Front Desk Inbound Calls
Resume:
TORI BARRETT
Lot ***
Falmouth Gardens,
Falmouth P.O, Trelawny
Contact: 876-***-****/ 876-***-****
Email: ***************@*****.***
OBJECTIVE: To build a career in a dynamic and growing organization, where I can excel to the highest by accepting challenges, fulfilling the institutional goals and climb the career ladder through continuous learning, personal fulfillment and commitment.
Professional Profile: Punctual and Hardworking
Personal Data:
Marital Status: Single
Date of Birth: November 02, 2001
Nationality: Jamaican
Sex: Female
EDUCATION:
William Knibb Memorial High School (2013-2018)
Caribbean Examination Council (CXC) passes in nine (9) subjects
Brown’s Town Community College (2018-2020)
Associates Degree in Social Work
Brown’s Town Community College (Pending)
Bachelors Degree in Social Work
HEART Trust NSTA Institution (2024)
Business Administration Level 2
WORK EXPERIENCE:
Receptionist/ Front Desk Agent
Ocean Coral Springs Hotel (2022)
Take inbound calls
Make outbound calls
Send emails
Perform check in and check out duties
Direct guests to the bellman’s station
Assist guests with issues that they may be facing
Welcome guests to the hotel and instruct them accordingly
Assist guests with filling out their registration forms
Front Desk Diamond Club Agent
Royalton White Sands and Blue Waters Hotel (2022-2023)
Take inbound calls
Make outbound calls
Accept Payments
Send Emails
Perform check in and out task with guests
Assign bands to the different packages
Assist team members with their customers
Scans paper documents and verifies that scanned documents are clear and legible
Quality Analyst (2023-2024)
Sagility Kingston
Take inbound calls
Make outbound calls
Accept Payments
Send email to customers
Resolve general issues
Conduct meetings
Coach employees
Uploads digital files and data.
Organizes and archives records and documents.
Makes copies of paperwork and distributes as needed.
Retrieves data and files for other departments and personnel.
Checks paperwork, digital forms, and files, updating or correcting documentation as needed.
Updates filing systems and devises new filing and organizational and storage systems for data and documents as needed.
Creates new files and provides needed information on forms and reports.
SPECIAL SKILLS: Proficiency in using Microsoft word, Excel and PowerPoint
Customer service skills
Ability to work in fast paced environment
Strong analytical skills
REFERENCES: Secretary KPMG- Jennifer Golding Tomlinson (Mrs.)
876-***-****/312- 2744
Principal/Teacher- Margaret Gordon Bennett (Mrs.)
Contact this candidate