Quality Assurance
Resume:
Wanda M. Howie
Smyrna, DE *****
Phone: 302-***-**** (home)
Phone: 302-***-**** (cell)
E-mail: *******@*******.***
Profile
Highly responsible, motivated, and detailed oriented
Strong leadership and management experience with ability to lead multiple personnel simultaneously
Solution driven, mentor and coach who relates well with all types of people
Excellent communications skills, Technical Capacity (memory, judgement, intellectual courage)
Effective time management, ability to multi-task and level -headedness
In depth knowledge of bids and contractual agreements such as:
-CFM Contracts – Commercial Facilities Management (O&M)
-Administered Contracts (enforced)
-Business Contracts
-Mortgage Real Estate Contracts (commercial, residential, retail, new business)
Accomplishments
Quality Assurance
Initiated process changes geared toward reducing client’s complaints.
Company Compliance
Regulatory compliance describes the goals that organizations achieve aspire in their efforts to ensure that they are aware of and take steps to comply with relevant laws, polices, and regulations. Former Director of Customer Care, building business concepts for up running business.
Customer Service
Investigated customer or public complaints to ensure problem resolution and customer satisfaction.
Consist of advertisement, marketing merchandise. Maintaining key control and inventory for all work areas, administering policy and required testing at the time of hire. Handle responsibilities such as creating business plans, arranging financing, reviewing sales, developing marketing strategies, overseeing daily activities, and identifying business opportunities.
“Improved efficiency of document processing by 25% over the previous year”
Professional Experience
Adventist Health Care Services
Rockville, Maryland
March 2019 to Current
Quality Control Manager
Monitoring of unit expenditures
Carry out product and compliance risk assessment to develop and implement strategies for effective risk management
Conducting environmental audits to ensure the company meets environmental requirements.
Educate and train clients on operational and service procedures as well as product capabilities in due course.
Establishes work standards
Strong ability to prioritize and perform multiple projects concurrently
Encourages and mentor staff creativity and innovation
Ensures compliance with all regulatory agencies
Proactive in the achievement of the facility goals and objectives
Work to fully understand and comply with all audit, regulatory and compliance contract support, develops and administers total quality management process
Assigning and evaluating the work of subordinate staff
Resolving complex problems to ensure patient services are met
Evaluating new products, equipment, and systems in order to make recommendations for improved operations
Identifying educational or training needs; making final decisions on selections; evaluating performance, and taking disciplinary action when necessary
The employee has full administrative and professional responsibility for planning and directing the MSA's activities. Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management
Team Gov. U.S. Government Washington, DC 20001
April 2015 to March 2019
GSA Inspector
FAA 10B Federal Aviation Agency
40 hours/ Week
Serve as an Inspector with the responsibility and accountability for the inspection/quality control of all phases of custodial work for GSA. Inspecting and policing entire perimeter inside, outside of the Bostetter Bankruptcy Courthouse in Alexandria, Virginia, 20000 sq. ft, GSA Form 1181 inspection report, following a DC Services Center walk through log, (making sure all areas are within ordinance & applicable codes). Other Courthouses Inspected AV Bryant Courthouse Alexandria, structure 50000 sq. ft . Southern Maryland Courthouse Greenbelt, Maryland structure 4.50000 sq. ft, FAA/ 10B Federal Aviation Administration Agency structure 1.5 million sq ft, Mary Switzer (HHS) structure 420000 sq. ft.& Prettyman Federal Courthouse
Develops and promotes positive working relationships with customer agencies and client personnel and maintains continuous liaison with building tenants and top management officials of customer agencies and tenants at facilities managed.
Works closely with other GSA personnel, customer agency personnel and contractors in the planning, design, renovation, construction, alteration, operation, maintenance and repair of assigned buildings.
Works with tenant agencies, building occupants, contractors, appropriate GSA program experts, and other stakeholders to coordinate sustainability-related programs as applicable.
In response to particular problems, and on a recurring basis, gathers information to assess the level of customer satisfaction. Data gathering methods used include tenant satisfaction surveys, agency contact surveys, interviews with agency contacts, tenant meetings, service calls logs, and focus groups.
Attend meetings for correction deficiencies needs for improvements.
Maintain contract deliverables
Establishes and maintains communications with contractor's top management, including applicable functional managers such as production, engineering, and Quality Assurance personnel, following Osha's practices, policy and procedures at all times..
Prepares and knows work schedules, sets priorities for various work assignments .Responsible for the research and evaluation of all current and potential products used in the maintenance and upkeep of the property.
Specifically responsible for maintaining contractual agreement (SOP), established schedules while maintaining flexibility to meet emergency needs.
Initiates or suggests plans to motivate workers to achieve work goals. Responsible for the supply and upkeep of all personal tools. Responsible for reporting unusual or extraordinary circumstances regarding tenants for service calls or other issues.
Monitors labor hours and supply usage; verifies time sheets; assists in controlling labor and supply costs.
Manages and coordinates the supervisory personnel in order to facilitate departmental operations. Ensures that trash collection and removal and trash receptacles and collection areas are maintained in a clean, sanitary and timely manner.
Performs pre-award surveys in conjunction with other functional specialists.
Be responsible for building operations, maintenance, repair, alterations, historic preservation, recycling, concessions, safety, environmental concerns and security in GSA-owned and leased buildings assigned.
Develop, implement, and monitor programs related to tenant safety and comfort.
Coordinates and assesses contractors performing property management activities .
Work includes inspection, monitoring and the preparation of documents concerning technician and outside contractors according to contract specifications.
Updating the department’s emergency evacuation plan and conducting emergency evacuations in compliance with county regulations.
Melwood Horticultural Training Center (Contract)
September 2014 to March 2015
Quality Manager
Managed Programs Quality Assurance, Manage and trained staff
Management the Safety Program ensuring safe operating practices being enforced.
Prettyman Federal Courthouse/Annex Building structure 8000 sq. ft Performed inspection Judges Chambers, plaintiff, defendants rooms (deliberating), jury rooms, & holding cells assuring (courtroom cells). Under administrative directions, Budgeting
Detainee elevators (underground), provided safety and thorough for entry and exitinPolicing of
Ensuring compliance with court policies, prime contractor policies and procedures as related to the performance of the contract.
Conduct Quarterly Reviews of our performance with staff.
Recruit, training, discipline process as needed, including suspension and termination.
Contract deliverable, maintain and properly utilize authorized equipment to perform contractual duties.
Interact with customers, suppliers and third party auditors.
Maintained accurate budgeting.
SDIX Biotechnology (Contract)
May 2013 to September 2014
Quality Control Cleaning Tech
Cleanroom/Quality Control
Prepares and sterilizes components/vials for appropriate solutions
Sterilizes solutions and fills into specified containers
Clean area floors, counter tops and empty trash containers in special containers, fully equipped PPE
Performs record retention
Performs housekeeping in QC/laboratory work areas
Performs inventory management, such as for stability and retain samples
First Choice Wilmington, DE 19801
May 2009 to September 2014
Quality Manager Regional QC
Responsible for supervising, planning, organizing, contract deliverables
Evaluates inspections of machinery, equipment and supplies, and maintains custodial practices and standards of safety and sanitation.
Assigns the daily work schedules and gives instructions to all staff.
Direct contact with faculties addressing all deficiencies
Conducts new employee orientations, and on-the-job training
Coordinate, plan and assign routine work to be performed within the building and for special work projects and events., maintained maintenance responsibilities as well as troubleshooting
Coordinate all work with building activities. Make frequent rounds checking progress and quality of services being performed. Conduct quality assurance of regional buildings all sites
Revised renewal contracts to extend the terms of agreement
Thorough inspections of detailed area, provided plans for specified matters.
Manages grounds and exteriors including parking structures and lots, site utilities, landscaping and grounds, snow removal, and exterior building maintenance; assesses the effect of climate and extreme environmental conditions and evaluates the performance of grounds and exterior elements; assesses the need for alterations in grounds and exterior elements; and manage the maintenance and custodial needs of grounds and exterior elements.
Education and Training
Delaware Technical Community College
Wilmington, DE 19801
Christiana High School
New Castle, DE 19720
High School Diploma
Contract Administration Certification
Wilmington, DE
Federal Security Clearance
Washington, DC
References and Contacts
Alan Rautenberg (Supervisor)
****.**********@***.***
Gary Gross (Coordinator Director)
****.*****@***.***
Computer Fluencies and Skills
MS Word
MS PowerPoint
Windows 7/XP
MS Excel
Strong communication skills
Detailed-oriented
Self-starter
Focused
Innovative thinker
OSHA/ Certification
Contact this candidate