Business Development Customer Service
Resume:
Jonathan McGarry
Phone: 801-***-****
************@*****.***
SUMMARY
Experienced executive leader with a passion for building strategic partnerships, maturing teams, and driving results. Strong background in Business Development, Sales, Marketing, Customer Service, training programs, and retention strategies. People focused with strong, dynamic presentation abilities. EXPERIENCE
ByDesign Technologies, Tampa, FL October 2024 - Present Head of Global Sales
● Oversee all software sales and business development growth
● Manage multi channel marketing campaigns increasing sales funnels and lead qualifying
● Created a unique relationship driven sales process that increased revenue 20% within the first quarter of 2025 Various Companies, American Fork, UT April 2023 - October 2024 Executive Consultant
● Developed affiliate program that increased revenue by 31% thru the first 2 quarters of 2024
● Organized a logistic management plan, including maintenance schedules, sales forecasting, and transportation logistics
● Created a detailed incentive trip program, including budget requirements, qualification breakdown, and sales increase forecast that generated an additional 11% increase over forecasted revenue goals iTOVi, American Fork, UT January 2020 – April 2023 Vice President, Business Development
● Developed 4 new strategic partners that drove a 3X increase in new accounts and generated $10 million in annual revenue
● Built an onboarding model to transition from in-person training to a virtual onboarding and training platform that reduced onboarding overhead by 77% and saved $400 per account
● Delivered maintenance training programs for separate product lines, which drove the successful retention of over 4000 accounts
ACTIVZ, South Jordan, UT May 2017 – January 2020
Vice President, Sales
● Founding executive of a health and nutrition startup that drove a 40% year-over-year revenue growth
● Generated 5600 customers over 3 years by creating recruiting, retention, and growth campaigns
● Launched company-wide “Success System” that produced 95% of customers with net positive revenue within the first month
Titanium Ventures, American Fork, UT June 2014 – May 2017 Founder
● Created a nutrition-based customer group that produced $3M in annual sales, $150K generated in the first 90 days
● Managed an award-winning, independent Sales team that drove the promotions of over 120 distributors
● Developed training and marketing framework that accelerated sales, increased retention, and grew revenue by 10X
LifeVantage, Lehi, UT February 2009 – June 2014
Vice President, Global Sales and Customer Service
● Created Sales infrastructure and developed growth campaigns that grew revenue to $212 million and increased stock price by 775% over 4 years
● Built a Customer Service organization that increased Independent Sales team success by 260% annually and reduced customer attrition by 40%
● Planned and performed the role of Emcee for events for 5000+ attendees that directly increased sales growth by 5-15% per event
EDUCATION / AWARDS
Utah Valley State University, Orem, UT
● BS, Business Management, UVU School of Management
● Minor, Marketing
Top Dynamic Growth Sales Recipient - Titanium Ventures (Zija International) Second Fastest Sales Growth Company (2011) - LifeVantage (Direct Selling Association) SKILLS
● Expert in B2B and B2C sales cycles
● Proficient in Salesforce CRM
● Professional at Peak Performance Center Training Cycle
● Building strong, result-driven teams
● Developing talent and increasing productivity within customer service organizations
● Emcee of large arena presentations
● Proven leader of high-stress / time-critical project groups OTHER INTERESTS
● Young Men Outdoor / Life Skills Leader
● Youth Baseball Coach, American Fork Rec, Gold Division
● History - learning how historical events shape our future
● Creating memorable adventures with family and friends
● Previous Team Lead of the Timpanogos Grotto Chapter of the National Speleological Society
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