Data Entry Customer Service
Resume:
Profile
CSR with a year experience working in a call center. I have over 20 years of
experiences working in service, insurance claims, customer service, interpreting, and terminology. Answering inbound and outbound calls mainly in insurance healthcare. Learning information and computer skills to provide the best solution and experience to every customer.
Dominion Outsourcing 04/2024 - current
CSR working on transfers with healthcare medical insurance. Make outbound calls, go with scripts and make the transfers.
Maximus 10/2023 - 04/2024
CSR temp learning and helping with enrollment, answering questions and data entry.
Language Line Solutions 4/2016 - 4/2018
Mandarin Medical Interpreter translating from English to Chinese and hoping to find a solution for the patient to provider relationship. Uber 5/2020 - 5/2022
Rider Share services to help riders get from point A to point B, and food delivery. I provided excellent service, and also showed good skills in driving and learning directions. At the same time, not forgetting to check for customer feedback, and providing amenities.
Jiang’s 1998-2014
Family restaurant provided food service to customers. Super nice to work with family, and it was good to see familiar faces.
Mondial Assistance 4/2008-2010
Claims coordinator, processed medical claims, data entry, translations. Education
Virginia Commonwealth University, BS graduate, 2003-2007 John Tyler Community College, Associate degree, 2000-2002
******.*****@*****.***
720 Sturgis Dr
N Chesterfield VA 23236
NICHYI JIANG
Skills
Reading, writing, speaking, listening, typing, in English and Chinese. Experiences in Microsoft systems, and Apple systems. Healthcare insurance, customer service, interpreting, food service, basic computer skills. References
Jenny Jones, Co-worker and friend 804-***-****
Cici Fang, Co-worker and friend 804-***-****
Mi Lee, Auntie and friend 804-***-****
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