Office Manager Customer Service

Amy Burns

Looking to Grow

Charleston, IL *****

******************@*****.***

+1-217-***-****

Professional Summary

Diligent office manager with 3+ years of experience in administrative roles, specializing in office management and customer service. Proven track record in scheduling, billing, and collections, ensuring efficient operations. Strong skills in bookkeeping and inventory control, complemented by a background in retail management. Currently pursuing a Bachelor's degree in Business Administration to further enhance expertise in organizational efficiency.

Authorized to work in the US for any employer

Work Experience

Store Manager

Location - Casey's General Store-Charleston, IL

February 2023 to December 2024

Handling books on a daily basis, logging in gas received receipt, lottery tickets, production planners, cigarette count. Counting and loading the safe on a daily basis. Daily store walks to make sure the store is presentable and that the store is running a successful pace. Inventory ordering. Covering shifts when other employees call out sick. Preparing food. Running the front register. Assisting customers. Office Manager

Brown PowerCleaning-Park Hills, MO

July 2021 to August 2022

• Scheduled Appts

• Collect Payments

• Billed Statements

• Scheduled Routes

• Filled out Bank Deposits

• Advertising

Office Manager

Belleville Termite and Pest Control-Belleville, IL November 2019 to July 2021

• Set Appts

• Sent out statement

• Collected Payments

• Handled Collections

• Made daily route schedule

Education

Bachelor's degree in Business Administration

Purdue Global - Lafayette, IN

October 2022 to Present

Associate's degree in Business Administration

Southwestern Illinois College - Belleville, IL

May 2008 to June 2010

Skills

• Pest Control

• Bookkeeping

• Accounts Receivable

• General Ledger Accounting

• Cash register (2 years)

• Human Resources

• Typing

• Customer service

• Inventory control (2 years)

• Management

• Office Management

• Order entry (2 years)

• Administrative Experience

• Microsoft Outlook

• Phone etiquette (10+ years)

• Store Management Experience

• Merchandising

• Journal Entries

• Accounts Payable

• Account Reconciliation

• Shift management (2 years)

• Office Administration

• Accounting

• Assistant Manager Experience

• Office management

• Retail Sales

Certifications and Licenses

Driver's License

Food Handler Certification

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