Executive Assistant Administrative Support

SUSAN GERSHON **** Laina Lane Apt * Boynton Beach, FL 732-***-**** **********@*****.***

PROFESSIONAL SUMMARY

With over 10 years of experience in administrative support, patient advocacy, and office management, I am seeking to leverage my skills as an Executive Assistant in a healthcare setting. I am highly proficient in managing the needs of both healthcare providers and patients, with expertise in credentialing, insurance, billing, patient care, and compliance. My ability to coordinate complex administrative functions, resolve patient concerns, and ensure compliance with healthcare regulations has contributed to the success of the practices I’ve worked in.

CORE COMPETENCIES

Patient Advocacy & Customer Service

Credentialing & Licensing

Insurance Verification & Billing

Authorization & Appeals Management

Office Management & Staff Coordination

Compliance (ACHA, Joint Commission)

Conflict Resolution

Patient Relations

PROFESSIONAL EXPERIENCE

Delray Medical Center – Delray Beach, FL

Administrative Assistant – Patient Advocate

2022 – Present

Act as a liaison between patients, family members, and hospital staff to address complaints, grievances, and concerns.

Manage a large volume of calls, ensuring timely resolution of issues in compliance with state and hospital policies.

Coordinate and facilitate bi-monthly meetings to review and resolve patient complaints, ensuring alignment with Florida state statutes and healthcare regulations.

Assist during visits from ACHA and The Joint Commission, ensuring all documentation and procedures meet compliance standards.

Chiropractic Orthopedic Associates – Freehold, NJ

Practice Manager & Credentialing Coordinator

2012 – 2021

Promoted from Billing Specialist to Office Manager within 6 months, overseeing all aspects of office operations including scheduling, patient care coordination, and insurance verification.

Managed patient billing, authorizations, and appeals, resolving disputes and ensuring timely collections.

Played a pivotal role in establishing a Physical Therapy office, contributing to the growth of a multi-location, multi-doctor practice.

Worked closely with Blue Cross Blue Shield to improve provider status, leading to increased patient access.

Grossman Chiropractic – Dayton, NJ (Part-Time)

Office Manager & Billing Specialist

2011 – 2013

Handled all office management duties on a part-time basis, including patient scheduling and billing.

Successfully coordinated billing and collections processes to ensure consistent cash flow.

Macy’s – East Brunswick, NJ (Part-Time)

Administrative Support Team Member

2000 – 2014

Provided administrative support in a retail setting, assisting with customer service and operational tasks.

East Brunswick Board of Education – East Brunswick, NJ

Early Morning Care Program Aide

2000 – 2020

Assisted in managing the early morning care program for students, ensuring a safe and welcoming environment.

EDUCATION

Fashion Institute of Technology – New York, NY

Bachelor of Science in Marketing

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