Customer Service Case Manager
Resume:
Penny LaGoy
Avon Park, FL *****
***********@*****.***
Work Experience
Early Learning Assistant/meal preparation.
Eagles Nest Learning Center-Avon Park, FL
April 2024 to November 2024
Relief for teachers, breakfast and lunch preparation. Retail Sales Associate
Bealls Inc.-Avon Park, FL
October 2023 to February 2024
Recovery, stocking, displays and cashier.
Front of Store Associate
Golub Corporation-Lake Placid, NY
July 2018 to February 2023
Restocking, customer service, office duties, including check cashing, money orders, change requisitions, and cash reconciliation.
Targeted Case Manager, Psychiatric Rehabilitation Specialist, and Vocational Education Specialist
St. Joseph’s Rehabilitation and Recovery Centers-Saranac Lake, NY May 2022 to October 2022
Assist clients with employment opportunities, resume building, transportation, continuing education, intake assessments, as well as DSS forms and housing needs. Building Maintenance
Main Street East Properties-Brattleboro, VT
November 2015 to March 2018
Clean building, order supplies, clean for building tenants. Customer Service
Hannaford Stores-Brattleboro, VT
November 2010 to July 2011
Assisted customers when needed
* Front end cashier
* Audit cash
Special Education Assistant
Winchester Elementary School-Winchester, NH
October 2009 to June 2010
Winchester, NH
* Worked one-on-one with emotionally challenged children.
* Documented student behavior
* Supported academic learning
* Support in team evaluation
Administrative Assistant
Vermont Vinyl-Brattleboro, VT
February 2007 to April 2008
Office Machines
* Computer Updates and Filing
* Service Orders
* Supply and Inventory
Case Manager
Phoenix House-Brattleboro, VT
March 2006 to December 2006
Case Manager for Rise Program
* Weekly client counseling
* Weekly chart updates
* Evaluation of client progress
Bilingual Teacher
New York State Department of Correctional Services-Ray Brook, NY February 1998 to November 2005
Adult Spanish basic education
* Spanish GED preparation
* Cultural Diversity trainer
Permanent Substitute Teacher
Au Sable Valley Central School-Clintonville, NY
September 1995 to February 1998
Carry out duties left by absent teachers
* Responsible for student computer lab
* Staff advisor for student news paper
Early Head Start Home Visitor
Head Start, Essex County, New York-Keeseville, NY
March 1994 to September 1995
Home visits, nursery school instruction, family liaison for Social Services and Essex County Health Department . Referrals when necessary, case management and weekly classroom instruction. Education
Masters of Science in Education
Potsdam College - Potsdam, NY
1993
Bachelor of Arts in English
Potsdam College - Potsdam, NY
1985
Diploma
Au Sable Valley Central School - Clintonville, NY
Skills
• Guest relations
• Behavior Management
• Customer service
• Experience with children
• Tutoring
• Organizational Skills
• Early childhood education
• Sales
• Preschool experience
• Childhood development
• Special education
• Office skills, conversational Spanish, GED Teaching and proctoring, teller experience.
• PTSD Care
• Supervising experience
• Cash handling
• Cash register
• Dietary aide experience
• Bilingual
• Driving
• Dietary department experience
• Time management
• Addiction counseling
• Curriculum Development
• Food service
• Classroom management
• Basic math
• Conversational Spanish
• Negotiation
• Training & development
• Serving
• Mentoring
• Retail sales
• Toddler Care
• Computer Operation
• Childcare
• Administrative experience
• Leadership
• Writing Skills
• Social work
• Experience Working With Students
• Microsoft Word
• Teaching
• Experience working with students
• Phone etiquette
• Case Management
• Hospitality
• Classroom Management
• Assisted living
• Cleaning
• Financial management
• Restaurant experience
• Front desk
• Developmental disabilities experience
• Individual / Group Counseling
• Front Desk
• Retail math
Awards
Kappa Delta Pi
May 1993
Awarded to Graduate Students that show admirable character and who show exemplary academic achievement.
National Honor Society
April 1979
Awarded to students who showed honorable character and high academic achievement. Certifications and Licenses
Cognitive Self Change Program
May 2006 to Present
Assisting clients who continue to show problems with reoccuring behaviors and help them to find their own strength to change them.
Ethics and Confidentiality Issues for Substance Abuse and Mental Health Counselors
May 2006 to Present
Awarded to Substance Abuse Workers and Mental Health Counselors so they can effectively and confidentially deal with their clients case management. NYS DOCS Cultural Diversity Trainer
September 1999 to Present
Dealing with difficult people in the workplace, sexual harassment, stereotyping and body language/ communication.
State of NY Permanent Teacher Certification
June 1998 to Present
Permanent Teacher Certification by the State of NY in the levels of N - 6th grade, in all disciplines. NYS DOCS RECAB Trainer
1998 to Present
DOCS stands for Department of Correctional Services. RECAB stands for Recognizing Evaluating and Controlling Aggressive Behavior. When a situation appears to be escalating, one needs to become aware of that and get the situation back in control - also be ready to redirect the situation if necessary. Driver's License
August 2023 to November 2031
Additional Information
• Resourceful self-starter with strong coordination and organizational skills.
• Skilled at prioritizing projects within varied and rapidly changing environments.
• Capable and co-operative team player.
• One who works well independently.
• Extensive experience in Case Management and progress charting.
• Experience in diagnostic evaluation and interpreting results.
Contact this candidate