Accounts Receivable Customer Service

Debra J Carroll

Administrative/Accounts Receivable/Collection Specialist with over 25+ years of experience Additional Skills

• Multimedia

• Digital Marketing

• Print Marketing

• Logo Design

• Marketing/Advertising (Digital & Print)

• Copywriting

Licensed Pet Vendor-Owner/Manager 33 Acres Siberian Huskies Richmond, NH

Feb 2018 - Present

• Sales

• Billing

• Customer Service

• Strong Computer and Multi-task skills

• Handle busy phone line and email correspondence

• Marketing/Advertising (Digital & Print)

• Pet Sitter/Dog Walker

• All Office Tasks

Accounts Receivable Specialist Johnson Controls

Westminster, MA

April 2025 – February 2018

• Collection of past due invoices from companies, corporations etc.

• Account reconciliation, adjustments and applications

• Prepare weekly reports (Microsoft Office Suite)

• Customer Service

• Strong Computer and Multi-task skills

• Handle busy phone line and email correspondence

• Meet daily call quotas

• Expert at handling escalated calls

• Legal Preparation

• File liens

Graphic Designer Bulldog Design

Keene, NH

Dec 2014 - Dec 2015

• Prepare work to be accomplished by gathering information and materials

• Plan concept by studying information and materials

• Illustrate concept by designing rough layout of art and copy regarding arrangement, size, type and style, and related aesthetic concepts

• Obtain approval of concept by submitting rough layout for approval

• Prepare finished copy and art by operating typesetting, printing, and similar equipment; purchasing from vendors

• Prepare final layout by marking and pasting up finished copy and art Asset Recovery Specialist / Accounts Receivable / Reinstatement Manager Compu Credit San Diego, CA

Jun 2005 - Nov 2008

• Advised customers of repossession of collateral (Auto Finance)

• Restructured loans (modifications)

• Well versed in Microsoft Office Suite/Excel

• Wrote And Designed Employee Training Manuals

• Assisted Employees with Collections/Reinstatement Procedures

• Customer Service and Call Center

• Met Monthly Collection Goals

• Reinstated Loans Saving Company from Major Losses (approximately $500,000 monthly)

• Worked With Outside Product Vendors/Associates (Tow Yards, Auctions, DMV)

• Strong Computer Skills

• File Management (Organizing Digital Files)

• Assisted In Start-Up/Designed Collection Letters/Structure etc.

• Skip-tracing

• Full Understanding of FDCPA

• Prepared Month End Balance Reports

Office Manager 1218 Productions

San Diego, CA

Dec 1999 - Dec 2004

• All aspects of Front Desk, Fax, Email, Correspondence, etc.

• Handle Busy Phone Lines

• Collections of all invoices (current and past due)

• Monthly Billing

• Customer Service

• Strong computer skills

• Sales of Websites, Logos, Business Card

• Company Branding

• Creative Consulting

• Content Development /Copywriting

Collections Supervisor HSBC Bank

San Diego, CA

Dec 1996 - Dec 2004

• Negotiated payments with customers who were 90+ days past due in order to cure loan delinquency

• Expert at handling escalated calls

• Loss Mitigation (strong negotiation skills)

• Met Monthly Collection Goals

• Worked With Outside Vendors/Tow yards

• Strong Computer Skills

• File Management

• Skip tracing

• Full understanding of FDCPA

• Managed team of six employees

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