Patient Care Service Representative
Resume:
AMBERLEY
BOOKER
********@*****.***
West Chester, OH 45011
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
PROFESSIONAL SUMMARY
Path Foward - Patient Care Representative
Cincinnati, OH • 08/2021 - Current
StarTek - Technical Support Representative
Hamilton, OH • 10/2017 - 08/2021
Cinebristro - Concierge
Liberty Township, OH • 09/2016 - 12/2017
Aramark - Environmental Service Technician
West Chester, OH • 12/2015 - 08/2017
WORK HISTORY
Maintained confidentiality of patient data and condition to safeguard health information.
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Upheld confidentiality requirements and regulatory compliance guidelines.
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• Handled prescription refill requests.
Worked closely with patients to deliver excellent and direct individualized patient care.
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Assisted customers in identifying issues and explained solutions to restore service and functionality.
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• Documented support interactions for future reference. Used ticketing systems to manage and process support actions and requests.
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Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
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Stocked and organized concession supplies to provide customers with food and beverage options.
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Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
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• Worked with other staff members for smooth theater operations. Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
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Handled spills in work and common areas and used proper methods to clean and sanitize each material.
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• Maintained spotless restrooms and break rooms with detail-oriented SKILLS
• Planning and Coordination
Organization and Time
Management
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• Self-Motivated
• Training and Development
• Good Telephone Etiquette
• Critical Thinking
• Decision-Making
• Multitasking Abilities
• MS Office
• Dependable and Responsible
• Data Entry
• Professional Bedside Manner
• Patient Service
• Healthcare Expertise
• Healthy Meal Preparation
• Vitals Documentation
South University
Expected in 2026
Bachelor of Arts: Psychology
LifeSkills of Cincinnati
Cincinnati, OH • 01/2008
High School Diploma
EDUCATION
Meijer - Deli Clerk
West Chester, OH • 09/2014 - 03/2016
Randstad - Mail Clerk
Cincinnati, OH • 01/2012 - 03/2014
MRSI - Market Researcher
Cincinnati, OH • 09/2007 - 01/2008
approach and consistent attention.
Worked with team members from multiple departments to maintain strict cleanliness standards.
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• Monitored spaces for environmental safety hazards.
• Greeted customers at counter to fulfill requests and answer questions. Maintained clean, trash-free workspaces to maximize productivity and safety.
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Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
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Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
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Made food according to standard recipes with requested changes for customer satisfaction.
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Processed and organized incoming mail for distribution to appropriate departments.
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Labeled packages with clear, correct information to reduce mailing errors.
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• Tracked outgoing mail to provide accurate customer updates. Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
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Recorded accurate respondents' answers during interviews for future reference.
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Scheduled interview appointments with respondents and created multiple questionnaires before commencing data collection.
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Met with supervisor to determine project scope, outline deliverables or timelines and create action plan.
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Utilized diverse research techniques and online or published data collection tools to amass key information or statistics, supporting business objectives.
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