Customer Success Solutions Architect

Hugh Walters Jr.

****.*******.**@*****.*** 443-***-**** Orlando, FL

SUMMARY

•Seasoned professional with 11 years of diverse experiences, including system implementation and stakeholder engagement.

•Proven leadership skills as an IT Lead in with various agencies.

•Adept in no-code SaaS solutions and customer success strategies.

•Skilled in IT recruiting, training, and fostering team collaboration for successful project delivery implementation.

SKILLS / COMPETENCIES

Dreamweaver 365 Developer

Adobe Acrobat Pro Closed-circuit Television

Edit Plus CompTIA Security+

Fireworks Dynamics 365

Java Script Project Management

Visio Mac OS

Solutions Architect Device Mnanger NX Lite

Quality Management Software HyperText Markup Language

Structured Query Language Extensible Markup Language

Dynamic CRM v. 2013/2015 Network Security & Infrastructure

Relational Database Management Web Design & Maintenance

Transmission Control Protocol / Internet Protocol Retrieval & Communication

WORK EXPERIENCE

Lowe’s Corporate

Market Delivery Associate (contract) July 2023 - Present

• Manage inventory cycle count audits, ensuring accurate adjustments for product stock reconciliation

• Process and disposition products, including damaged, discontinued, and defective items

• Maintain strong vendor relationships through collaboration and product facilitation

Hilton Grand Vacation

Sr. Program Analyst/ CMM (contract) Jan 2022 - Dec 2022

• Oversee offers performance, employing analytical skills to deliver insightful reporting

• Translate business needs into technical requirements for Interaction Scripter applications to ensure alignment with project objectives

• Facilitate the development, implementation, and monitoring of measurement frameworks, capturing the impact of marketing initiatives on customer engagement and business performance

RobertHalf Accountemps

Tetra Tech - Quality Assurance Analyst (contract) Apr 2021 - Dec 2021

• Assess compliance with laws, regulations, and standards through research and industry knowledge

• Identify and address issues by monitoring and reviewing information from various materials, events, and environments

• Resolve complex problems by analyzing information and evaluating known risks to select the most effective solution

KForce

Titan Technologies - Call Center Agent (contract) Feb 2021 - Mar 2021

• Resolve customer inquiries and complaints utilizing direct communication methods and escalating complex issues when needed

• Conduct comprehensive research analysis to aid in the identification and resolution of customer complaints

• Identify trends and provide ad hoc reports to the management team for strategic decision-making

Randstad Technologies

Philips Respironics - Sys Imp Specialist (contract) Feb 2020 - Aug 2020

• Manage and execute technical and operational facets of Sleep and Respiratory Care software, enhancing efficiency and compliance

• Monitor project status, adjust schedules, and generate reports while resolving issues to meet productivity, quality, and timeline objectives

• Optimize organizational processes by conducting research and data collection, developing workflow and technology recommendations, and conducting pre-live training for stakeholders

Capital Staffing Solutions, Inc.

(Flagler Hospital) IT Site Manager (contract) Jul 2019 - Nov 2019

• Provide comprehensive technical support to staff, including the installation and configuration of system hardware and software

• Conduct daily operational and systems support, confirming the functionality of hardware and software components and addressing bandwidth, hardware, and software issues both in person and remotely

• Deliver effective consultancy services, leveraging knowledge of Microsoft Dynamics CRM/365 products to facilitate successful implementation and problem resolution

TechaDox

Tier 1 Technical Support (contract) Mar 2019 - Sep 2019

• Facilitate the optimal functionality of various electronics equipment and systems through effective modification, maintenance, and repair

• Coduct comprehensive diagnostics, testing, and analysis of electronic components and assemblies using specialized and standard test equipment

• Facilitate training to end users on multiple versions of Dynamics to enhance user competence and increase system utilization

U.S. Security Associates

Maritime Security Operations Center Officer (contract) Jun 2018 - Nov 2018

• Oversee and manage JaxPort CCTV communications, playing a pivotal role in operation control and premises security

• Authenticate and maintain vital security documentation such as system security plans, risk assessments, contingency plans, and privacy impact assessments

• Assess tactical situations, providing insightful recommendations for computer system operations

Allied Universal

S/O for Broward County Aviation Department (contract) Jan 2017 - Oct 2017

• Maintain an accurate employee database to International Orginazational Standarization and Good Manufacturing Practice

• Conduct forensic data research to support HR investigations, legal inquiries, and digital review of compromised systems

• Participate in emergency evacuation procedures complying with federal law, and respond to security incidents, coordinating with emergency services as needed

Independent Contractor

(Temporary Assignments) Mar 2013 - Dec 2016

• Troubleshoot and rectify technical mapping discrepancies to enhance business operations across various startups by integrating Microsoft applications and Cisco programs for improved marketing platforms

• Practice judicious discretion in disseminating information to internal and external stakeholders, ensuring data security and confidentiality

• Enhance industry expertise through continuous learning and participation in professional development opportunities

Management Consulting Inc. (Contractor for Department of Defense)

Exec Office Mngr to the Deputy Under Secretary of Defense Jul 2009 - May 2011

• Manage cross-functional project communications, ensuring successful integrations by coordinating with trading partners and internal teams for integration service projects

• Collaborate with IT specialists to implement electronic document processing, retrieval, and distribution systems, enhancing operational efficiency

• Assist in the development and implementation of 'Turbo Tap' (a web program designed to facilitate the transition of veterans into civilian life)

EDUCATION

LEADERQUEST CompTIA Security+ / Certificate

Jacksonville, FL 2018

American InterContinental University Business Management Weston, FL 2004

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