Customer Service Representative

Wൺඇൽൺ Aൻඋൺ ൺආ

Columbia, SC ***** 803-***-**** ************@*****.***

Hardworking Customer Service Representative with ten years of experience working with insurance and claims. Trained in project and time management with extensive knowledge of research, refunds and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Good communication skills

Process improvement

Organization

Problem resolution

Telephone etiquette

Customer Relations

Excellent written and oral communication

Administrative support

Medical terminology knowledge

Good listening skills

Instructional Assistant, 05/2015 to Current

Richland School District 2 – Columbia, SC

Oversee students in classroom and common areas to monitor, enforce rules and support lead teacher. Performs special tasks such as behavioral support and intervention to help students with special needs to learn and grow.

Organizes classroom materials to help teachers prepare for daily instruction and activities. Refund Specialist/Claims Coordinator/Claims Analyst, 11/1999 to 07/2014 Blue Cross Blue Shield – Columbia, SC

Handled all customer service issues quickly to maintain high satisfaction levels. Resolved conflicts and negotiated mutually beneficial agreements between parties. Increased customer satisfaction by resolving claim(s) issues. Developed team communications and information for team meetings. Handled multiple calls in order to address customer inquiries and concerns. Worked with irate customers to understand needs and provide quality service. Bachelor of Arts: Psychology, 10/2020

Columbia College - Columbia, SC

High School Diploma: 06/1993

Lee Central High School - Bishopville, SC

First Aid/CPR Certified

Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

Eൽඎർൺඍ ඈඇ

Cൾඋඍ ൿ ർൺඍ ඈඇඌ

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