Call Center Administrative Assistant

Earlene Williams

PO BOX **** Augusta, GA ***** 706-***-**** ***************.***@*****.***

PROFESSIONAL PROFILE

Customer service-oriented professional with pharmaceutical, healthcare industry, and call center experience. Able to coordinate workflows and communicate effectively with co-workers, patients and staff. Follows policies, procedures and guidelines to ensure consistent quality. Maintains and safeguards patient privacy and confidentiality.

Manage time and priorities in multi-task environments.

Effective problem solver, able to assess situation and identify solutions.

Work as part of a team and maintain a professional and positive environment.

Promote teamwork through demonstrated behaviors, leadership, and effective communication.

Adapt to new challenges and ideas and able to develop relationships with diverse populations. KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO MS Word Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology HEALTHCARE INDUSTRY EXPERIENCE

Walgreens Pharmacy – Augusta, GA 12/2019 – 05/2025 Pharmacy Specialist II / Customer Service – Remote Call Center

Responded to patient inquiries via inbound telephone calls, chats, and emails and made outbound calls to prescribers and patients as needed.

Assisted pharmacists and handled inquiries related to prescription processing and order status.

Entered patient information, processed prescription requests, managed refills, and adhered to HIPAA guidelines.

Provided assistance to pharmacists, including identifying and communicating issues to senior staff.

Reported prescription errors and handled other clerical duties as needed by the Pharmacy Manager.

Adhered to company policies and procedures related to pharmacy errors and quality improvement. ADDITIONAL EXPERIENCE

Augusta Care Pregnancy Center – Augusta, GA 09/2019 – 12/2019 Child Care Provider

Read to children, prepared and served snacks, and supervised activities.

Handled light housekeeping duties.

Worked in partnership with parents to assess child needs and to set goals. Universal Love Daycare – Augusta, GA 12/2018 – 06/2019 Preschool Teacher

Assured high priority of health and safety of the children and created lesson plans.

Established appropriate limits to provide a fun, safe, and positive experience.

Set a positive example in conduct and maintained safety and cleanliness of the establishment.

Communicated with parents or guardians regarding daily activities, behaviors, and related issues. Richmond County Board of Education Gracewood Elementary School – Augusta, GA 08/2006 – 12/2018 Kitchen Staff

Cooked and prepared batches of food.

Earlene Williams, Cont.

Handled light cleaning duties and maintained kitchen supplies.

Operated cash register and counted cash drawers. Volunteer experience includes 22 years volunteering at The Golden Harvest Food Bank in Augusta, GA EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2020 Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate TECHNOLOGY

Microsoft Office Applications – Word

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