Business Analyst Field Service

YURI MIRABAL

SALESFORCE CONSULTANT BSA PROJECT MANAGER

Toronto, ON

Cell: 647-***-****

****.*******@*****.***

Versatile Salesforce Consultant & Team Lead 10x Certified Bilingual (EN/ES) Expert in Project Management, Business Analysis & Scalable Solutions Experienced and client-focused Salesforce Solution Consultant with a proven track record of leading successful implementations and delivering tailored solutions that drive measurable business outcomes. Certified in Project Management and holding over 10 Salesforce certifications, I bring deep expertise in Salesforce configuration, integration, and data migration.

Core Competencies:

Project Management & Delivery

Business Process Analysis

Salesforce Implementation & Customization

Leadership, Mentoring & Onboarding

Client Engagement & Stakeholder Management

Cross-System Integrations & Data Migration

TECHNICAL SKILLS

Salesforce.com - Lightning, Sales, Service, Field Service, Financial Services, Visual Remote Assistant, AppExchange, Flows, Salesforce Knowledge, Salesforce Experience. Jira, Confluence, Amazon Connect, Github, Visual Studio Code, Buildkite, Smartsheet, Lucidchart, Slack, Youreka PROFESSIONAL EXPERIENCE

UPTIMA 2025 - Present

Salesforce Solution Architect (Contract)

• Designed and implemented scalable Salesforce Field Service (FSL) architecture to streamline work order management, technician scheduling, and service territory optimization.

• Architected end-to-end Field Service workflows including dispatcher console setup, service appointments, and mobile workforce enablement.

• Led the integration of Youreka with Salesforce Field Service to enable dynamic mobile smart forms and offline capabilities for field technicians.

• Collaborated with business stakeholders and field operations teams to gather and translate complex service requirements into scalable Salesforce Field Service solutions.

• Worked with cross-functional teams to define business rules for appointment scheduling, SLA tracking, and field reporting automation.

SCOTIABANK 2023 - 2024

Salesforce Business System Analyst Lead (Contract)

Managed and supported a group of business analysts to lead and conduct business analysis at varying levels of detail, assessing client’s business problems/opportunities, and documenting the business requirements to determine technological solutions.

Supported subject matter experts and stakeholder working groups, conducting business analysis to assess client’s current business problems, defects, improvements, and enhancements.

Applied Agile methodologies and supported Scrum Master to optimize project execution.

Lead discovery sessions with multiple Business and Technology stakeholders to elicit and capture business requirements and processes, including the definition of user personas, epics, and user stories.

Supported Integration team in the evaluation and testing of ETL files. YURI MIRABAL

2

PLATIVE 2021 - 2023

Senior Salesforce Consultant / Project Manager

Lead and own all technical aspects of Salesforce.com implementations and / or customizations including data migrations, data quality, systems integrations, 3rd party applications, and custom development.

Spearheaded end-to-end Salesforce implementations, driving innovation and quality improvements throughout the product lifecycle.

Designed and delivered scalable Salesforce architecture solutions, implementing best practices and leveraging Salesforce features.

Collaborated with cross-functional teams and stakeholders to gather requirements, define architecture, and ensure timely, high-quality delivery.

Utilized Jira for project tracking and managed version control with Git-based tools. APPCENTRICA INC. 2019 – 2021

Salesforce Consultant

• Designed and implemented scalable Salesforce solutions aligned with business requirements.

• Led requirements gathering, solution design, configuration, testing, and stakeholder reviews.

• Provided technical leadership and coordinated deployments with the Release Manager.

• Created and maintained solution and process documentation.

• Advised business teams on best practices and maximizing Salesforce capabilities.

• Identified and mitigated project risks; managed multiple end-to-end projects across Sales, Service, Field Service, and Experience Clouds.

• Integrated and supported third-party tools via AppExchange; collaborated with developers and cross- functional teams.

FAST CLOUD CONSULTING 2018 – 2019

Salesforce Consultant (Contract)

Collaborated with stakeholders to gather business requirements and translate them into scalable Salesforce solutions.

Configured custom objects, fields, page layouts, and workflow rules to support business processes.

Designed and maintained reports and dashboards for pipeline visibility and executive insights.

Worked across sandbox and production environments to ensure smooth deployments.

Authored technical documentation to support development and user training.

Led the design and implementation of Community Cloud for a franchise network.

Delivered Salesforce projects across Latin America and the U.S., tailoring solutions to regional needs. EDUCATION & PROFESSIONAL DEVELOPMENT

SALESFORCE CERTIFICATIONS

B2B Solution Architect

Application Architect

Business Analyst

Data Architecture and Management Designer

Sharing and Visibility Designer Platform Developer 1

Advanced Administrator Platform App Builder

Field Service Lightning Service Cloud

Community Cloud

UX Designer

Sales Cloud

Administrator

PMP Certification, Project Management Institute

Bachelor of Computer Science, Systems Engineer, University of the Andes, Venezuela

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