Team Leader Customer Service

Cortedes

Erving

Management Professional

662-***-**** ABOUT ME

**************@*****.***

Chesapeake, VA Independent, honest, energetic,

experienced team leader with

the ability to initiate/manage

cross-functional teams and multi-

disciplinary projects.

Seeking a professional career in restaurant

management within a corporation utilizing a

history of workmanship training, management,

sales, and markting skills with a strong

leadership background. Also seeking to obtain a

career with an opportunity for personal

contribution and growth. Willing to relocate.

SKILLS

Written and Oral Communication

Leadership

Organizational Management

Teamwork

Recruitment

Training

Compliance

Customer Service

Payroll

EDUCA TION

Building Construction Trades

DiplomaTidewater Tech

January 2023- August 2023

Issa personal training

2025-currently

TWIC

2023-2026

Certification in Food Service Management &

Instructor/Proctor

National Restaurant Association

February 2017

Hunter Engineering – GMAW (MIG Welding)

Holmes Community College

April 2016

REFERENCES

Available upon request.

EXPERIENCE

Director of Front House of Operation

Chick-fil-A /February 2024-February 2025

Leadership role responsible for overseeing all guest-facing operations within the restaurant, including the dining room, drive-thru, and front counter, ensuring exceptional guest experiences by leading a team of staff members to deliver efficient service, maintain high standards of cleanliness, and uphold Chick-fil-A's core values, all while actively coaching and developing team members to achieve operational excellence.

District Manager

Little Caesar’s / January 2022 – February 2024

Duties range from human resources management, operational, sales, compliance, and budgeting audits. Oversee the operations of multiple stores within a region. Recruiting and training store managers, setting regional goals, and ensuring that the stores adhere to company and industry regulations. Maintain a positive work environment and ensure customer satisfaction. General Manager

Little Caesar’s / September 2016 – January 2022

Manage both the revenue and cost elements of the local store. Monthly and quarterly review of store’s marketing and sales functions as well as the day-to-day operations of the business. Effective planning, delegating, coordinating, staffing, organizing, and decision making to attain desirable profit goals. Accurate preparation, documentation, and distribution of payroll. Store inventory and monthly audit reports. Implement training techniques through skills training classes for store employees to continue growth.

Shift Manager

Taco Bell / December 2018 – May 2021

Assign each member of the team tasks based on their competencies and the needs of the group to meet production goals. Utilize the backgrounds and talents of crew supervisors to enhance their abilities and groom them for future management roles. Develop a work environment that encourages compliance with company, state, and federal safety guidelines. Set performance metrics for each team member and ensure they are met. Training Manger

McDonald’s / June 2011 – August 2016

Train and develop employees into managers to oversee staff and daily store operations. Plan, direct, and coordinate programs to enhance the knowledge and skills of the employees. Provide quarterly and annually assessment of training needs with general managers. C E

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