Customer Service Product Development
Resume:
Druw Ward
**** ******* ** ** *****, CA, *****]
********@*****.*** 619-***-**** https://www.linkedin.com/in/druw-ward-8a1093328/ Summary
A motivated and resourceful student at Utah Tech University with strong academic coaching, communication, and leadership skills. I have assisted fellow students as a Peer Coach, providing guidance on study strategies, time management, and academic performance. With experience in customer service, I excel at building positive relationships and maintaining high satisfaction levels in fast-paced environments. My background in mentoring youth, managing diverse responsibilities as a waiter, and facilitating group discussions has equipped me with the ability to collaborate effectively, solve problems creatively, and adapt quickly to changing priorities. I am passionate about helping others succeed, whether through academic support or team leadership, and am eager to apply my skills in an on-campus role to contribute to the university community. EDUCATION
Utah Tech University, St. George, Utah
Expected Graduation: December 2025
● Coursework includes Management, Business Law, Contract Law, and more.
● Peer Coach: Assist fellow students in improving study habits, exam preparation, and academic performance.
RELEVANT EXPERIENCE
Intern – Innovation Plaza (Patents & Product Development) Utah Tech University — St. George, Utah
January 2025 – March 2025
● Assisted in researching and drafting patent applications for innovative student and faculty-led projects.
● Collaborated with inventors to document technical specifications and ensure intellectual property protection.
● Conducted market analysis and feasibility assessments for new product concepts.
● Supported the Innovation Plaza team in organizing workshops and outreach efforts promoting innovation and entrepreneurship.
Peer Coach
Utah Tech University — St. George, Utah
April 2024 – January 2025
● Provided academic coaching to fellow students, with a focus on study strategies, time management, and goal setting.
● Facilitated group discussions, offering feedback to help peers improve performance and academic outcomes.
● Assisted students with legal writing and research, ensuring clarity and precision in their work.
Youth Sports Coach
i9 Sports — San Diego, California
September 2021 – April 2022
● Coached youth sports teams, emphasizing skill development, sportsmanship, and positive reinforcement.
● Communicated with parents and staff to coordinate practice schedules and address team needs.
● Encouraged inclusive participation and built strong rapport with players of diverse backgrounds and skill levels.
Waiter
La Vida Real — San Diego, California
January 2021 – August 2024
● Delivered high-quality service to elderly residents, demonstrating patience and effective communication skills.
● Managed multiple tasks in a fast-paced environment, including food preparation, customer service, and organizing schedules.
● Ensured timely and accurate service, fostering a positive atmosphere and ensuring client satisfaction.
Snack Shack Cashier (Volunteer)
San Diego, California
March 2017 – March 2020
● Volunteered at local sports events, operating the snack shack and handling cash transactions efficiently.
● Maintained inventory, restocked supplies, and ensured the cleanliness and safety of the food prep area.
● Provided friendly customer service and collaborated with other volunteers to meet community needs.
Youth Basketball Coach
McGrath Family YMCA — San Diego, California
January 2020 – July 2020
● Led a youth basketball team, promoting teamwork, discipline, and personal development among players.
● Developed practice plans and game strategies, focusing on leadership, collaboration, and communication.
● Provided constructive feedback and motivation to help players achieve their individual and team goals.
KEY SKILLS
KEY SKILLS
● Academic Coaching & Peer Support: Ability to provide guidance and support to fellow students, helping them improve study habits, exam preparation, and academic performance.
● Time Management: Strong organizational skills with the ability to effectively balance multiple responsibilities and deadlines.
● Communication: Skilled in clear and concise communication, both written and verbal, with the ability to engage with students, faculty, and staff.
● Collaboration & Teamwork: Experience working effectively in team environments, offering support and feedback to peers to foster collective success.
● Problem Solving: Identifying challenges and implementing practical solutions, especially in academic and workplace settings.
● Attention to Detail: Ability to maintain high standards of accuracy and thoroughness in academic work and service delivery.
● Customer Service: Experienced in providing excellent service and building relationships with diverse individuals.
● Adaptability: Comfortable with shifting priorities and working in dynamic, fast-paced environments.
● QPR Gatekeeper Certified: Trained to recognize suicide warning signs, offer hope, and refer individuals to appropriate help.
● Leadership & Initiative: Capable of taking charge in group settings, leading projects, and making informed decisions.
● Data Analysis & Interpretation: Familiar with analyzing business case studies, interpreting financial reports, and using data to guide decision-making.
● Ethical Decision-Making: Understanding of ethical frameworks in business and the ability to apply them in real-world scenarios.
● Strategic Thinking: Exposure to long-term planning and goal setting through coursework in business strategy and management.
● Project Management: Knowledge of planning, executing, and evaluating projects, including resource and time allocation.
● Financial Literacy: Foundational understanding of budgeting, financial statements, and economic principles.
● Marketing & Consumer Behavior: Insight into marketing strategies, branding, and how consumer behavior influences business decisions.
● Conflict Resolution: Ability to mediate disputes and maintain professionalism in challenging interpersonal situations.
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