Customer Service Physical Therapy
Resume:
BENJAMIN T. RICHARDSON, JR.
North Charleston, SC
Phone: 843-***-****
SUMMARY OF QUALIFICATIONS
I am a highly motivated and results-oriented professional with excellent leadership and communication skills and a consummate professional in leading and motivating associates. I have a strong background in the development and delivery of high-impact production utilizing verbal and acuity. I am able to motivate my fellow co-workers through past knowledge from previous work experience.
LEADERSHIP
Demonstrates success in leading teams by providing excellent customer service to employees and customers.
Demonstrates problem- solving.
Able to manage and receiving and delivery.
Able to communicate with coworkers and management team.
PROFESSIONAL EXPERIENCE
Central Sterile & Equipment, Trident Medical Center 4/22- Current
Clean and Sterilize equipment for nurses on the floor and OR
Restock Crash carts and replace when damaged
Keep track of wound Vacs and other equipment
Deliver beds for patients
Teach nurses how to use PD machines and educate on different beds on the floors.
Order supplies for department.
Physical Therapy Tech, Medical University of South Carolina 11/17-Current
Prepare for upcoming therapy sessions by organizing the treatment locations based on the patient’s needs.
Clean therapy area and set up any needed and necessary equipment.
Watch the patient’s development during therapy sessions and make notes.
Help patients move from one area of therapy to another – aides should have physical strength because they may have to move several immobile patients.
I`m here to help patients walk, push them in wheelchairs, or assist in sitting and standing.
Sometimes I`m responsible for helping to pick them up and move them to another location.
Fulfill office and clerical duties, such as ordering supplies, answering phone calls, taking appointments, calling patients.
My role that requires organizational skills, as well as the ability to be flexible and reliable.
Patient Transporter, Medical University of South Carolina 5/14
Coordinate with doctors, nurses and other medical professionals to take patients from their rooms to various locations for X-rays, scans, surgery and other medical tests or procedures.
Help the patients in and out of bed, or using wheelchairs, stretchers and medical transport to get them from the emergency room to a room, from one room to another, or down to the lobby for checkout.
Comforts patients and their families by offering support and encouragement; being punctual and attentive to procedure schedules; demonstrating caring and cultural sensitivity.
Transports equipment and supplies by picking-up requisitioned orders; delivering them to assigned treatment areas and patient care areas.
Transports laboratory specimens by picking-up specimens and delivering them to specified laboratory.
Prepares monthly reports on transporters performance.
Maintains department’s equipment and supplies.
Maintains safe, secure, and healthy work environment by following standards and procedures; complying with federal and state legal regulations and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) requirements.
Updates job knowledge by participating in educational opportunities.
Enhances health care organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
House Keeping, East Cooper Hospital 92014- 9/2015
Clean hospital floors and surfaces using prescribed cleaning methods and procedure
Mix appropriate proportions of cleaning and disinfecting materials following safety protocol.
Dust, mop and sweep patients’ room, nurses’ and surgical units and administrative offices.
Make beds using clean and disinfected linen and replenish supplies such as towels, blankets, soaps and shampoos.
Clean and disinfect patient’s bathroom and public restrooms.
Collect dirty laundry from patients’ rooms and deliver them to washing areas
Distribute clean linen and hospital / surgical gowns to appropriate floors
Take and address patients’ complaints regarding housekeeping services
Empty trash receptacles and ensure proper compaction of surgical waste according to hospital policies.
Create and maintain inventory of cleaning supplies and equipment.
Inform housekeeping supervisor of any cleaning equipment that may need repair or replacement
Mix appropriate quantities of cleaning liquids and chemicals in accordance to safety procedures set by the hospital management
Maintain adequate stock of cleaning supplies
Bartender Shoney’s, Charleston South Carolina 3/2004 - 6/2010
Prepare alcohol or non-alcohol beverages
Supervise workers
Interact with customers, take orders and serve snacks and drinks
Assess customers’ needs and preferences and make recommendations
Mix ingredients to prepare cocktails
Plan and present bar menu
Check customers’ identification and confirm it meets legal drinking age
Restock and replenish bar inventory and supplies
Stay guest-focused and nurture an excellent guest experience
Comply with all food and beverage regulations
Prepare and order list for supplies
Apprentice Mason, Weatherholtz Masonry, Goose Creek, South Carolina 04/2008-06/2008
Clean and mix cement
Lay Rods and Bricks
Set up Scaffolds
Perform all types of mechanical assemblies’ job including but not limited to building racks and Shelters with the use of power tools.
Apply job skills and company policies to complete a wide range of tasks.
Firefighter, St. John’s Fire Department . 10/2007-02/2009
Dispatch emergency information to staff vie radio and pager.
Keeps fire station, equipment and grounds in a clean and orderly condition
Participates in training activities and instruction sessions.
Enter inspection training and (on occasion) fire and emergency medical services calls into the records management systems.
Did presentations on how we can save lives more safely, keep yourself out of danger.
Memos, wrote minutes for our training class and reports
Certification in First aid, First responder NIMS, Hazmat Ops, SCFA 1136
Firefighter 1-2 All the way up to Hazardous Materials.
Transportation, Hertz Rental Car 01/2014- Current
Writing out summaries on distance between destinations
Handling the finances with gas assumptions and Bookkeeping for account on payroll and gas receipts.
Morning duties are cleaning cars, making sure all cars are gassed up and running in perfected condition.
Next is to pick up customers deliver objects or materials on a time limit.
Skills: Can type up to 35 words per minute, has great customer service, Duties to include scheduling, patient registration, and collections. Coordinate and participate in a variety of duties with fellow employees.
Skills
Microsoft Office
PowerPoint
Excel
Outlook
Epic
HP Desk Jet 1512 Printer
Education
2008 Garret Academy of Technology, High School, North Charleston, SC
Diploma
Certification, Masonry
2012 dent One Stop: Patient Care Training
First Aid
CPR
Taking care of patient
Washing and Feeding
Rotation on helping nurses if help is needed.
Knowledgeable about Crash carts and wound vacs
Contact this candidate