Full stack dev, customer service representative

NATHANIEL STONE

**** ****** ****** ********* **, 79072 806-***-**** *********.*******@*****.*** PROFESSIONAL PROFILE

Client-centered professional with experience serving vulnerable populations, including patient care and administrative experience. Possess a collaborative approach to assess, plan, facilitate, and advocate for options and services. Communicate effectively in order to meet individual needs and coordinate available resources to promote quality outcomes.

Work history includes leadership and non-profit experience.

Ability to demonstrate a high level of confidentiality and sensitivity to human service issues.

Support the unit, department, and organization, and work with others to accomplish goals. KEY QUALIFICATIONS

Case Management Assessments Vulnerable Populations Advocacy Cultural Diversity Medical Terminology HIPAA Compliance Interpersonal Professional Communications Community Resources

Health and Human Services Social Services Wellness CERTIFICATIONS

CPR and First Aid

VOLUNTEER EXPERIENCE

AARP Non-Profit Organization – Clovis, NM 06/2022 – Present

Friendly Voice Volunteer (Remote – Call Center)

Place outbound phone calls to AARP members.

Exhibit commitment to supporting individuals through effective communication.

Notate phone calls in AARP system and maintain confidentiality. La Casa De Buena Salud Senior Community-Based Organization – Clovis, NM 10/2021

– 06/2022

Volunteer

Relayed information regarding transportation or activities to the appropriate individual.

Received and documented payments for meal fundraiser and assisted Director with duties as assigned.

Rainbow Delivery Service – Lubbock, TX 04/2019 –

01/2020

Assistant

Nathaniel Stone, Cont.

Provided assistance to veterans and elderly church members.

Transported individuals to and from appointments and delivered groceries. WORK EXPERIENCE

Texas Health and Human Services – Plainview, TX 08/2024 – Present

Texas Works Advisor (Contract)

Answer inbound phone calls and assist client with general questions or concerns regarding insurance benefits.

Verify and update client demographic and insurance information and ensure client confidentiality.

Conduct interviews, review applications, and build cases to determine client eligibility. Wayland Baptist University – Plainview, TX 01/2024

– 08/2024

Financial Aid Advisor / Customer Service

Interacted with current and prospective students via telephone and email and provided financial aid and program information.

Assisted students with applications and paperwork, helped identify additional sources of financial aid, entered data into various computer systems, and maintained accurate student and financial aid records.

Collected student payments, opened and closed credit card batches, processed registration and add and drop forms, and helped with graduation ceremonies.

Worked effectively with other departments to ensure a seamless student experience. Ambercare Addus Home Care Company – Clovis, NM 05/2023 – 06/2023

Personal Care Assistant

Assisted geriatric patients with personal care and mobility needs.

Completed housekeeping duties and prepared meals according to dietary needs.

Documented patient information via mobile app and ensured patient confidentiality.

Placed outbound phone calls to doctor offices, pharmacies, and family members. Private Duty Care – Clovis, NM 12/2015 –

06/2023

Caregiver

Provided companionship and personal care, managed budget, and maintained medical and financial records.

Took vital signs, prepared and served meals, administered medication, and provided transportation. Nathaniel Stone, Cont.

Communicated with doctors and family members to coordinate plan of care.

Responsible for caring for patients with dementia and patients recovering from strokes. Matt 25 Community Outreach Center Non-Profit Organization – Clovis, NM 04/2022 – 07/2022

Administrative Assistant / Customer Service

Answered and placed phone calls and organized emergency food and resource boxes.

Translated information in English and Spanish and directed individuals to appropriate areas.

Managed and logged donations via Charity Tracker CRM. Dollar General – Clovis, NM 09/2018 – 07/2020

Keyholder / Retail Sales Associate / Customer Service

Supervised 3 employees, provided training, counted money, completed daily paperwork, and prepared and made bank deposits.

Stocked and organized shelves, utilized loss prevention methods, and used POS to process transactions and update inventory.

Worked as part of a team and interacted with diverse customers and staff members. ADDITIONAL WORK EXPERIENCE

Sabroso – Lubbock, TX Dishwasher / Prep Cook 12/2014 – 02/2017

Hayashi Japanese Steak House – Lubbock, TX Dishwasher 07/2013

– 11/2014

Cross View Summer Camp – Dickens, TX Counselor 06/2013

– 07/2013

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Health and Human Services, 2023 Southern New Hampshire University (Kenzie Academy) – Indianapolis, IN Certificate – Full Stack Software Engineering

TECHNOLOGY

Customer Relationship Management (CRM) Software – Charity Tracker Case Management Communication Platforms – MS Teams, Zoom, Skype, Google Meet Microsoft Office Applications – MS Excel, MS Word, MS PowerPoint Typing Speed 69 WPM

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