Executive Assistant Customer Service

THAYTIA AHUJA-ODELL

**** ***** *********, ********* **, Brooklyn, NY 11209 ************@*****.*** 203-***-**** LinkedIn Profile https://www.linkedin.com/in/thaytia-ahuja-odell-3614139/ Key Accomplishments:

• Built a network of over 350 architects and interior designers in New York City.

• Track record of consistently exceeding goals and maximizing sales.

• Represented consistently more luxurious furniture, home finishing, and home goods brands.

• Adept in managing projects from conception through completion. ROBERT HALF New York, NY 2024–Present

Global staffing firm for administrative and executive roles. Executive Assistant: Long-term and short-term Executive Assistant roles supporting senior staff.

• Track expenses for CEO

o Uncovered over $6,500 in missed expenses for reimbursement. o Enter expenses in Expensify for prompt reimbursement of expenses. Track expenses across multiple credit cards, finding personal versus professional expenses and flagging missed charges.

• Create and consistently update Excel spreadsheets tracking RSVPs for large international meeting, accurately updating the venue.

RESOURCE FURNITURE, LLC New York, NY 2023–2024

Provider of luxury wall-beds and transforming furniture, catering to high-end market with unique Italian heirloom quality furnishings. U.S.-based company specializing in custom-made Italian furnishings. Design & Sales Consultant

• Closed $75,000–$130,000 in monthly sales, on track for over $1 million in annual sales.

• Created designs for complete rooms – wall-beds, built-in shelving, and desk units. Worked with draftsperson to create designs considering each client’s design preferences and budgetary needs.

• Advised and consulted with interior designers, architects, and homeowners in showroom. Visited homeowners for in-home consultations. Conducted Zoom and video-call presentations as needed.

• Wrote quotes and orders in NetSuite.

ANN SACKS TILE & STONE New York, NY 2021–2022

Luxury showroom owned by Kohler, Inc., specializing in handmade porcelain and ceramic tiles, natural stone tile, vanities, and bath furniture, as well as kitchen countertops, and fixtures. Handmade custom ceramic, stone, and clay tiles, plus quick-ship options. U.S. Flagship showroom.

Design & Sales Consultant

• Closed over $800,000 in annual sales, $65,000-$85,000 in delivered sales per month. o Mined Salesforce CRM for lapsed opportunities and to identified opportunities for new business with existing clients, creating over 50 new project opportunities per month. o Created engaging monthly marketing e-blasts and sent out inspiration boxes. o Utilized Salesforce to update pipeline and progression of projects consistently and thoroughly for over 250 accounts in Brooklyn region. Wrote quotes and finalized orders in OMS+.

• Gave product presentations in luxury showroom and by video-call to showcase tile, bath furniture, and fixtures. Due to NYC quarantine, presentations were held virtually rather than in designers’ offices.

• Handled both residential and commercial projects, considering factors including, project parameters, suitability of materials, budget, personal taste, and timeline.

PORCELANOSA New York, NY 2018–2020

Luxury showroom specializing in large slab Spanish tile, vanities, and bath furniture. Also offered custom Spanish kitchen countertops, cabinetry, and fixtures. U.S. Flagship showroom. Design & Sales Consultant

• Consistently met and exceeded annual sales goals of $900,000 in delivered sales per year. Utilized annual November sale as a closing opportunity, finalizing over $850,000 in written sales during 10-day event, expanding book of business to achieve monthly goals of delivered sales. 2

o Provided individualized attention and exceptional customer service with consistent and thorough follow- up. Managed my customer relations (CRM) using Zoho to record clients’ contact details and each project’s information. Wrote quotes and finalized orders in SAP. Tracked custom orders in SAP. o Kept a detailed record of client profiles in Excel spreadsheet to inform my daily client communications. Ensured excellent customer service through timely and accurate communication and coordination with other departments to successfully resolve clients’ inquiries.

• Assisted with computer training of newer employees on the SAP and Zoho platforms by helping them write quotes, proofreading their product quotes and orders, and teaching them how to track custom orders.

• Assisted with sales and product training of newer employees by walking the floor with them, reviewing product features and benefits, pricing, custom options, lead times, and other features. RAYMOUR & FLANIGAN FURNITURE Brooklyn, NY 2016–2018 Furniture and mattress retailer offering a wide variety of home furniture including, bedroom sets, living room furniture, dining room furniture, and mattresses.

Home Furnishing & Sleep Consultant

• Maintained a record of consistent, high-end sales by building a strong base of repeat and referral customers through consistent contact.

o Exceeded daily and weekly sales and prospecting goals, consistently delivering $650,000 in yearly sales. Managed my book of business by actively utilizing CRM to identify new selling opportunities with existing clients and to proactively manage projects in pipeline. o Ensured customer satisfaction and gained repeat business by maintaining contact with customers before, during, and after each sale.

o Managed customer relations, personally resolving customer concerns.

• As the top mattress person in the showroom, led training sessions teaching colleagues to maximize mattress sales. Simulated selling scenarios, practiced adding on accessories, and described each brand’s unique features. W.A.T.C.H. PUBLIC HIGH SCHOOL Brooklyn, NY 2014–2016 High School Teacher: English Literature and Regents Exam preparation, Grades 9–12

• Over a 9-month period, increased the percentage of students passing the English Regents Examination from 49% to 69% with passing scores, with 80% of those passing exhibiting college readiness scores.

• Sole responsibility for strategy, curriculum planning and implementation of 6 mixed-level classes each semester. Taught 160 students per semester.

I.L.C.H.S. CHARTER HIGH SCHOOL Bronx, NY 2013–2014 High School Teacher: English Literature and Regents Exam preparation, Grades 10–11

• Sole responsibility for curriculum planning, strategy, and implementation of 4 mixed-level classes.

• Taught 95 students per semester, with 90-minute classes.

• Achieved over 90% passing rate for English Regents Examination. GAINOR STAFFING & RJL RESOURCES New York, NY 2010–2016 New York City staffing firms for administrative and executive roles. Executive Assistant: Long-term and short-term Executive Assistant roles supporting senior staff.

• Supported senior-level executives including, Partners, Managing Directors, and Chief Executive Officers. o Managed all aspects of executives’ schedules and calendars. Gatekept to allow executives to meet their own obligations and focus on their projects.

o Created and submitted complex expense reports, sourcing backup receipts and information. o Organized heavy domestic and international travel.

• Maintained utmost confidentiality.

o Proactively and diplomatically resolved sensitive issues for executives.

• Wrote and edited speeches, correspondence, and business proposals. TEACHERS COLLEGE, COLUMBIA UNIVERSITY New York, NY 2010–2011 Research Assistant: English Education Department and Government Relations Office

• Researched and prepared papers about educational issues for grant proposals

• Gathered information for presentations given by college president and other administrative officials

• Interacted with government offices to garner support for grant initiatives

• Created and submitted expense reports for payment of faculty expenses 3

LEGG MASON GLOBAL ASSET MANAGEMENT Stamford, CT 2008–2009 Global investment firm offering a variety of investment products. Administrative Risk Associate

• Ensured that 36 Sales Directors’ financial education events met company policies and SEC regulations

• Audited expense reports to confirm adherence to SEC regulations and departmental guidelines SLEEPY’S, INC. Westport, CT 2005–2008

Mattress retailer specializing in mattresses, pillows, and other sleep accessories. Sleep Consultant

• Top sales in region, with annual delivered sales of $875,000-$950,000. o Achieved this by cultivating repeat customer base. o Added sleep accessories to each sale to consistently maintain high sales. o Offered every client high-end merchandise options. o Earned gift card awards for customer service.

• Personally responsible for managing sales floor and handling customer issues. o Raised issues to management as needed to ensure excellent client experience. COMPUTER SKILLS

• CRM systems and databases including, Salesforce, NetSuite, Zoho, SAP, and OMS+, Evernote, and Notion

• Design programs including, SketchUp Pro, AutoCAD, Adobe InDesign, and Revit

• Presentation via FaceTime, Teams, and Zoom

• Microsoft Office Suite: Access, Excel, Word, PowerPoint, and Outlook. Comfortable using either PC or Mac EDUCATION

• The New School, Parsons School of Design – August 2024, 4.0 Design Programs Certificate, Focus: Architectural and Interior Design programs

• Teachers College – May 2012, 4.0

Master of Arts, Major: English Education, Grades 7-12

• Fairfield University – August 2008, 3.85, Cum Laude Bachelor of Science, Major: Marketing

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