Customer Service Data Entry
Resume:
Denver, Colorado *****
*******.******@*****.***
Madi Wood
Professional summary
Dedicated retail and pet care professional with over 3 years of experience in customer service and team management. Proficient in retail operations and dog CPR, fostering positive environments for both customers and pets. Demonstrates strong leadership and collaborative skills, enhancing team morale and customer satisfaction.
EXPERIENCE
Whole Foods Market, Denver CO — Cashier Team Member April 2025 - PRESENT
● Provided friendly and efficient customer service, fostering a welcoming environment that enhanced shopper satisfaction.
● Processed transactions quickly and accurately, contributing to a seamless checkout experience and minimizing wait times.
● Cultivated a positive team atmosphere, enhancing collaboration and boosting morale among staff.
● Educated customers on promotions and product features, driving sales and strengthening customer loyalty.
● Cultivated strong relationships with customers, providing personalized recommendations and enhancing their shopping experience. Dogdrop, Denver CO — Lead Droperator
June 2024 - April 2025
● Part of a caretaker team for multiple dogs at a time, monitoring and managing dog parks efficiently and effectively.
● Take part in caring for the dogs - CPR trained, scheduled feedings, water breaks, monitor quiet break time, potty breaks.
● Manage the front desk area by checking in/out clients, sending update texts to pet parents and management, help pet parents sign up and update monthly memberships.
● Clean and maintain cleanliness for the facility - disinfect, mop, wash/dry laundry, clean dishes, etc.
● Provided attentive care for dogs, ensuring their safety and comfort while fostering a nurturing environment to promote emotional well-being. City Bark Lodo, Denver CO — Pet Host Lead
March 2023 - August 2023
● Checking out customers while making sure their dogs' stay was exactly what they asked for as well as selling retail products to customers.
● Staying in touch and working together with coworkers to make sure the day goes by smoothly; delegating tasks and completing tasks delegated to me.
● Opening and closing of the entire store, taking dogs out for morning walks and walks before closing for the night; making sure things are organized and ready for the openers the next day.
● Fostered a welcoming environment for pets and clients, enhancing customer loyalty and ensuring a positive experience for all visitors.
● Orchestrated daily operations, ensuring a smooth workflow that elevated customer satisfaction and fostered a positive environment for pets EDUCATION
Bethel High School — High School Diploma
August 2019 - May 2022 Shawnee, OK
Skills
● Customer Service
● Retail
● Pet Care
● Dog CPR
● Attention to Detail
● Problem Solving
● Time Management
● Adaptability
● Team Management
● Communication
● Critical Thinking
● Fast Learner
● Flexible
● Ambitious
References
Taylor Newcomb — Former Assistant Manager at Dogdrop
Adi Baker — Former General Manager at Hot Topic
Viet Nguyen — Former Group Leader at The Center on Colfax *******@*************.***
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