Administrative Assistant, Communications Coordinator, Recruiter

Monique N. Harris

Duluth, GA 678-***-**** ***************@*****.*** LinkedIn

PROFESSIONAL SUMMARY

Proactive, dedicated, and strategic professional adept at optimizing business operations, coordinating calendars, and driving process improvements. Collaborative and dynamic leader with a proven track record of overseeing projects from conception to completion, adhering to policies and procedures, and facilitating the execution of elevated organizational objectives while maintaining customer success.

EDUCATION

Clayton State University Bachelor of Science: Health Care Management, Morrow, GA

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Suite, Adobe, WordPress, Asana, Canva, Social Media (Instagram, TikTok, Twitter, Facebook), AI

AREAS OF EXPERTISE

Administrative Support Strategic Planning Calendar Management Training & Development Human Resource Management Business Operations Analytical Skills Customer Service Problem Solving Project Management Communications Customer Service Data Entry Computer Skills Critical Thinking Employee & Stakeholder Relations Confidentiality Process Improvement Customer Success & Experience

EMPLOYMENT HISTORY

Communications Coordinator Media Girls Network Atlanta, GA March 2024- Present

Point of contact for all new members, answering any questions and concerns members may have

Coordinate monthly meetings and events

Executive Assistant to the CEO

Recruiting new members

Liaison between members and the CEO

Maintaining Financial Records

Managing Calendar

Maintaining engagement within the organization

Managing and reporting data

Develop and curate engaging content for our social media platform

Patient Services Coordinator PT Solutions Milton, GA August 2023- February 2024

Interact and build relationships with patients, insurance providers, and medical professionals to create streamlined scheduling and financial workflows.

Reconcile patient payments and units billed while following HIPAA guidelines

Follow appropriate processes for Insurance Verification and/or benefits management

Coordinated patient appointments and scheduling

Provided information and answered questions about treatment, procedures and insurance

Entertainment Journalist The Jasmine Brand Remote March 2020 – August 2023

Spearheaded coverage of the latest stories in celebrity entertainment, fashion, music, and sports; Produces 300–600-word articles using the WordPress system, ensuring high-quality content

Cultivated open communication with the editorial team, developing a collaborative work environment; Remains abreast of social media trends and relevant topics to optimize content engagement

Delivered 5+ compelling stories per shift, meeting strict deadlines for timely publication; Researches and validates news/reports to maintain credibility

Continuously improved performance through the implementation of feedback from the editorial team

Stayed up to date on social media trends

Created engaging content

Administrative Assistant Summit Counseling Center Johns Creek, GA May 2018 – November 2021

Coordinated daily administrative operations for the Front Office Manager, Clinicians, and the Leadership Team to optimize office efficiency; Demonstrated ability to monitor sensitive information with strict confidentiality protocols

Executed meticulous calendar management and time planning strategies for Clinicians ensuring daily and weekly schedules align with the priorities and commitments; Exemplified time management skills to optimize productivity

Efficiently collected patient balances and accurately recorded payments

Responded to intake calls for new/prospective clients, adeptly explaining center services, procedures, and policies

Patient Communications Specialist Avery Partners Atlanta, GA September 2017 – May 2018

Oversaw patient check-in and check-out processes; Efficiently managed office appointments, optimizing scheduling and ensuring proper coordination

Conducted insurance verification to streamline billing and reimbursement procedures; Proficiently executed patient balances and co-payments, ensuring timely financial transactions

Acquired required consent forms and handled confidential documentation with the utmost discretion and compliance

Demonstrated professionalism while answering phone calls, delivering comprehensive information, and promptly transferring calls to relevant departments

Medical Receptionist ENT of Georgia Alpharetta, GA August 2015 – June 2017

Served as a liaison with patients to verify insurance benefits, secure necessary consents, and coordinate referrals through communication with patients and PCPs; Addressed patient inquiries and concerns, creating a positive patient experience

Facilitated effective communication with the Doctor, Office Manager, and Staff, guiding the resolution of patient-related issues; Proficiently utilized the Centricity EMR System to maintain accurate medical records

Streamlined the checked-in/out process, greeting patients with a friendly demeanor

Implemented a daily appointment scheduling system and ensured confirmation calls were conducted promptly

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