Business Development Project Management
Resume:
Ruchita Japra, PMP
+1-516-***-**** • ******@***.***
Results-focused educator, project manager, and business development professional committed to building student confidence, capability, and curiosity. Two decades of experience in Education Management, growing my client base from one to more than 500 families. Developed regional programs to democratize access to instruction for lower-income families, teaching 1:1 as well as in classroom settings. I strive to provide my students with the tools they need to succeed at their endeavors both now and in the future. CORE STRENGTHS
* Strategic Planning * Program and Project Management
* Business Development * In-Person and Remote Training and Workshops
* Relationship Management * K-12, College, and Post-Graduate instruction CERTIFICATIONS
Project Management Professional (PMP) Certification August 2024 Credential ID 3908071
Salesforce Sales Operations March 2023
Credential ID LDBY67S3W6VP
Google Project Management: Specialization February 2023 Credential ID C63Y5BGTF36F
Scrum Master Certification February 2023
Credential ID BLQZLYPEJHJH
COVID-19 Contact Tracing May 2020
The Johns Hopkins University
New York State Teacher Certification Exam May 2008 Content Specialty Test (CST) in Social Studies
Grade: 100%
EXPERIENCE
EDULUXE Inc., Greenvale, NY March 2023 – Present
Founding Director
EDULUXE provides comprehensive instruction across standardized tests (SSAT, ISEE, SAT, ACT, LSAT, GRE, GMAT, MCAT, DAT, PMP, SIE, CPA, Series 7, CFA) and academic subjects, ensuring a well-rounded and supportive learning environment for students from middle school through graduate and professional school. Advantage Testing of Long Island, Roslyn Heights, NY March 2003 – March 2023 Associate Director (June 2016-Present)
As an Associate Director, in addition to my focus on teaching, I directly manage and train staff, develop partnerships to complement the work of my team, and advise company leadership on our education, curriculum development, content, and outreach strategies.
• Sourcing and closing new leads and marketing services to schools and surrounding community
• Establishing and cultivating collaborative relationships with tutors, students, parents, teachers, educational specialists, school administrators, and parent/teacher organizations
• Collaborating with team Director to develop and execute a strategic plan to improve center performance and increase incidence of student success
Key Accomplishments:
o Built a partnership with college admissions counselor College Prep 360 to improve continuity of student services by co-referring clients for tutoring and college prep Ruchita Japra 2/2
o Expanded firm-wide client base by working with senior leadership at St. Francis Preparatory High School to design a program for group/individual SAT/SAT II/ACT classes o Designed improved mechanisms for client intake and scheduling, efficient testing procedures, and customer service best practices for client-facing administrative staff Senior Associate (January 2011-May 2016)
• Educational Instruction for K-12, college, and post-grad students
• Managed, trained, and mentored associates and new hires Associate and Head Proctor (March 2003-Dec. 2010)
• Educational Instruction for K-12 students
Optum United Healthcare Group, Eden Prairie, MN June 2020 – May 2022 Contact Tracing Supervisor, Operations (Remote)
Served the residents of New York state by co-leading a team of 500+ contact tracers to reduce the spread and transmission of COVID-19.
• Educated staff on rapidly evolving COVID-19 safety procedures and reduction protocols
• Implemented NYS Traveler’s Program to trace/ monitor/ quarantine NY-bound travelers when necessary
• Managed a team of 25 remote contact tracers daily, served as rotating lead supervisor for other teams Key Accomplishments:
o August 2020: Launched and implemented campaign to increase voluntary COVID-19 Testing in Sunset Park, NY– the community with the highest infection rate in New York state at the time.
o April 2020: Launched and implemented initial COVID-19 vaccine deployment campaign for New York State residents, to improve vaccine coverage and equity. o Oct. 2021: Launched and implemented 3rd Dose Project campaign to optimize protection of New York State communities most vulnerable to COVID-19 o Nov. 2021: Expanded patient outreach by my direct reports by reducing the percentage of my team’s contact tracer RONAs (missed calls to test-positive individuals) by 30% and ROAAs (rejected calls to test-positive individuals) by 25% during an outbound campaign to increase vaccine uptake in New York state. Locust Valley Central School District, Locust Valley, NY May 2001 – Dec. 2003 Seasonal Program Support, Department of Special Education and Pupil Services Supported the Executive Director of the Department of Special Education and Pupil Services in formulating Individual Education Plans (IEPs) for students with behavioral and special needs. Served a client-facing role that involved regular engagement with student guardians, neuropsychologists, and teaching/support staff. EDUCATION
Long Island University (LIU) In Progress
M.S. Secondary Education and Teaching
SUNY Stony Brook May 2002
B.S. Political Science, with minor in Issues in Health and Society SKILLS
Teaching/Instruction
• Standardized Tests: SSAT, ISEE, SAT I, ACT, LSAT, GRE, MCAT, DAT, PMP
• Academic: All core subjects throughout high school and college, including AP English Language
& Composition, AP English Literature, AP Calculus AB/BC, AP Biology, AP Chemistry CRM Salesforce/Salesforce Outreach, Twilio Flex
Languages English (native speaker), Elementary Spanish, Conversational Hindi
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