Customer Service Client Relations
Resume:
Glenn Bakst
St.Augustine, Florida. 32080
Summary of Qualifications
An ambitious, results oriented individual with more than twenty-seven years of successful sales experience. Demonstrated ability to design effective marketing strategies, penetrate new markets and improve customer relations. A quick learner with strong leadership, interpersonal and negotiation abilities. Can manage time productively, adapt easily to new environments and work well under pressure. Outstanding track record of increasing sales in highly competitive markets.
Professional Experience
Worldwide Automotive, Inc., Morganville, NJ 1991 - Present
President/Owner
• Responsible for the management, development and profitability of an automotive import/export firm; manage and develop accounts throughout Australia, New Zealand, Europe and South Africa.
• Conduct comprehensive analysis to identify sales opportunities and develop targeted marketing strategies; prospect new clients, convert competitor accounts and maintain existing base.
• Maintain an exceptionally high closing ratio by recognizing customer needs and developing value-added solutions; implement follow-up procedures to increase sales, generate referrals and ensure customer satisfaction.
• Successfully developed company from a start-up operation to a highly profitable business through effective networking, strong negotiation skills and the development of long-term client relationships.
• Implemented a new profit center resulting in a significant increase in sales volume and market share; researched and contracted international manufacturers to design customized products for Fortune 500 clients.
Moss Dynamic Engines International, Easton, PA 1989 - 1991
Territory Manager
• Hired to start-up and develop a private label division for an international automotive parts distributor.
• Established trust and maintained strong customer relations by accurately identifying customer needs and recommending appropriate products.
• Generated new business through cold calling techniques and the development of a referral network.
John Wood BMW, Hamilton Square, NJ 1986 - 1989
Sales Manager
• Responsible for the management and coordination of a leading automotive dealership.
• Supervised, trained and motivated six employees to ensure sales objectives were achieved.
• Successfully increased dealership ranking from #64 to #7 in two months through strong closing skills, hands-on management and the establishment of a team environment.
Quaker State Oil Refining Corp., Whippany, NJ 1985 - 1986
Territory Manager
• Coordinated and performed sales and customer service functions for a worldwide oil manufacturer.
• Introduced and marketed product lines to dealerships and service centers throughout New Jersey
• Consistently exceeded sales objectives; achieved number one ranking for outstanding equipment sales.
• Successfully captured clients from competing organizations and generated significant repeat and referral business.
Education
Monmouth College, West Long Branch, NJ. Bachelor’s Degree (BS) Bachelor of Science in Business Administration. Marketing Concepts, Marketing Strategy, Biology, Science, Mathematics, Business Policy, Business Law and Public Speaking.
Minor in French.
Extensive Biology Curriculum.
Glenn Bakst
507 Turnberry Lane
St. Augustine, Florida 32080
732-***-**** (cell)
To Whom it may concern;
As you will see from my resume I am currently the President of Worldwide Automotive, Inc., an export management company, for the past 34 years. I am willing and eager to take on new challenges. I am seeking a new long-term endeavor. I feel that with my experience, knowledge and determination I can prove to be an extremely valuable asset to your company, especially since you are engaged in the international market place. The enclosed resume will provide you with information concerning my abilities, employment history and educational background.
With more than twenty-three years of successful sales and management experience and strong interpersonal abilities I am confident of continued success in the automotive marketplace. Throughout my career, I have gained extensive knowledge in the areas of networking, account management, personnel development and customer service. In addition, I developed a positive track record of increasing sales and profitability while improving client relations in highly competitive industries.
I am now interested in obtaining a position that will effectively utilize my extensive experience and provide opportunities for personal and professional growth. I am dedicated, conscientious and enjoy the challenge and responsibility of a demanding position.
Although my resume presents my qualifications, I appreciated having the opportunity to discuss with you the possibilities when we spoke in person and would welcome the chance to discuss it even further, in Indiana if you so desire, on how my skills, experience and professionalism can best assist your organization.
Thank you for your time and consideration.
Sincerely,
Glenn Bakst
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