Sales Manager Front Office

Hamzeh Abu Taleb

Email: *****.*.********@*******.***

Mobile: +962-*********

Date of Birth: 1985

Resident: Amman. Jordan

Nationality: Jordanian

CAREER OBJECTIVES

My primary objective is to contribute in generating maximum revenue for the business by exceeding target sales and profit margins. In order to do this, I aim to work in collaboration with the other teams to devise a feasible business budget and implement marketing strategies that will solidify relations by established and prospective clients.

ACADEMIC EDUCATION

Holding BA degree in hotel management from Arab Academy for Science. Technology & Maritime Transport, Alexandria, Egypt 2004 -2008.

PROFISIONAL EXPERIENCE

Hotel Manager at Swisstouches Hotel Amman (Pre-Opening) Jan 2025 – present 2025.

•Work closely with the owning company to ensure the pre-opening project plan is on schedule and within budget.

•Oversee the setup of key operational departments (Front Office, F&B, Housekeeping, Engineering, etc.).

•Assist department heads in preparing Standard Operating Procedures (SOPs), job descriptions, and service guidelines.

•Work with HR to recruit, onboard, and train pre-opening team members

•Act as a key point of contact between owning company, corporate office, and on-site teams

•Develop and implement the hotel’s sales and marketing strategy aligned with the property’s business goals.

Director Of Sales and Marketing at Golden Tulip Amman (Pre-Opening) July 2024 – Jan 2025.

•Develop and implement the hotel’s sales and marketing strategy aligned with the property’s business goals.

•Collaborate with the Revenue Manager to maximize room revenue through pricing, distribution, and promotional tactics.

•Oversee the creation and execution of the hotel’s annual sales and marketing budget.

•Monitor and adjust strategies to meet or exceed financial goals, including occupancy, average daily rate (ADR), and total revenue per available room (RevPAR).

Sales Consultant at Thousand Nights Hotel Amman March 2024 – June 2024.

•Conducting market research and analysis to identify trends, competition, and new business opportunities

•Developing annual budgets for the sales department and forecasting revenue projections.

•Overseeing the development and implementation of marketing campaigns, advertising strategies, and promotional activities to attract guests and drive bookings.

Senior Sales Manager Hilton Amman pre-opening team April 2022 –Dec 2023.

•Leading and supervising a team of sales executives, setting goals, providing guidance, and monitoring performance.

•Working closely with other departments such as marketing, revenue management, and operations to ensure alignment and support for sales initiatives

•Preparing regular sales reports, analyzing data, and presenting findings to senior management.

•Ensuring high levels of customer satisfaction by resolving issues, handling complaints, and maintaining a customer-focused approach.

•Conducting market research and analysis to identify trends, competition, and new business opportunities

Sales Manager the Boulevard Arjaan by Rotana March 2019 - April 2022.

•Generate new business, close deals, and increase revenue by cold calling, on-site visits and sales tours, and community networking

•Identify new business leads by examining local market trends and competition activities

•Creating and implementing strategic sales plans to achieve corporate sales targets and objectives aligned with the agency's overall business goals.

•Supports the director of sales and marketing in preparing the department budget as well as the hotel's overall sales goals and strategy

Cluster Sales Manager Marriott Hotels Riyadh- Saudi Arabia Marriott Hotel, Marriott executive apartment, Courtyard Diplomatic Quarter April 2018- Jan 2019

Cluster Senior Sales & Marketing Manager Acting DOSM Hand International Hotels & Resorts KSA Taif,Jeddah,Mecca April 2016/ March 2018.

Sales Manager Double Tree by Hilton Aqaba-Jordan March 2015 / March 2016

Sales Manager Le Royal Hotel and Resort - July 2014 - March 2015

Sales Executive Lagoon Hotel & Resort - October 2012 / July 2014 Dead Sea- Jordan

Catering Hub Service (own business) 2009 -2012

Skills

•Ability to organize, multitask and manage time in administrative. • Dealing professionally with customer needs

•Team Building.

•Excellent communication & guest relations skills.

•Strong ability to provide effective leadership.

TRAINING & CERTIFTECATES

•Received six months cross training from Le Meridien Hotel Amman from Jun 2008 Dec 2008 in food & beverage, banquet, sales, front office Reservation, Revenue, and Housekeeping.

•Received three months Training in front office Department from Jun 2006 till August 2006 at Sheraton Hotel Saudi Arabia.

•Marriott Hotels training course in sales Department.

•Hilton Hotels training.

EXHIBITHIONS

•ATM Dubai 2016.

•Hajj & Omra Exhibition in Jakarta Indonesia 2016.

•Visit Kuwait with Taif Tourism Commission delegation to promote Taif city in gulf market

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