Administrative Assistant Customer Service

Laken Walker "*

Administration assistant

**** ***** ******* ******, ************, United States, 19132 / 267-***-**** / lwalker?***@*****.***

Professional summary Administrative Assistant with over 5 years of experience enhancing operational

efficiency and team collaboration in a healthcare setting. Demonstrates strong

leadership and data analysis skills, having improved executive efficiency by 40%

and streamlined patient intake processes. Committed to optimizing communication

and patient satisfaction, while supporting financial operations to achieve

significant cost savings

Employment history

2020 - PRESENT Direct Care Worker, Frans Home Care

PHILADELPHIA

© Utilize strong communication skills to build trust and rapport with clients and families.

* Address client needs promptly, ensuring a safe and supportive environment

* Collaborate with healthcare teams, contributing to comprehensive care strategies

* Provided compassionate assistance to clients, fostering a trusting environment that

enhanced their emotional well-being

© Implemented personalized care plans, resulting in improved daily living activities and

enhanced client independence

FEB 2015 - SEP 2019 Administrative Assistant, Hahnemann Hospital

PHILADELPHIA 7 + +

* Managed schedules and communications for executives, improving efficiency by 40%

© Supported financial operations, leading to significant cost

© Streamlined patient intake processes, enhancing operational efficiency and reducing wait

times for appointments.

* Maintained accurate patient records and managed data entry, ensuring compliance with

healthcare regulations and improving data retrieval

© Coordinated with medical staff to schedule appointments, fostering effective communication

and optimizing patient flow.

JAN 2012 - JAN 2015 Customer service representative, Corporate Call Center

BLUE BELL PA

* Provided exceptional customer service by addressing inquiries and resolving issues,

fostering a positive experience that enhanced client retention

Streamlined call handling processes, leading to faster response times and noticeable

improvements in customer satisfaction ratings.

* Worked closely with team members to identify common customer concerns, implementing

solutions that reduced call escalations significantly

Skills Team Leadership (Expert) Data Analysis (Experienced)

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Microsoft excel (Expert) Microsoft Word (Expert)

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Sales force (Expert) Appointment scheduling (Experienced)

Education

SEP 2001 - JUN 2005 Diploma, William Penn High School

PHILADELPHIA PA

SEP 2006 - JUN 2007 Certified Medical administrative assistant, Lincoln Technical Institute

PHILADELPHIA

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