Customer Service Data Entry
Resume:
Brittany Lane
***************@*****.***
Port Charlotte, FL
Professional Summary
Dedicated and detail-oriented professional with a background in business operations, client relations,
and customer service. Seeking a full-time position with comprehensive benefits and room for growth.
Known for exceptional organizational skills, strong work ethic, and the ability to adapt quickly to new
challenges. Experienced in administrative support, document management, and client communication,
with a proven record of accomplishment of reliability and professionalism.
Work Experience
OSS/Payroll
Jansen & Sons-Venice, FL
October 2023 to Present
• Managed coding and data entry for accurate record-keeping.
• Processed payroll, ensuring timely and accurate employee compensation.
• Coordinated staff scheduling to optimize workflow and resource allocation.
• Oversaw dispatch operations, efficiently assigning tasks to field personnel.
• Collected and processed payments, maintaining accurate financial records
Digital Court Reporter/ Business Advisor
Rhino Reporting
March 2022 to Present
• Administer oaths and facilitate legal proceedings (remotely and in person) on our proprietary platform
• Interact with clients, providing excellent customer service as well as assistance with technology issues
• Digitally record and report legal proceedings
• Maintain equipment in good working order
• Successfully play back or read back requested testimony
• Prepare audio files, exhibits and other documentation for transcription
• Research, transcribe, and scope digitally recorded audio in compliance with applicable standards.
Office Manager
Better Built Fencing-Ocala, FL
April 2020 to April 2022
• Developed and executed marketing strategies to increase customer acquisition and brand awareness.
• Managed payroll processing to ensure accurate and timely employee compensation.
• Performed fence installation and repair, delivering high-quality craftsmanship and customer
satisfaction.
CSR - Customer Service Representative
Regency Insurance Group-Ocala, FL
April 2019 to June 2020
• Managed client policies, including processing renewals and policy changes.
• Conducted follow-up calls to maintain strong client relationships and ensure satisfaction.
• Organized and maintained client files for accurate record-keeping.
• Processed payments efficiently, providing prompt and professional service.
Sales
GREAT FLORIDA INSURANCE-Bradenton, FL
November 2018 to March 2019
• Managed client policies, including servicing, renewals, and policy changes to ensure comprehensive
coverage.
• Conducted proactive follow-up calls to strengthen client relationships and support retention.
• Quoted and re-quoted property and casualty lines, effectively closing new business and maximizing
client satisfaction.
• Oversaw client file management for accurate and up-to-date records.
• Processed payments efficiently while providing exceptional customer service.
• Developed and executed marketing strategies to drive growth and brand awareness.
CSR/SALES
A&M Insurance Agency
February 2017 to November 2018
• Managed client policies, including servicing, renewals, and policy adjustments to meet changing needs.
• Conducted follow-up calls to strengthen client relationships and ensure ongoing satisfaction.
• Quoted and re-quoted property and casualty lines to secure new business and optimize coverage
options.
• Maintained accurate client files for seamless policy management.
• Processed payments efficiently, providing exceptional customer service and support.
Customer Service Rep
Great Florida Insurance
April 2016 to February 2017
• Managed client policies, including servicing, renewals, and policy changes to ensure optimal coverage
and client satisfaction.
• Conducted follow-up calls to strengthen client relationships and support retention.
• Kept client files for seamless policy management and customer support.
• Processed payments efficiently while delivering exceptional customer service.
• Provided backup support to the sales department, contributing to overall team success and revenue
growth.
Contact this candidate