Inventory Management Customer Service
Resume:
PROFESSIONAL
SUMMARY
SKILLS
WORK HISTORY
JACQUELINE
MULCAHY WWW: https://www.linkedin.com/in/jacqueline- mulcahy-133b64186/
*********@*****.***
Virginia Beach, VA 23454
Dynamic Front of House Manager at Lucky Oyster Seafood Grill with proven expertise in staff supervision and budget management. Enhanced operational efficiency and customer satisfaction through effective team building and training. Successfully optimized inventory management, reducing costs while maintaining high service standards. Recognized for exceptional guest relations and leadership in fast-paced environments.
• Staff supervision
• Customer service
• Team building
• Budget management
• Inventory management
• Task delegation
• Operational efficiency
• Communication skills
• Staff management
• Guest relations
• Restaurant maintenance
• Point of sale systems
• Sales reporting
• Policy enforcement
FRONT OF HOUSE MANAGER 02/2019 to Current
Lucky Oyster Seafood Grill - Virginia Beach, VA
• Ensured that all front-of-house operations ran smoothly and efficiently. Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
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• Delegated work to staff, setting priorities and goals.
• Responsible for ordering supplies necessary for front-of-house operations.
• Processed payments from customers using various payment methods. Prepared and managed the front of house budget, optimizing expenses to increase profitability.
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Coached staff on strategies to enhance performance and improve customer relations.
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• Monitored inventory levels of front of house supplies and placed orders as necessary. Handled customer complaints and feedback, ensuring issues were resolved promptly.
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BARTENDER SHIFT MANAGER 05/2009 to Current
Lucky Oyster Seafood Grill - Virginia Beach, VA
Explored innovative ways to reduce wastage and improve profitability while maintaining customer satisfaction rates.
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Monitored daily checklists and side worksheets to keep other bar staff members on task.
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Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
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Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
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Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
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• Utilized point-of-sale systems to process payments accurately and efficiently.
• Balanced daily registers and generated sales reports for management. EDUCATION
ACTIVITIES AND
HONORS
WEBSITES,
PORTFOLIOS,
PROFILES
REFERENCES
Floyd E. Kellam High School - Virginia Beach
High School Diploma
06/2006
Radford University - Radford, VA
Nursing and Sociology
• Spending quality time with my husband and two yorkie-poo dogs.
• Watching and playing sports.
• Coloring designs.
LANGUAGES French:
Limited
• https://www.facebook.com/jacqueline.rachell/
References available upon request.
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