Customer Service Billing Specialist

Stacy Harrell

Downs, LA ***** • 318-***-**** • ************@*****.***

Professional Summary

Dynamic professional with a proven track record at Dealertrack, excelling in teamwork and customer service. Skilled in organizing complex tasks and managing high-volume workloads, I foster a positive work environment while ensuring accuracy in reporting. Eager to learn and adapt, I consistently enhance operational efficiency. and client satisfaction. Skills

• Teamwork • Customer service

• Phone Etiquette • Organization

• Eagerness to learn • Office Equipment

• Punctuality

Work History

House Keeper, 09/2019 to Current

Self Employed – Union Parish And Surrounding

• Disinfected and mopped bathrooms to keep facilities sanitary and clean. Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

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• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors. Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

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• Disposed of trash and recyclables each day to avoid waste buildup. Title Clerk, 02/2016 to 09/2019

Preaus Motor Company – Farmerville

Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.

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• Communicated with customers to resolve common title issues. Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.

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Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.

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Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.

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Team Lead/Billing Specialist, 04/2013 to 09/2019

Dealertrack – Monroe, LA

Trained new team members by relaying information on company procedures and safety requirements.

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Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

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Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

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• Coached team members in techniques necessary to complete job tasks.

• Worked different stations to provide optimal coverage and meet production goals.

• Responsible for End of Day reports for the company and the state of Louisiana

• Comb the paperwork for accuracy

• Ordered the office supplies

• Balanced the cash drawer at the end of every day and made the daily deposits CSR Offline Support, 04/2012 to 04/2013

CenturyLink – Monroe, LA

Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.

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Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

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• Answered customer telephone calls promptly to avoid on-hold wait times.

• Answered constant flow of customer calls with minimal wait times.

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently. Education

High School Diploma: 05/1987

Farmerville High School - Farmerville

Certifications

• Notary Public

Notary Public in my area

I notarize legal documents that people need to transfer automobiles into and out of their names, as well as many other documents that have to be notarized before being recognized

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