Customer Service Office Manager

Deborah Irving

Colonial Heights, VA *****

*******@*****.***

+1-804-***-****

I have over 30 years of Office and Management experience. Along with a positive attitude, which is contagious and keeps people motivated to want to achieve the goal that is necessary. I put forth all of my effort into whatever I choose to do with the determination of reaching that highest goal possible. Work Experience

Clerk

USPS (United States Postal Service) - Henrico, VA

November 2016 to November 2022

Cased mail for carriers, distributed mail in P.O. Boxes and parcels in proper carrier boxes, occasional back up window clerks. Also was in several departments at the plant in Sandston, VA Business Office Manager

Shippers' Choice of Virginia, Inc - Chester, VA

January 2012 to July 2018

Administrative functions with all students, responsible for daily deposits, conduct regular audits with DMV and VA clients, explained loan agreement and collected required paperwork and money from students Cashier/Customer Service

Walmart Supercenter - Midlothian, VA

March 2010 to September 2011

Superior Customer Service, keep register clean, operate customer service and money centers. Business Office Manager/Bookkeeper

Power Products - Richmond, VA

April 2007 to August 2008

Full Charge Bookkeeper, interact with President/Vice President on all financial matters, Manager entire payroll process

Store Manager

Cash Net, Inc. - Colonial Heights, VA

May 2003 to August 2005

Responsible for daily operations of the center, conducted regular audits of all records, appropriately and accurately handled confidential client information, provided excellent customer service in person and over the phone, interviewed, hired, evaluated and supervised employees Bookkeeper

Delta Associates - Richmond, VA

March 2002 to October 2002

Performed all Accounting functions on MAS-90 software, monthly/quarterly closing, daily deposits. Business Office Manager/Bookkeeper

Accounting Designs, Inc - Richmond, VA

September 1992 to October 1994

Company Supervisor, Manage Bookkeeping Department - Quicken and SBT Software, Made major decisions, interacted fully with President of Company. Accounts Payable Manager

JoPa Company - Richmond, VA

April 1986 to September 1992

Posted all accounts receivable/payables Real World software, Monthly/quarterly/yearly closing, coded and corrected any discrepancies on invoices, weekly cash disbursements Education

High school diploma

Highland Springs High School - Highland Springs, VA September 1977 to June 1980

Skills

• Quicken

• Accounts Payable

• Employee Evaluation

• Bookkeeping

• Office Management

• Bank Reconciliation

• Accounts Receivable

• Human Resources

• General Ledger Accounting

• Payroll

• Account Reconciliation

• Management

• QuickBooks

• Microsoft Outlook

• General Ledger Reconciliation

• Store Management Experience

• Interviewing

• Research

• Microsoft Word

• Tax Experience

• Financial Report Writing

• Supervising Experience

• Financial report writing

• Tax experience

• General ledger accounting

• Accounting

• Account reconciliation

• Human resources

• Balance sheet reconciliation

• Accounts payable

• Analysis skills

• Accounts receivable

• Customer service

• Windows

• Store management

• Front desk

• Cash handling

• Supervising experience

• Project management

• Office management

• Cash register

• Typing

• Financial acumen

• Construction

• General ledger reconciliation

• Property management

• Leadership

• Negotiation

• Training & development

• HIPAA

• Financial management

• Conflict management

• Journal Entries

• Data collection

• Computer skills

• Administrative experience

• Microsoft Excel

• Communication skills

• Google Suite

• Microsoft Office

• Medical records

• Database management

• Financial services

• Banking

• Clerical experience

• English

• Contracts

• Filing

• Forecasting

• Budgeting

• Accounting software

• Corporate accounting

• Organizational skills

• Financial statement preparation

• Phone etiquette

• Employee relations

• Data entry

• Operations management

• Personal assistant experience

• Executive administrative support

• Adobe Acrobat

• Transportation management systems

• Hospitality

• Purchasing

• Manufacturing

• NetSuite

• Customer support

• LIHTC

• Financial Analysis

Certifications and Licenses

Driver's License

February 2021 to March 2029

Certified Bookkeeper

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