Service Representative Customer
Resume:
Collins Amaechi
Innovative Customer Service Representative Leveraging Data-Driven Insights to Elevate Customer Experience
Sandy Springs, GA 30350
*********@*****.***
• Seasoned customer support with a proven track record of driving operational excellence, fostering high- performing teams, and delivering measurable business results.
• Adept at leveraging data-driving insights to optimize processes, improve efficiencies, and spearhead transformative change.
• Skilled communicator and collaborator, able to align cross-functional stakeholders around shared goals.
• Versatile leader who excels at cultivating inclusive, goal-oriented cultures that empower employees to thrive.
• Passionate about continually enhancing personal and team capabilities to stay ahead of evolving industry trends and market demands.
Willing to relocate: Anywhere
Work Experience
Customer Service Representative
InCommunity-Remote
January 2021 to February 2025
• Initiate outbound emails and telephone calls to resolve collection related issues in a professional manner while building and fostering customer relationships.
• Exhibit an understanding of debtor issues and take appropriate actions leading to resolution while acting with sense of urgency.
• Perform reconciliation on outstanding balances by analyzing data in collection related tools and account payment history.
• Collaborate professionally with internal customers to resolve process difficulties and system issues.
• Maintain a daily and accurate record of actions taken to resolve outstanding balances.
• Monitor collection history against monthly plan to ensure individual and department goals achieved.
• Exhibit a positive, problem-solving, and collaborative approach within team. Customer Service Representative
Google-Remote
September 2017 to December 2020
• Respond to customer inquiries by phone, email, social media, and chat
• Resolve customer complaints and concerns
• Provide product and service information
• Process orders and prepare correspondences
• Identify opportunities to sell more products and services
• Collect feedback and respond to reviews
• Create helpful content
• Track KPIs
• Maintain accurate records of customer interactions and transactions Education
Bachelor of Science in Business Management
University of Buea - Buea
October 2013 to August 2017
Skills
• Facilities Maintenance
• Project management
• Business Development
• Team Management
• Business Continuity Planning
• Leadership
• Budgeting
• Strong attention to detail
• Excellent communication and interpersonal abilities
• Recruiting
• Vendor Management
• Communication skills
• Pre-sales
• Project Planning
• Operations Management
• Management
• Crisis management and emergency response expertise
• Computer skills
• Strong leadership and team-building skills
• Case Management
• Decision Making
• Microsoft Project
• Change Management
• Risk Management
• Process Improvement
• Excellent communication and negotiation abilities
• Negotiation
• Facilities Management
• Crisis Intervention
• Ability to use personal protective equipment
• Strategic planning and risk management
Languages
• English - Fluent
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