Customer Service West Columbia

Ann Morel Jackson

**** ********** ******* *** ***

West Columbia, SC 29172

CELL: 803-***-****

EMAIL: ***.***********@*****.***

Dear Madam/Sir:

I have over 15 years of customer service and accounting experience with various professional organizations. In addition, I help clients in all aspects by negotiating pricing, contracts, and make sure all the products and services they are purchasing are well aligned with the company’s business and strategy. I am also responsible for identifying, evaluating, and managing relationships with key suppliers.

The experience with these companies has helped me enhance my skills in many ways. I believe my knowledge and experience make me an excellent for your company and the opportunity. I thrive to learn and am very motivated. Furthermore, I have excellent interpersonal and communication skills, which have enabled me to establish strong rapport with clients, colleagues, and interdisciplinary teams. I possess a compassionate and empathetic manner, always ensuring that clients feel heard and understood. These skills have allowed me to effectively collaborate with clients, superiors, and other staff, resulting in enhanced client outcomes and streamlined care delivery.

Lastly, my strong organizational and multitasking abilities enable me to manage a high patient load efficiently while maintaining attention to detail and providing the best service possible. With my experience, skills and dedication, I am confident in my ability to be a great asset to your team. Thank you for your considering my application. I look forward to the opportunity to discuss how I can contribute to your team and the requirements of the position.

Thank you for your valued time and professional consideration.

Sincerely,

Ann Morel Jackson

Ann Morel Jackson

3941 Charleston Highway Lot 142

West Columbia, SC 29172

CELL: 803-***-****

EMAIL: ***.***********@*****.***

Education:

W. J. Keenan High School, Columbia, South Carolina -Graduated

Employment History:

Henry Schein-Southern Anesthesia & Surgical-Lexington, South Carolina

September 2020-Present: “Inbound Sales Specialist”

Abilities to:

Achieving and maintaining rapport with customers and work to give them the best possible service.

Receiving telephone, fax, internet and mail requests for orders, product information, order changes, adjustments, and cancellations directly from the customers.

Adequately discussing products and services with customers.

Using JDE to enter order, retrieve customer information, view stock status and purchase orders information and make changes on customer orders.

Upselling during the order taking/entering.

Reviewing customer information and recognizing sales opportunities to achieve sales goals & metrics measurements.

Maintaining call reports for outbound sales opportunities.

Requesting competitor’s pricing information to grow accounts.

Ensuring the correct codes are used for retrieving and inputting information.

Tracking packages for customers, upon request.

Handling customer complaints while providing excellent customer service.

Working with customers to assure proper licenses submitted.

Working effectively in team environment and perform other duties, as assigned.

KNOWLEDGE AND SKILLS:

Strong PC skills including dual monitor usage.

Experience with Microsoft products.

Printer, copier, and fax machine experience.

A Great attitude, high energy level, comfortable performing projects in conjunction with day-to-day activities, excellent interpersonal skills, and the ability to communicate with diverse personalities and be tactful, mature and flexible

Use of SalesForce.

Use BMI

Southern Anesthesia & Surgical-Lexington, South Carolina

September 2018-October 2020 “Accounts Receivable Specialist”

Abilities to:

Contacting customers regarding delinquent accounts (collection calls).

Depositing funds daily through remote deposit.

Generating and mailing invoices and statements.

Reviewing customer past due statements, researching and reconciling outstanding items.

Reviewing customer accounts to determine if a credit hold is required.

Contacting customers if orders are not shipping due to a credit hold.

Ensuring payments are correctly credited to customers’ accounts.

Performing the end of the day closing procedures.

Applying credit memo’s to customer credit cards.

Performing any other duties, as needed.

Knowledge and skills:

Experience in JDE, SNAP payment system, Blue Pay system.

Experience with Microsoft Office products, especially Outlook and Excel.

Printer, copier and fax machine experience.

Knowledge on how to operator the Postage machine.

Knowledge on how to operator the Folder machine.

A very positive attitude, excellent interpersonal skills, with ease to communicate with diverse personalities and be tactful, mature and flexible.

The ability with reasoning and sound judgement.

Very resourceful, well organized, dependable, efficient, detailed oriented and adaptable to change.

Staples, Inc- Columbia, South Carolina

April 2015-September 2017 “Credit and Collections Analyst”

Abilities to:

Minimize DSO, account balances over 90 days past due and unapplied payments while increasing percent current.

Minimize bad debt write-offs and maximize cash receipts which being sensitive to internal and external customer.

Manage and reduce unapplied payments.

Consistently achieve average daily call volume goals.

Use collections metrics to monitor success and adjust collections strategies when appropriate.

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate