Resume attached. I am interested in any position I may qualify for.
Resume:
Billy Hughey
Lawton, OK *****
***************@*****.***
Professional Summary
As your employee, I will provide an exceptional level of professionalism, dedication, and efficiency. Having the ability of being a strong planner and problem solver, I am able to adapt quickly to change while still maintaining the highest level of service at all times. I am able to work quickly and efficiently toward exceeding goals and expectations in any work environment, at all times striving to boost morale and diversity both within the workplace and throughout your client base. I am a friendly, supportive, and reliable employee. Using my professional background in retail management, administrative, accounting, telecommunications, call center operations, marketing, data entry and payroll, coupled with my real estate management and marketing experience, I look forward to being able to contribute to the growth of your company. Work Experience
Library Clerk
The GEO Group, Inc.-Lawton, OK
November 2022 to February 2024
• Organizes and coordinates the activities of a library program in a state correctional facility.
• Develops procedures for the operation of the library program at a state correctional facility.
• Manages the library collection through selection, maintenance, development, and evaluation of library materials to meet the needs and interests of inmate patrons.
• Purchases new books and periodicals and participates in the budgeting process by preparing library requests and justifications for expenditures from the Inmate General Welfare Fund.
• Maintains law library collection and reentry materials in compliance with departmental policies and procedures.
• Interviews, hires, trains, dismisses, and evaluates the performance of inmate workers.
• Assists in representing the institution in proceedings challenging the legality and adequacy of the library program.
• Oversees Inmate Legal Reference Aides providing law library services to the inmate population, which includes accessing legal statutes and cases, identifying and locating legal forms which aid inmates in approaching the courts, and providing the processes and addresses for filing forms with the appropriate courts.
• Monitors the legal law library to ensure inmate patrons are performing appropriate legal work and working within department policies.
• Instructs inmate workers and patrons on the use of library computers.
• Schedules salaried and inmate staff to ensure adequate coverage of the library during hours of operation.
• Visits various inmate housing units to deliver and inventory library materials.
• Performs the full range of supervisory duties.
• Employees in this job may participate in subordinates’ work consistent with operational or organizational requirements.
• Performs related work as required.
General Clerk III
Serco-Lawton, OK
October 2018 to September 2022
• Verify statistical reports for accuracy and completeness; compiling information; and handling and adjusting complaints.
• Direct lower-level clerks to find guidance.
• Use a thorough knowledge of an office's work and routine to: • Choose among widely varying methods and procedures to process complex transactions;
• Select or devise steps necessary to complete assignments
• Post information to agency records and modify forms or records.
• Provide telephone support.
• Record and input information to internal database records.
• Conduct outbound telephone calls.
• Receive inbound telephone calls.
• Perform data entry and retrieval and perform arithmetical computations.
• Receive coaching/feedback and implement/take action to make changes as appropriate.
• Participate in internal training through company Learning Management System and passing certification tests.
• Adhere to service compliance requirements by completing training modules and passing annual re- certifications.
• Maintain required production and quality standards as outlined by contract.
• Recognize & assess issues associated to the task following work instructions as outlined by the line of business and escalates when necessary.
• Effectively work in a team environment.
• Demonstrate flexibility and ability to adapt to change.
• Additional duties as assigned.
Real Estate Broker Assistant / Contract Coordinator / Office Administrator Keller Williams Realty - Atlanta Partners-Atlanta, GA August 2015 to December 2017
My Primary were to oversee and complete the "Contract to closing process" for each property placed under contract. My duties included completing and submitting a high number of offers each day, either via GAR form or privately drafted real estate sales contract, and following up on each offer. For each offer accepted I was responsible for making sure all deadlines were met (Due diligence; earnest money being sent out, etc.) and that the closing process was smooth and successful from "Contract to close". I ensured that all contracts, addenda, and files were complete and in compliance. I served as the primary point of contact between Broker, Buyers agents, closing attorneys, title agencies, auction companies, etc. Many times there were "A-B" - "B-C" contracts which involved double closings. Assistant Store Manager
Value Village Thrift Stores-Atlanta, GA
December 2012 to December 2015
As assistant store manager my responsibilities included but were not limited to the following: Management of a staff of 30+ individuals, inventory control, customer service, cash management, public relations, customer retention, purchasing and receiving, visual merchandising, human resources, payroll, hiring, the discipline and termination of employees, accounting, deposits, management of an assembly like production crew, new furniture and mattress sales, loss prevention, store security, loading and unloading of donation route trucks, general housekeeping, along with a number or other things not listed that come along with managing of daily operation of a fast paced retail environment while, while at all times abiding by and enforcing company policies and procedures. Education
Some college in Business Management
Southern Crescent Technical College - Thomaston, GA Skills
• Accounting
• Customer service
• Sales
• Project Management
• Account Management
• Store Management Experience
• Event Planning
• Financial Report Writing
• Budgeting
• Office Management
• Library Services
• Human Resources
• Telecommunication
• Help Desk
• Presentation Skills
• Microsoft Outlook
• Interviewing
• Cataloging
• Management
• Merchandising
• Profit & Loss
• Retail Management
• Quality Assurance
• Payroll
• Administrative Experience
• Employee Orientation
Certifications and Licenses
Driver's License
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