Front Desk Scheduling Coordinator

Marzhay Taylor

Philadelphia, PA ***** 267-***-**** ********@*****.*** WWW: Bold Profile

PROFESSIONAL SUMMARY

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

SKILLS

Documentation And Reporting

Strong Work Ethic

Quality Assurance

Patient Registration

Insurance Verification

Scheduling

WORK HISTORY

Scheduling Coordinator, 09/2024 - Current

Taylor’s Tots Childcare

Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes

Streamlined communication between departments for improved schedule adherence and reduced conflicts

Worked with manager and supervisor to plan and coordinate production schedules.

Insurance Customer Service Representative, 07/2022 - 01/2023

Willis Towers Watson

Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements

Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions

Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.

Scheduling Coordinator, 08/2019 - 07/2022

Taylor’s Tots Childcare

Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes

Streamlined communication between departments for improved schedule adherence and reduced conflicts

Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed

Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.

Front Office Coordinator, 03/2013 - 07/2019

Rene Arch Childcare

Enhanced patient experience by managing front office operations efficiently and professionally

Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly

Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.

Front Office Assistant, 09/2012 - 02/2013

Kids First Steps

Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk

Supported staff members with administrative tasks, improving productivity across various departments

Directed phone inquiries, answered customer questions, and scheduled appointments.

Front Desk Receptionist, 08/2007 - 09/2012

Wyndmoor Montessori School

Enhanced customer satisfaction by providing efficient and professional front desk services

Streamlined office operations for improved productivity with effective organization and communication skills

Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution

Increased guest retention by maintaining a welcoming and organized reception area.

Front Desk Assistant, 09/2005 - 06/2007

Forever 21

Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information about hotel services

Streamlined check-in and check-out processes for improved efficiency and customer experience

Maintained a professional and welcoming front desk area, setting a positive first impression for guests

Assisted management in maintaining room inventory and coordinating reservations to maximize occupancy rates.

Education

Undergraduate Certificate – Medical Billing and Coding

DeVry University – Philadelphia, PA

Completed: March 2025

Dental Office Assistant Certificate

Norcross, GA

Completed: May 2021

Dental Office Assistant Certificate

Norcross, GA

Completed: May 2021

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