Customer Service Mental Health
Resume:
Nashaina Edwards
Customer Service Adult/children mental health
Tacoma, WA 98409
*************@*****.***
Professional Summary
Comprehensive life resources, I absolutely loved my job. Helping individuals with a past I'm drug abuse, domestic violence and A host of other peer support needs. Understanding empathetic and extremely up to dare with scheduling tools such as intake q, Avatar, and most recently Welligent. All around team player. Background in management, training, In home care, Restaurant/Customer service lead. Impressionable, multitasking Ace. When you give 110 percent to any and every position you hold standing out and becoming someone who is chosen to lead by your peers becomes second nature. Come Ready and stay ready.
Authorized to work in the US for any employer
Work Experience
Counselor/Customer service representative
Comprehensive Life Resources-Tacoma, WA
July 2024 to April 2025
NPI# holder active since August '24
Intake registration specialist
Answers phones
Scheduled clients using software such as intake Q, Avatar, &Welligent Questionnaire for PQ9 & Gains provided
Peer counseling
Housekeeper
Emerald Queen Hotel & Casinos-Tacoma, WA
April 2023 to April 2024
Clean rooms that include
Bathrooms
Making beds
Windows
Floors
Speciality in wood care
Parts Assembler
Tool Gauge & Machine Works-Tacoma, WA
February 2018 to October 2018
Pack, glue, screw, tape small or large parts together to fulfill the customer orders. Also a part marker. Cash Teller
Dunbar Armored-Auburn, WA
March 2014 to October 2015
Responsibilities: Counting money in a large cash vault which went into atms, smaller Bank branches, and retail stores. Responsibilities also included counting money from bus boxes, larger stores, and refilling atm machines from all over the Seattle /Tacoma area. Accomplishments
I always make a great impact on my Co workers, leadership skills stand out naturally, Impressionable, I'm also a fast learner which always put me ahead of the game. Always open to constructive criticism with a student mentality.
Skills Used
Paying close attention to detail, computer skills. Microsoft word and a money counting. Shift Manager
McDonald's Corporate-Tacoma, WA
April 2003 to October 2015
Managing a crew of 4-15 at any given time, cooking, cleaning, managing a schedule for set crew, training, coaching, customer service Ace, deposit counts, till counts, opening, closing stores at any given time. In Home Caregiver
Life Force Services-Tacoma, WA
March 2015 to August 2015
Responsibilities
cooking,cleaning, dusting, maintenance in small areas of residence homes. Taking residence on bike rides,walks, one on one activities and interaction with clients. Accomplishments
Received multiple certificates for showing empathy and leadership skills on numerous occasions. In the process of becoming a shift lead.
Skills Used
People skills,answering phones, cooking,cleaning,passing medication,keeping clients comfortable and content.
Customer Service Representative
Xerox Business Services, LLC-Fife, WA
April 2014 to March 2015
Responsibilities
To Assist customers with any questions or concerns regarding the service provided by Verizon. Accomplishments
Multitasking, using a two monitor setup and phone headset, customer service, 65wpm keyboarding, Skills Used
I have great customer service
Personable
I am always respectful to the customers. And treat everyone with respect Empathic to all customer concerns
Shift Manager
McDonald's Corporate-Tacoma, WA
April 2003 to October 2013
Responsibilities
I was to manage up to 15 people at a time during an 8hr shift. Cook,clean,count money for deposits Accomplishments
I think by giving my customers the best customer service was the best manager. I made sure all food was hot fresh,fast and friendly. I always have my customers an A+ smile. I was always happy while working. Giving an angry customer a free pie for their trouble also made my job that much better Skills Used
Great customer service,answering phones,cooking,cleaning,taking orders,multi tasking, counting money,preparing deposits, and some computer management skills. Education
High school diploma
Wilson High School-Tacoma, WA
September 2003 to June 2007
Skills
• Vital Signs
• Computer skills
• Phone etiquette
• Front Desk
• First aid
• Patient Care
• Dementia care
• Documentation review
• Restaurant Experience
• Home Care
• Assisted living
• Direct support
• Customer service
• English
• Data entry
• Shift Management
• Medication Administration
• Meal Preparation
• Caregiving
• Senior care
• Time management
• Computer Skills
• Medical terminology
• Organizational skills
• Food Preparation
• Cooking
Certifications and Licenses
Food Handler Certification
First Aid Certification
CPR Certification
April 2022 to April 2024
Renewal is not a problem
Certified Medical Assistant
Additional Information
NAR
Serve Safe
Good handlers
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