Help Desk Technician
Resume:
North Waterboro, ME *****
401-***-**** *****@*******.***
JAMES FARIAS
SUMMARY Accomplished Healthcare Technology Professional with more than 21 years experience in Health Care Information Systems.
Worked with several well-known IDN’s throughout the country and Canada by fostering relationships at all levels within the organization including C-Suite, physicians and department heads of the hospital. Establish trust and understanding with physicians, CMIO’s and CNO’s to lead executive discussions and committees, working closely with the C-suite level to close the gaps between workflow and company’s software solutions.
Strong communication skills allowing for positive outcomes from confrontational or negative situations by aligning appropriate company resources to satisfy client’s needs. Comprehensive understanding of total patient care and the role of information technology of a complete EHR record including acute care, ambulatory, long term care, home health and behavioral health settings.
PROFESSIONAL
ACHIEVEMENTS
MENTOR – COMPUTER INFORMATION SYSTEMS STUDENTS, BRISTOL COMMUNITY
COLLEGE: CURRENT
MENTOR – MEDITECH VETERANS MENTORSHIP/NEW HIRE LIAISON COMMUNITY:
2023
MEDITECH MARKETING MVP OF THE YEAR: 2014
SHODAN RANK IN THE DISCIPLINE OF ECLECTIC KARATE: 2007
U.S. ARMY HONORABLE DISCHARGE: 2001
CERTIFIED AND LICENSED OCCUPATIONAL THERAPY ASSISTANT: 1999
SKILLS
Account and Territory Management
Project Management
Executive Marketing experience at C-Suite level including CEO, CFO, CIO, CMIO’s and Physicians
Presentation Skills
Microsoft Word, Excel, PowerPoint, Meditech EHR, Synergy SIS, Salesforce, Incident IQ
WORK HISTORY
DATA SPECIALIST, DISTRICT RSU 57, WATERBORO, ME May 2024-Current
•Data collection and extraction.
•Data cleaning and validation.
•Data Transformation.
•Data Analysis.
•Data Visualization.
PROJECT MANAGER, MEDALLIES, FISHKILL, NY
April 2023-March 2024
•Working with teams from the Onboarding, Engineering and Support Divisions in the implementation process to ensure input into the design and build phases of the Direct implementations.
•Creating project management events and helping to ensure customers go LIVE on time in accordance with their Implementation plan.
•Overseeing high level, multi-division projects as needed.
•Supporting all Implementation plans available to customers.
•Conducting and organizing pre-implementation events and meetings with customers.
•Organizing and coordinating both internal and external teams toward the successful implementation of Direct product applications.
PHYSICIAN SYSTEMS PROJECT MANAGER, MEDITECH, WESTWOOD, MA
July 2021-April 2023
•Working with a team of analysts from the physician products and facilitating physician engagement in the implementation process to ensure physician input into the design and build phases of the Implementation.
•Creating advanced clinical project management events and helping to ensure customers go LIVE on time in accordance with their Implementation plan.
•Overseeing high level, multi-division projects as needed.
•Supporting any and all Implementation plans available to customers.
•Engaging directly with C-level executives at customer sites as well as MEDITECH and developing and maintaining successful relationships.
•Conducting and organizing pre-implementation events and meetings with customers, including presentations on various physician topics, conducting planning meetings, organizing product demonstrations, and reviewing preimplementation documentation.
•Organizing and coordinating both internal and external teams toward the successful implementation of physician product applications.
PHYSICIAN LIAISON COORDINATOR, MEDITECH, WESTWOOD, MA
June 2014-July 2021
•Lead Physician Recruitment division across client base of over 2,500 hospitals globally.
•Identify and qualify physician champions in client base that will advocate company’s product line and contribute to development of future web solutions.
•Successfully increased the physician advocate team every year while in this role.
•Advise company’s executive team on how to optimize physicians’ leverage
and value into the marketing and sales efforts.
•Coach physicians on best practices to promote peer to peer dialogue, software demonstrations and speaking engagements at healthcare conferences.
•Visit physicians in their hospital working environment to provide coaching and optimization of their efforts.
•Represented Meditech at physician tradeshows and conferences and promoted Meditech’s Physician Liaison Program and physician tools.
SENIOR SITE VISIT COORDINATOR, MEDITECH, WESTWOOD, MA
April 2010-June 2014
•Successfully increased the number of site visit customers during my time in this position to assist with promoting Meditech’s wide range of software solutions and services of a comprehensive EHR record including acute care, ambulatory, long term care, home health and behavioral health settings.
•Proven ability to interact at all levels within organizations with strong relationship development and management skills. Innovative problem solver with ability to articulate and support the strategic vision and tactical efforts of a health care organization.
•Create, identify and pursue existing clients for the Site Visit Program to promote company’s products and services in assigned territory.
•Developed and fostered relationships with key organizational contacts and decision makers, executives, clinical leadership, management, committee members and external consultants-across departments to achieve successful site visit customers.
•Maintained clear understanding of clients’ market and competitive environment to successfully align solution-driven offerings with strategic vision and tactical efforts.
•Well-versed understanding and articulation of emerging and evolving industry initiatives with regards to organizational impact-ACO’s, payment reform, ARRA/HITECH Meaningful Use, ICD-10s, for profit providers and affiliations.
•Responsible for generating contract proposals and execution; negotiating terms and conditions consistent with policies.
SUPERVISOR, IMPLEMENTATION, EMERGENCY DEPARTMENT SOLUTION, MEDITECH, WESTWOOD, MA
April 2006-April 2010
•Maintain staff by recruiting, selecting, orienting and training employees; developing personal growth opportunities.
•Training and installation of our Emergency Department solution.
•Acting as primary contact for our clinical clients throughout the implementation process.
•Learning and implementing Meditech’s Emergency Department solution.
•Multi-tasking and communicating with staff members across Meditech’s
Ambulatory and Acute solutions.
CLINICAL CLIENT SUPPORT SPECIALIST, MEDITECH, WESTWOOD, MA November 2002-April 2006
•Providing support for our Electronic Health Record and work closely with customers including physicians, nurses, pharmacists, technologists, office and hospital information system staff.
•Troubleshooting, researching, and solving customer software and system issues.
•Acting as primary contact for clients and taking ownership of these accounts.
•Providing customer service and troubleshooting application software issues.
EDUCATION
ASSOCIATE OF SCIENCE, OCCUPATIONAL THERAPY ASSISTANT, NEW ENGLAND
INSTITUTE OF TECHNOLOGY, WARWICK, RI
MAY 1999
ASSOCIATE OF ARTS, LIBERAL STUDIES, BRISTOL COMMUNITY COLLEGE, FALL
RIVER, MA
May 1997
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