Production Operator Continuous Improvement
Resume:
Shervita Ferrell
Balch Springs, TX *****
*********@*****.***
Professional Summary
Results-driven production operator with 40 years of experience in various roles, including customer- facing positions. Proficient in quality control, safety protocols, and continuous improvement initiatives. Proven ability to work effectively in fast-paced environments, maintained accurate records, and collaborate with team members. Possessed exceptional communication and problem-solving skills, with a strong focus on customer satisfaction.
Work Experience
Production Operator
Canadian Solar-Mesquite, TX
April 2024 to Present
• Operated and maintained production equipment, ensuring efficient and safe operation
• Followed standard operating procedures (SOPs) to meet quality standards and production goals
• Maintained accurate records of production data, including output quantities, downtime, and product defects
• Performed regular inspections of machinery, identifying and resolving any issues or malfunctions
• Assisted in the setup and changeover of production lines for different products or batches
• Conducted quality checks on finished products using measuring tools or visual inspection methods
• Participated in safety meetings and adhered to all safety protocols to maintain a safe working environment
• Implemented continuous improvement initiatives to enhance productivity, reduce waste, and improve product quality
• Trained new operators on equipment operation procedures and safety guidelines
• Collaborated with maintenance technicians to troubleshoot equipment issues promptly
• Resolved minor mechanical problems independently, minimizing machine downtime
• Demonstrated strong attention-to-detail when performing repetitive tasks accurately over extended periods
• Collaborated with team members to optimize workflow and minimize downtime Driver
ForepointA2B-Carrollton, TX
August 2023 to Present
Subcontractor driver for special needs students. I picked up from their homes in the morning and dropped off at school. In the evening I go back to picked them up and dropped them off at home. I do this 5 days a week only when school is in. In the summer I’m free agent. I took great care of them and have built a trust relationship with the parents, where they actually know their children are safe in my care.
• Safely operated a variety of vehicles, including cars, vans, and trucks, to transport passengers or goods
• Maintained a clean driving record with zero accidents or traffic violations
• Followed all traffic laws and regulations to ensure compliance and prevent accidents
• Performed routine vehicle inspections before each trip to identify any maintenance issues or potential hazards
• Communicated effectively with dispatchers, customers, and team members to coordinate deliveries and resolve any issues that arose during transportation
• Provided exceptional customer service by being courteous, professional, and helpful during interactions with clients at pick-up/drop-off locations
• Maintained cleanliness inside the vehicle by regularly cleaning the interior surfaces
• Received commendation from supervisors for exceptional customer service skills and positive feedback from clients
• Maintained a high level of professionalism while representing the company during interactions with customers
• Collaborated with dispatchers to ensure efficient scheduling and routing, resulting in improved delivery times
Uber Driver
Uber and Uber Eats-Dallas-Fort Worth, TX
June 2019 to Present
• Safely operated a variety of vehicles, including cars, vans, and trucks, to transport passengers or goods
• Maintained a clean driving record with zero accidents or traffic violations
• Delivered goods to customers in a timely manner while ensuring the safety and security of the cargo
• Followed all traffic laws and regulations to ensure compliance and prevent accidents
• Efficiently planned routes to optimize delivery times and minimize fuel consumption
• Performed routine vehicle inspections before each trip to identify any maintenance issues or potential hazards
• Communicated effectively with dispatchers, customers, and team members to coordinate deliveries and resolve any issues that arose during transportation
• Demonstrated excellent navigation skills using GPS systems or maps to find the most efficient routes for delivery destinations
Hairstylist/Cosmetologist
Self- Employed-Dallas, TX
June 1996 to Present
• Provided a wide range of hairstyling services including haircuts, coloring, highlights, and styling for both men and women
• Consulted with clients to understand their desired hairstyle and offered professional advice on suitable options based on their hair type and face shape
• Demonstrated expertise in various cutting techniques such as layered cuts, razor cuts, and texturizing to create customized looks for clients
• Stayed up-to-date with the latest trends in hairstyles, attending workshops and training sessions to enhance skills and offer modern styles to clients
• Maintained a clean and organized work station, ensuring all tools were properly sanitized before each use
• Managed appointment scheduling system efficiently to maximize productivity while providing excellent customer service
• Built strong relationships with clients by actively listening to their needs, addressing any concerns or questions they had about their hair care routine
• Performed chemical treatments like perms or relaxers following safety protocols and ensuring client comfort throughout the process
• Recommended appropriate hair care products based on individual client needs to maintain healthy- looking hair between salon visits
Return Representative
Hertz Rental Car-Dallas-Fort Worth, TX
September 2021 to June 2022
• Inspected cars upon return
• Logged returns into inventory system
• Ensured cars receive needed maintenance and cleaning
• Ensured customers satisfaction
• Addressed customer and/or vehicle issues
Private Caregiver
Self- Employed-Plano, TX
January 2015 to December 2021
· Provide in home assistance with Activities of Daily Living
· Provide companionship
· Provide respite care when families needed a break
• Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well- being
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
• Created personalized care plans for each client based on their individual needs and preferences
• Maintained a clean and organized living environment for clients by performing light housekeeping duties
• Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
• Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
• Provided companionship and emotional support to alleviate feelings of loneliness or isolation
• Managed medical appointments and transportation arrangements for clients as needed
• Collaborated with healthcare professionals, family members, and other caregivers to ensure continuity of care
• Administered medications accurately following prescribed dosages under the supervision of a nurse or doctor
• Implemented fall prevention strategies by removing hazards from the environment
• Documented daily observations including changes in behavior or health conditions
• Assisted with physical therapy exercises as directed by healthcare professionals
• Supported individuals with mobility challenges through proper transfer techniques using assistive devices when required
Package Handler
Amazon Flex-Dallas, TX
July 2017 to October 2019
• Inspected packaged products for quality control purposes, identifying any defects or issues
• Maintained a high level of accuracy and attention to detail while packaging products
• Collaborated with team members to meet production goals and deadlines
• Utilized computer systems to track and record packaged products in the inventory database
• Resolved packaging-related problems or discrepancies promptly and effectively Education
Remington College-Dallas Campus - Northwest Hwy Texas May 2009 to May 2010
Skills
• Self-motivated
• Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner (10+ years)
• Nannying
• Achieved department metrics and expectations (10+ years)
• Ability to work with diverse populations
• Easily identify customer needs, suggested products and services (10+ years)
• Ability to work in a fast paced environment
• Great problem solver
• Ability to learn and maintain basic understanding of products, procedures, and systems (10+ years)
• Maintain and modify customer records, utilizing various databases to verify and retrieve data while responding to order inquiries, placing new and/or reorders (10+ years)
• Caregiving
• Ability to multi task
• Locate/search information using multiple systems/technologies (10+ years)
• Fast Learner
• Exceptional oral and written communication (10+ years)
• Resolve product or service problems by selecting the appropriate action to expedite the Immediate resolution while delivering optimal customer experience (10+ years)
• Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues (10+ years)
• Ability to work as a team player and independently
• Use exceptional customer service and interpersonal skills to answer calls and address questions and concerns they may have (10+ years)
• Able to manage various projects and work tight deadlines (10+ years)
• Over 30 years of customer service experience
• Great communicator and the ability to easily develop rapport with others
• Detail oriented
Certifications and Licenses
Adjusters License
March 2025 to March 2027
Handle and settle claims.
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