Server or bottle girl
Resume:
KATELYN BROWN
**** ***** **. ****** ***** ***** · 817-***-****
*************@*****.***
Customer-oriented Server with 5+ years of success in providing superior dining experiences for guests. In-depth wine and spirit knowledge, as well as up-to-date TABC and Food Handlers license. Possess solid computer/typing skills and an excellent work ethic.
SKILLS
Customer Service
Detail-oriented
Organizational skills
Communication
Professional
Microsoft Office Suite and Windows OS
Typing
POS systems
Time Management
Team player
EXPERIENCE
HWY 55
Server October 2019 – January 2020
Greeted and seated guests promptly.
Created orders, paying attention to special requests, and followed up with kitchen staff to ensure accurate orders.
Trained new employees on service expectations, safety procedures, food handling and restaurant protocol.
Prepared beverages, shakes and ice cream desserts as ordered.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Kept register accurate through correct billing, payment processing and cash management practices.
Red Lobster
Server June 2019 – August 2019
Quickly greeted guests and worked to maintain relationships with regular customers.
Applied comprehensive knowledge of wine, spirits and beer, as well as appropriate entree pairings, to exceed daily sales goals.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Consistently provided friendly, professional customer service by anticipating customer needs and ensuring an enjoyable experience.
Worked with co-workers and management to verify order accuracy and quality.
Kept update knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Utilized time management skills when serving courses, so guests did not feel rushed or wait too long for food.
Maintained excellent service by removing courses, replacing utensils and refilling beverages promptly and courteously.
Checked identification to enforce age regulations for alcoholic beverages.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Helped bus tables and reset for new guests. Used spare time to restock, complete side work and assist other servers.
Used POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
IHOP
Server November 2018 – June 2019
Trained new employees on service expectations, safety procedures, food handling and restaurant protocol.
Greeted and maintained relationships with regular customers.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Prepared beverages and salads, while upselling as appropriate.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Kept register accurate through correct billing, payment processing and cash management practices.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Cracker Barrel
Server August 2017 – November 2017
Greeted guests in a timely manner and maintained relationships with regular customers.
Kept updated knowledge of breakfast and lunch menus, and recommended specific items according to preferences and food allergies.
Accurately created orders, documented special requests, and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Frequently checked on guests and refilled beverages and bread, while guests waited on their food.
Kept up on all training to ensure that serving stars were up to date.
Assisted other servers as needed.
Accurately printed up checks, and made sure guests had everything they needed, including to-go boxes and to-go drinks.
Used spare time to ensure that all side work was completed, and sections were cleaned and reset for the next server.
McDonalds
Cashier August 2014 – May 2015
Greeted customers promptly with a smile.
Made sure station was clean, as well as drink station, front dining area and bathrooms.
Accurately took orders and entered into POS system.
Ensured order accuracy.
Assisted customers by answering questions and fulfilling requests.
Made coffees, smoothies, shakes, and verified that customer had the requested condiments.
Make sure that order was off screen in a timely manner.
Kept a fast pace while also being accurate.
EDUCATION
Mansfield High School
3.5 GPA
Graduated June 2015
University of North Texas, Denton
August 2015-August 2016
3.0 GPA
Major: Criminal Justice
CERTIFICATIONS
Certification in Food Handling and Safety – August 2014
TABC Certification – April 2019
Contact this candidate