Customer Service Administrative Assistant
Resume:
CONTACT ME
EDUCATION
www.reallygreatsite.com
https://www.linkedin.com/in/ziyand
a-thabatha-86558b172/?
originalSubdomain=za
*****************@*****.***
University of South Africa
Damelin Business School
HC: IN ARCHIVES AND RECORDS
MANAGEMENT
CERTIFICATE IN BUSINESS
MANAGEMENT AND COMPUTER
SKILLS
2020
2006
SKILLS
Customer Service
Financial/Account
Management
Sales
Business Management &
Excellent commination
Administration & Record
Management
WORK EXPERIENCE
REFERENCES
Ziyanda
T h a b a t h a
P r o j e c t A d m i n i s t r a t o r
July 2022- Present
Compsol l Gqeberha (PE)
Project Team Administrative Assistant
March 2021 - October 2021
Old Mutual l East London
Financial Advisor
Telemarketing, continuous prospecting of potential clients, handling client objections and all prospective uncertainties, cold calling.
July 2011 to June 2020
IQ Academy l East London
Customer Service Consultant
Responsible for the procurement of new business. Highlights advantages or benefits of products or Services to individuals and the organization.
Adjusts sales technique depending on the nature of the prospect or customer. Determine customers’ needs and interests. Persuades customers to purchase products or services That are intangible
(e.g. information services or consulting services). Suggests next logical step in the sales cycle (e.g. sales demonstration, presentation to decision-makers). Expand sales of products and services with existing customers. Works mainly on own leads.
July 2009 –June 2011
IQ Academy l East London
Telesales Agent
Attending to queries, pertaining to refunds, cancellation requests& account information Ensuring direct deposits are receipted
Assisting with reception/ switch board
Attending to clients and suppliers
Recording of messages accurately
Assisting with couriers on send and receiving parcels Ensuring business policies and procedures are adhered to all times
·Follow up on queries
·Clarifying the customers complaints, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
·Assisting clients via email, telephonically and face to face mar
·Recording, Filling and capturing of client information
·Copping, typing, faxing, scanning and printing documents as requested To undertake such other duties as the management shall deem appropriate for the level of responsibility involved 2.Claudine Barnes
Call Centre Supervisor (IQ Academy)
1. Renne Groom
Call Centre Manager (IQ Academy)
Senior Certificate (Matric)
Zanamafa High School
2002
073-***-**** 087******* / 072*******
3. Wesley O’Hagan
Client Service Supervisor (IQ Academy)
Preparing of Weekly Batches for Purchasing/Administration by Account Administrators Ensure that the patient demographics and images for weekly batches are accurately captured/uploaded onto the relevant internal system.
Ensuring accurate documentation of processes, with high quality administrative support to the office Record Management. Ensure that the preparation of each batches & incoming correspondence is timeously completed within the given deadlines.
Updating the internal system with the correct Patient Demographics. Ensuring that all images are correctly assessed and annotated (this includes any metadata to be captured) onto the internal system.
Completing the relevant system actions to adjudicate (i.e. approve or query) an IOD claim for purchase/administration by CompSol.
Follow up and Control of outstanding IOD claim queries: Follow up on the outstanding queries for information or documentation which resulted from IOD claims adjudicated during the weekly batches.
Follow up includes telephonic and electronic mail interactions with the relevant employer or non-CompSol medical provider.
IOD claim queries should be followed up at least once per month with either the employer or non-CompSol medical provider.
Educate and assist the employer regarding the current online processes set by the Compensation Fund including user registration process as well as the claim registration process. Operational projects:
Complete any special projects on instruction from Supervisor and/or Management Computer and Systems
Analytical & Project
Support
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