personalized guidance and support. Knowledge Management Specialist/Quality Assurance, 06/2021 - Current Transperfect Translations Inc. – Remote-New York Headquarters eDynamic Knowledge Management Specialist with a strong background in training program development, onboarding, and learning management systems (LMS). Proven track record of reducing onboarding time, increasing training efficiency, and improving knowledge retention across organizations. Skilled in tracking training compliance, implementing knowledge-sharing systems, and driving workforce development in alignment with quality assurance (QA) standards.

Key Skills & Competencies:

Developed & Delivered 100+ training programs, impacting 1,500+ employees globally

Reduced onboarding time by 50%, accelerating new hire productivity and engagement

Increased knowledge retention by 60% through interactive learning and blended training solutions

Achieved 100% training compliance for audits by streamlining tracking and documentation systems

Implemented an LMS system that increased training accessibility by 70% and reduced manual tracking errors by 80%

Led cross-functional training initiatives, improving team efficiency by 35%

Automated training reporting, cutting administrative workload by 50%

• Designed and launched structured onboarding programs, cutting new hire ramp-up time by 50%.

• Developed and delivered 100+ training courses, reaching 1,500+ employees across multiple departments.

• Created and managed a centralized knowledge repository, improving document retrieval speed by 60%. Implemented an LMS platform, boosting training engagement by 70% and reducing tracking errors by 80%.

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Led cross-functional training needs assessments, enhancing employee performance by 35% through targeted upskilling.

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Ensured 100% compliance with quality assurance audits by maintaining up-to-date training records and certifications.

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• Designed interactive e-learning content, increasing employee course completion rates by 50%. Automated reporting processes, reducing administrative workload by 50% and improving training data accuracy

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Corporate Trainer/ Outside Sales Trainer Remote-, 06/2020 - 01/2025 3C LLC – Carmel, ME

Collected information about company objectives and employee deficiencies in order to assess training needs.

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Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.

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Coordinated with engineers and corporate leadership to identify training and development opportunities to improve safety and optimize performance.

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• Authored, updated and implemented training procedures.

• Held online and conference call training session to accommodate off- site employees.

• Developed effective training manuals, modules and teaching aids. Improved organizational efficiency and control costs by educating 250+ employees on resource and time management.

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• Developed and responded to incoming and outgoing correspondence.

• Created monitoring strategies to verify implementation of practices introduced in training.

• Led cross-functional training for external and internal clients and created all training materials and exams.

• Prepared educational materials such as module summaries, videos and informational packets.

• Conducted evaluations and observed employee performance to identify areas of needed improvement.

• Created training programs and instructional materials to further educate personnel.

• Monitored employee progress and gave feedback to management and additional training requirements.

• Developed training programs to meet company objectives.

• Maintained records on attendance and participation. Selected curriculum and developed lesson plans to educate employees on specific product knowledge and Sales

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• Collaborated with management to identify company training needs and scheduling.

• Reviewed effectiveness of programs and proposed updates to maximize success.

• Implemented diverse instructional methods, optimizing trainee engagement.

• Monitored and reported trainee progress, introducing new learning tools to address individual needs.

• Introduced standardized training for cohesive learning environments.

• Supported productivity increase and business growth through new hire training and mentoring.

• Recorded and edited videos to facilitate remote learning.

• Delivered instructional presentations on equipment use, focusing on efficiency and safety.

• Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.

• Analyzed team performance and identified opportunities for additional training.

• Educated clients on proper use of products and systems.

• Contributed to reductions in employee turnover by revamping training programs.

• Tracked attendance and evaluated progress for assigned trainees.

• Prepared and presented supplementary learning material to support structured lessons.

• Developed individualized training plans to achieve staff readiness.

• Implemented new training courses after assessing corporate data and identifying employee weaknesses.

• Developed effective training plans based on department needs and objectives.

• Monitored participant workflow and behaviors throughout training process.

• Identified and recommended staff for key positions and departments.

• Recruited and trained new members of guest service team.

• Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.

• Scheduled and taught in class and online courses to increase learning opportunities.

• Trained and mentored new personnel hired to fulfill various roles. Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.

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Wrote training manuals for employees and department positions according to strict company guidelines and protocols.

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• Created and oversaw training programs for operations.

• Created curricula, instructions, documents and written tests for various types of training courses. Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.

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Used software to design training for all employees and departments and increase company retention and productivity rates.

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Collected information about company objectives and employee deficiencies in order to assess training needs

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Developed engaging and entertaining presentations to maintain employee attention and improve impact of training

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Coordinated with engineers and corporate leadership to identify training and development opportunities to improve safety and optimize performance

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• Prepared educational materials such as module summaries, videos and informational packets

• Maintained records on attendance and participation

• Developed training programs to meet company objectives

• Developed effective training manuals, modules and teaching aids

• Created training programs and instructional materials to further educate personnel

• Authored, updated and implemented training procedures

• Developed and responded to incoming and outgoing correspondence

• Held online and conference call training session to accommodate off- site employees

• Conducted evaluations and observed employee performance to identify areas of needed improvement

• Selected curriculum and developed lesson plans to educate employees on specific topics Special Education Teacher/Case Manager/Staff Trainer, 08/2012 - 01/2025 Parkland Preparatory Academy – Streamwood, IL

Developed interesting course plans to meet academic, intellectual and social needs of students and implemented interesting and interactive learning mediums to increase student understanding of course materials. Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Performed student background reviews to develop tailored lessons based on student needs. Taught English Literature to grades 10-12.Used variety of teaching techniques to encourage student critical thinking and discussion in 9th grade World History course. Instructed 10-11th grade levels of Algebra I and Algebra II to a class of 12 special needs. Taught Creative writing to a diverse class of 20 students. Established and enforced rules for behavior and procedures for maintaining order among a class of 18 students. Developed, administered and corrected tests and quizzes in a timely manner. Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Implemented student discipline measures, decreasing classroom disruptions by 80%.Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success. Designed lesson plans focused on age and level-appropriate material. students.

Conducted training for educational staff to properly identify learning disabilities and remediation strategies.

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• Coached and observed teachers to improve teaching techniques. Adhered to established rules, ethical standards and codes of professional conduct conducive to positive learning atmosphere.

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• Collaborated with teachers to conduct behavioral assessments and intervention plans for students.

• Monitored student progress and reviewed and revised IEP to meet emerging student needs.

• Assisted personnel with assessments to identify student academic level and guide instruction. Developed positive relationships with parents to foster communication and encourage involvement for student growth.

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Liaised with teachers to develop Individualized Education Programs to provide quality education for students with disabilities.

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• Coordinated with outside state agencies to acquire services for special needs children. Supported general education teachers and administrators in implementing strategies to meet needs of students with IEPs.

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• Coached and observed teachers to improve teaching techniques.

• Delivered effective and differentiated classroom instruction to range of neurodiverse students Modified general education curriculum for special-needs students using various instructional techniques and technologies

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• Created learning and content strategies to meet needs of mentally and physically disabled students

• Communicated nonverbally with children to provide comfort, encouragement and positive reinforcement

• Created and implemented department support framework to address strategic goals Designed and recorded teacher surveys to accurately determine professional development needs and strategies

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• Interpreted general objectives, laws, policies and procedures concerning Special Education program

• Developed and maintained individualized skill-appropriate lesson plans Consulted regular education classroom teachers to develop curriculum modifications and intervention strategies

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• Oversaw proactive crisis intervention training for campus employees

• Provided in-person, virtual and hybrid instruction based on evolving school service models

• Partnered with administrative leadership to improve discipline practices based on data findings

• Informed parents of evaluation methods used to guide instruction and document progress

• Supervised student behavior during daily academic routines to secure safety of students and staff

• Identified professional development needs by creating and presenting teacher surveys Planned and facilitated needs-based professional learning tools, resources and educational materials to enhance teaching skills

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• Conducted weekly groups to support teachers in developing positive behavioral tools and skills Special Education District of Lake County (SEDOL), 10/2010 - 12/2012 SEDOL – Gages Lake, IL

Substituting in BD Junior High classroom daily. Responsible for planning individual lessons to meet IEP needs, modifying work, assignments, and tests, Behavior/Classroom management, all grading, and offering extra support to classroom teacher given severity of behavior in students that have been staffed in classroom currently. Responsible to assist teacher in all daily activities and implement new behavior approaches to meet needs of t students presently in classroom .

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• Managed team of employees, overseeing hiring, training and professional growth of employees

• Prepared variety of different written communications, reports and documents

• Carried out day-to-day duties accurately and efficiently

• Worked with customers to understand needs and provide excellent service

• Collaborated with team members to achieve target results

• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

• Created plans and communicated deadlines to complete projects on time

• Worked with clients to develop and implement treatment plans

• Maintained accurate intake summaries, discharge summaries and treatment plans and updates

• Maintained specific substance abuse treatment case files for every program participant Established and maintained relationships with outside referral sources such as in-patient substance abuse facilities or detox facilities

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• Conducted and interacted with clients in both individual and group counseling settings

• Developed individual treatment goals based on history and diagnosis Admissions Advisor/Trainer, 10/2010 - 12/2012

Career Education Corporation – Schaumburg, IL

Developed program to work with students and increase interest in higher learning. Improved student's analytical skills by introducing state-of-the-art computer program technologies. Interview students, and screen to determine if they are a fit for our college degree on-line programs. Train student

• Regularly met with enrolled students to confirm success and identify problem areas.

• Assessed student's abilities and recommended degree programs to highlight strengths. Facilitated academic and cognitive assessments to provide resource referrals according to individualized needs.

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Conducted academic advisement services for students on reoccurring basis to maintain educational progression.

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• Created and designed marketing materials for student recruitment and retention.

• Developed new student orientation programs to build excitement around transfer and enrollment.

• Gathered necessary paperwork and applications for students to initiate enrollment process.

• Identified and addressed concerns of incoming students and parents.

• Used data to monitor students' progress and recommend solutions for improvement. Assisted high school seniors complete college applications and meet requirements necessary for graduation.

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• Assessed training program effectiveness on regular basis and improved upon deficient areas.

• Managed recruitment, training and development for highly effective sales team. Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.

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Collaborated with Human Resources to facilitate recruitment promotion at job fairs and other community events.

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• Designed and implemented sales training program and documentation.

• Developed and led group training courses to align with corporate sales and service goals.

• Created curricula, instructions, documents and written tests for various types of training courses.

• Created and oversaw sales training programs for operations. Coldwell Banker, 04/1999 - 06/2009

Caldwell Banker – Northbrook, IL.

real estate sales. All showings, listings, MLS., open houses, closings, customer service, creating marketing materials for each listing, advertising, phone skills, cold/warm calling, practiced in both the U.S. and Greece.

• Networked with realtors and current clients to generate referrals.

• Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.

Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.

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• Generated leads for sales and rental properties through cold calls and referrals.

• Closed deals and increased overall revenue.

Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.

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• Worked closely with clients to facilitate appropriate loans, inspections and credit reports.

• Staged and prepared homes and properties for clients before arrival. Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.

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• Inspected properties for listing accuracy and updated posts to maintain marketing integrity.

• Liaised between buyers and sellers to provide positive experiences for both parties.

• Managed recruitment, training and development for highly effective sales team.

• Assessed training program effectiveness on regular basis and improved upon deficient areas. Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.

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Collaborated with Human Resources to facilitate recruitment promotion at job fairs and other community events.

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• Developed and led group training courses to align with corporate sales and service goals.

• Designed and implemented sales training program and documentation.

• Created curricula, instructions, documents and written tests for various types of training courses.

• Trained and mentored new personnel hired to fulfill various roles.

• Trained and mentored new personnel hired to fulfill various roles.

• Excellent communication skills, both verbal and written.

• Skilled at working independently and collaboratively in a team environment.

• Assisted with day-to-day operations, working efficiently and productively with all team members. International School, 09/2006 - 08/2008

International School of Larissa – Larissa, Greece

• Handled all Special Education students.

• Responsible for planning, teaching, creating assignments and originals for school use

• (administration), due to lack of resources. I was responsible for communication with parents, report cards,

• Parent-teacher conferences, etc.

• Represented company at conferences and seminars to boost outreach

• Used measurements, analysis and process alternatives to arrive at best practices

• Executed training programs

• Lead design and review sessions with technical and business staff

• Spearheaded marketing initiatives

• Increased accuracy through improved processes for fiscal monitoring, payroll and operational expenses

• Reduced office expenses by finding smarter solutions for vendors, suppliers and services Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication

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• Recruited, hired and trained staff to properly execute programs and services Developed strategies to maximize revenue, control expenses and improve performance goals of department

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Provided leadership in analyzing, defining and improving business processes and solving complicated financial issues

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• Maintained personnel records and updated internal databases to support document management

• Managed company schedule to coordinate calendar and arrange travel

• Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel

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• Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue

• Targeted new customers to grow geographic reach and increase revenue

• Collected, validated and distributed information to employees Education Director, 04/2001 - 10/2006

United States Navy NATO Greece – Larissa, Greece

Required to offer support and counseling, as well as tutoring services to the United States active service members, spouses, and dependents. Was responsible for all levels (Early childhood to College), registering, planning, advising, tutoring, testing, communicating with schools and Universities and Colleges throughout the U.S. All Military and Educational testing. College degree planning, searching for schools, all paperwork, testing, program planning, worships and seminars. My office was the only resource available to Military and American dependents. Was responsible to meet the Educational needs regardless of age, grade, or college level. Was the teacher, the tutor, the counselor, educational advisement, the assessor, the bookkeeper, etc for American military in Greece

• Oversaw development and implementation of quality educational programs.

• Reviewed and refreshed curriculum with faculty members to continuously improve quality of instruction.

• Reviewed and refreshed curriculum with faculty members to continuously improve quality of instruction.

• Observed teachers and students in classrooms to gather data and improve instruction.

• Recruited, trained and mentored faculty and staff in best practices for instruction.

• Counseled and monitored at-risk students for attendance, academic progress and behavioral concerns.

• Built rapport with young clients and families using tailored emails and newsletters. Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.

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• Conferred and resolved education-related issues and problems with students, parents and school officials.

• Planned, administered and controlled budgets and produced financial reports.

• Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.

• Organized and allocated resources required to meet needs of students and instructors.

• Analyzed instructor, student and class trends to make proactive decisions about program operations. Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.

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• Designed or used assessments to monitor student learning outcomes. Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance.

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Maintained program files, records, databases and websites to gather research and prepare and submit reports.

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• Monitored overhead, prepared budgets and directed spending and resources to support fiscal efficiency.

• Facilitated development of program structure within classrooms to formulate and implement goals. Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.

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Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.

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• Developed curriculum and lesson plans to achieve objectives of each course. Established and updated objectives and tools for overall program and each department to enhance operations.

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• Developed lesson plans, instructional materials and written practice tests for and training courses. Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.

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• Created curricula, instructions, documents and written tests for various types of training courses. Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.

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• Developed and implemented updating training programs for employees.

• Created and oversaw all programs for operations.

• Developed and implemented updating training programs for employees. Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

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• Monitored testing sites and regulation adherence.

• Coordinated with administrators about matching assessments with curriculum.

• Ordered testing materials for all tests (job advancement and Academic).

• Monitored testing sights and regulation adherence.

• Collected test materials after assessments.

• Analyzed testing data and identified problematic areas.

• Stayed up to date on current assessment trends and laws.

• Oversaw learning needs of All Military and dependents studying overseas.

• Created plans and communicated deadlines to complete projects on time

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

• Worked flexible hours across night, weekend and holiday shifts

• Used Microsoft Word and other software tools to create documents and other communications

• Used critical thinking to break down problems, evaluate solutions and make decisions

• Resolved problems, improved operations and provided exceptional service

• Improved operations through consistent hard work and dedication

• Completed paperwork, recognizing discrepancies and promptly addressing

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