Business Development Client Relationship

MURAD MITHANI

Sugar Land, TX • Tel: 832-***-**** • Email: *********@*****.***

HIGHLIGHTS OF QUALIFICATIONS

Client Relationship Management: 10 years of proven track record of building and maintaining strong, trust-based relationships with high-value clients across various industries, including retail, food processing, and oil.

Global & Domestic Sourcing: 17 years of experience in buying and purchasing, including sourcing raw materials and finished goods across North America and South Asia, including grains, packaging, and Fast-Moving Consumer Goods (FMCG).

Compliance & Regulatory Adherence: 10 years of experience in addressing compliance issues, ensuring vendor adherence to contracts, and streamlining compliance processes while maintaining operational efficiency.

Sales & Business Development Expertise: 5 years of experience in driving revenue growth, expanding client portfolios, negotiating contracts, and developing reseller partnerships to maximize profitability.

Cross-functional Collaboration: Experienced in collaborating with sales, logistics, marketing, and internal teams to meet and exceed client needs while aligning with company goals.

Leadership & Team Management: Skilled in leading, mentoring, and managing teams to align efforts with organizational objectives and optimize performance across departments.

Strategic Account Management: Successfully managed key accounts, ensuring seamless service delivery, timely resolution of issues, and effective communication with stakeholders.

PROFESSIONAL EXPERIENCE

Greater Houston Retailers Cooperative Association, Inc. (GHRA) Houston, Texas March 2015– Present

Member Services Key Accounts Manager, GHRA July 2024 – Present

Manage and grow strategic relationships with GHRA chain clients such as Big Madre and Kudos, ensuring long-term trust and alignment with organizational goals.

Serve as the primary point of contact for high-volume accounts, aligning GHRA offerings—including GHRA Fuels and GHRA Warehouse & Distribution Center.

Play an integral part in generating new sales that will turn into long-lasting relationships and serve as a conduit for information between GHRA management, members, vendors, and internal teams.

Ensure timely and accurate delivery of products and services, working closely with logistics and warehouse teams.

Track and evaluate supply partner agreement execution and compliance rebate timelines, collaborating with field representatives and vendors to enhance performance.

Deliver quarterly performance reports and forecasts to internal and external stakeholders using key account metrics.

Coordinate store resets in collaboration with supply partners, GHRA chains, and distribution center reset teams, enhancing in-store merchandising and compliance.

Conduct regular needs assessments and present tailored solutions to maximize GHRA’s member participation and satisfaction with their programs.

Lead resolution of critical client issues and complaints to maintain strong partnerships and prevent client attrition.

Proactively address and resolve non-compliance issues through education and corrective planning with member stores.

Assist in new member onboarding, ensuring smooth integration into GHRA programs and adherence to cooperative expectations.

Spearhead initiatives to strengthen relationships with GHRA chain members, driving member engagement and participation in strategic initiatives.

Member Services Supervisor, GHRA March 2022 – June 2024

Led and mentored a team of six member services representatives, aligning their efforts with GHRA’s strategic objectives, both at the corporate level and within the warehouse and distribution center.

Developed and implemented plans to optimize team performance, overseeing daily operations such as territory management, routing, issue resolution, reporting, and training programs.

Managed field representative resources, including automobiles, telephones, and other equipment, ensuring smooth, efficient operations.

Analyzed performance reports to evaluate store success, identifying trends and opportunities for improvement.

Ensured member stores executed promotional and merchandising strategies in alignment with GHRA’s goals and standards.

Monitored supply partner agreement compliance, ensuring partners adhered to contractual obligations and operational standards.

Acted as a key liaison between GHRA management, field representatives, and member stores, streamlining communication to ensure alignment and collaboration.

Coordinated comprehensive store reset projects, collaborating with GHRA members, supply partners, and warehouse teams to ensure seamless execution and enhanced store performance.

Compliance Officer, GHRA Oct. 2021 – Feb. 2022

Proactively addressed and resolved compliance issues and complaints from members and vendors, ensuring adherence to GHRA’s standards and contractual obligations.

Monitored vendor compliance with contracts and promotions, escalating violations to enforcement agencies and ensuring timely resolution of issues.

Collaborated with internal teams to manage and resolve compliance matters, providing expert guidance on regulatory standards and best practices.

Prepared and delivered comprehensive weekly and monthly reports, offering actionable insights into compliance trends and the effectiveness of internal reporting systems.

Ensured timely completion of all mandatory compliance testing and implementation of new processes, enhancing operational efficiency and regulatory adherence.

Played a key role in developing and refining compliance processes, helping to streamline operations and maintain GHRA’s high compliance standards.

Actively engaged in community development initiatives, representing GHRA at events and supporting organizational outreach efforts.

Assisted in organizing and facilitating compliance training sessions and events, contributing to the professional development of staff and stakeholders.

Member Services Representative, GHRA Sept. 2015 – Sept. 2021

Delivered exceptional, timely, and professional service to members and prospective members, ensuring high levels of satisfaction and engagement.

Provided ongoing support through phone consultations, quickly resolving issues and inquiries to enhance the member experience.

Investigated and rectified errors, handling both verbal and written inquiries, ensuring thorough documentation and resolution of all member concerns.

Managed and resolved a wide range of member complaints, utilizing problem-solving skills to address issues at every level.

Acted as a critical communication link between members and field representatives, providing updates and information within established timeframes.

Ensured timely completion of all mandatory compliance testing and adhered to all internal processes and protocols as mandated by GHRA.

Assisted in the development and implementation of new operational processes, helping to streamline member services and improve efficiency.

Actively participated in community outreach and development initiatives to further support GHRA’s organizational goals.

Insurance Agent

New York Life, Houston, Texas April – August 2015

Identified and engaged potential leads, effectively communicating the benefits of diverse insurance options tailored to client needs.

Gained comprehensive knowledge of the company’s life insurance plans, including term life, whole life, and other policy options, ensuring accurate and informative consultations.

Conducted detailed, ongoing discussions with prospective clients, thoroughly explaining coverage options and helping them make informed decisions.

Maintained up-to-date expertise by attending training sessions on industry changes, new product offerings, and regulatory updates, ensuring clients received the most relevant and current advice.

Cultivated strong relationships with potential policyholders through personalized service and clear communication, contributing to increased client engagement and trust.

Purchaser and Supplier

Mithani Traders, Karachi, Pakistan 2009 – 2014

Supplied major companies like Shan Food Industries and Convenience Food Industries with high-quality pulses and grains.

Identified sources, provided competitive quotes, and secured both short- and long-term contracts.

Managed pricing negotiations, resolved conflicts, and ensured product quality control.

Fostered strong relationships with vendors to enhance service and promptly resolve issues.

Retained long-standing customers while successfully expanding the client base.

Purchasing Associate

Danish Traders, Karachi, Pakistan 1997 – 2009

Managed daily acquisitions and logistics for pulses and grains, ensuring timely delivery and optimal inventory levels.

Negotiated pricing, quantities, and delivery schedules to meet company targets for sales and gross margin.

Developed sourcing strategies based on customer demand, quality, and price, selecting suppliers through rigorous testing and evaluation.

Built and maintained strong supplier relationships, enhancing value and service reliability.

Marketing & Sales Associate

Shell Superstore/ Convenience Store, Karachi, Pakistan 1993 -1997

Drove revenue growth through sales management, new business development, and key account management.

Led marketing and sales of packaging and food products to major clients, including Agro Processors, Shell Pakistan, Agricides, Good House Confectionery, and GST.

Developed reseller partnerships, negotiated contracts, and maintained strong client relationships to ensure long-term success.

EDUCATION

Bachelor of Commerce, University of Karachi

TECHNICAL & OTHER SKILLS

Computer skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams), Google Apps (Google Sheets, Google Doc), Wiser Solutions

Languages: English (fluent), Urdu (native/fluent), Hindi (fluent), Gujarati (fluent)

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