Guest Relations Service Delivery

Team supervision Multitasking Highly responsible and reliable Communication skills Punctual

Good listener Guest relations Public speaking PPE use Shivani Negi +91-845*******

**************@*****.***

Mumbai, Maharashtra, 400068

Summary

Hospitality professional with extensive experience at Regent Seven Seas, specializing in guest relations and team supervision. Demonstrated success in enhancing customer satisfaction through effective communication and multitasking. Recognized for implementing innovative service techniques while maintaining high standards of cleanliness and safety. Dedicated to delivering exceptional experiences in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skills

Experience

Regent Seven Seas

Utility,restaurant

Dec 2023 - May 2025

Miami, Florida

Handle guest requests, address dining issues promptly, and make on-the-spot decisions to enhance customer satisfaction.

Contribute ideas for enhancing service efficiency, streamlining operations, and implementing innovative service techniques.

Participates in a rotational service delivery schedule, working in casual dining service, and various other food and beverage service venues.

Provides assistance and support to the assigned team of waiters while working in the dining room to ensure efficient and seamless service delivery of all meals to guests. Observes guests to anticipate their needs and responds to any additional requests and to determine when the food and beverage service has been completed.

Engages in light conversation with guests and always greets them with a smile. Providing support to waiters, maintaining restaurant cleanliness, and ensuring a positive guest experience. Ensure beverage stations are full at all times and cleaned daily. Deliver the food from the galley to the assigned section and carry back the dirty trays as per United States Public Health and breakage prevention standards.

To follow waste segregation procedures, comply with Environmental Compliance Plan at all times & guide fellow Team Members for the same.

P&O Australia

Buffet Steward

Oct 2022 - Jun 2023

Improved guest comfort and satisfaction through personalized service and support. Assisted customers with carry-out service. Mumbai, Maharashtra

Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children. Set up advertising signs and displays on shelves, counters and tables. Provided attentive service and proactively assessed guest needs. Monitored dining room inventory and replenished as necessary. Adani Groups

Inline Security

Mar 2020 - Sep 2022

Aware of different types of machines such as DFMD, HHMD, ETD, XBIS & their purpose. Authenticated boarding passes, identification, and passports to prevent fraudulent travel. Mumbai, Maharashtra

Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions. Attended daily briefings with supervisors to discuss issues with security screening processes. Used explosive detection machines and chemical swab systems to identify potential hazards. Lite Bite Travel Food

Guest Relation Executive

May 2017 - Jan 2019

Regulated appropriate staffing levels to meet business and customer requirements. Planned and implemented promotional activities to increase customer satisfaction. Monitored guest feedback, using to improve service and departmental operations. Conducted regular training sessions for staff to keep up to date with customer service practices. Certifications

AVSEC certified

STCW certified

Employee of the Month

Basic Computer Knowledge

Mumbai, Maharashtra

Extra Curricular

Participated in a group wine and cheese cruise in Miami, experiencing a relaxing evening on the water, sampling wine and cheese with crew members

Participated in the events such as bingo, karaoke, traffic light, and Bollywood night at Star Lounge Accomplishments

Bravo, Seven Seas Navigator (01/07/2024)

Nominated for Employee of the Month, Seven Seas Navigator (29/02/2024) Awarded Employee of the Month, Seven Seas Navigator (30/06/2024) Education

Pune University

B.Com

Jun 2017

Language

Pune, Maharashtra

Hindi English

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