Customer Service Team Lead
Resume:
CONTACT
Address : Winder, GA ****
Phone : 770-***-****
Email : ***************@******.***
SKILLS
Proficient in working with team's and
always having positive attitude. Great at
multitasking. Able to resolve conflict
and come up with best solution
available
Staff Training
Inventory Monitoring
Dependable and reliable
Decision-Making
Performance Improvement
Customer Service
Warehouse functions
Time Management
Warehousing functions
Motivated Team Player
Mentoring and training
Warehouse Safety
Packing and shipping
Teamwork and Collaboration
LANGUAGES
Spanish
Native or Bilingual
English
Native or Bilingual
PROFESSIONAL SUMMARY
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 2 years of experience working in busy environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Team Lead position. Ready to help team achieve company goals. Enthusiastic Warehouse Team Lead with 2 years of experience. Committed to quality assurance and detailed inventory management with talent for day-to-day streamlining and close worker supervision. Knowledgeable about safety protocols and Microsoft use.
WORK HISTORY
Warehouse Team Lead, 01/2024 to Current
Chicos - Winder, GA
Mentored new hires for seamless integration into team, providing guidance on best practices, company policies, and procedures.
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Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality, and safety.
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Implemented lean management principles to reduce waste within various aspects of warehouse operations-from material handling to time allocation among tasks.
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Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
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• Reviewed order slips, picked products and staged merchandize to be shipped. Maintained high employee morale by fostering positive work atmosphere and addressing concerns promptly as they arose.
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• Picked and packed order items.
Kept storage areas organized, clean, and secure to fully protect company assets.
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Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
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• Acted as liaison between company departments and warehouse teams. Oversaw warehouse staff and maintained efficiency in fast-paced environment.
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Enhanced warehouse efficiency by implementing streamlined processes and optimizing team workflows.
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Recorded information, shortages, and discrepancies to keep records current and accurate.
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Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
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Maintained top performance standards while working in hot warehouse environment.
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ERNAN SANDOVAL
Warehouse Associate, 08/2022 to Current
Chicos - Winder, GA
Customer Service Team Leader, 07/2021 to 08/2022
Publix Super Markets Inc - Braselton, GA
Warehouse Associate, 08/2020 to 06/2021
Chicos Fas - Winder
• Supervised warehouse operations by managing employees during shifts.
• Trained employees on equipment operation and safety protocols. Monitored performance and safety practices of 40-person warehouse department staff.
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• Consistently lifted materials weighing as much as 50 pounds.
• Worked safely around moving machinery.
• Performed inventory control, such as counting, and stocking merchandise. Conducted regular inspections and audits to check quality and verify inventory levels.
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• Assembled pallets and crates for secure transportation of materials. Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
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Collaborated with team members to achieve daily targets and complete tasks efficiently.
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Assembled orders and packed items for shipment, conveying orders to shipping personnel
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Collaborated with various departments to manage timely delivery of orders and avoid delays.
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Provided excellent internal customer service by working closely with other departments to address and resolve any issues related to warehouse operations.
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• Focused on providing great customer service
• Leading with example, to inspire all those around
• Take any opportunity and turn it into learning experience Increased efficiency and performance by monitoring team member productivity and providing feedback.
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Implemented quality assurance measures to maintain consistency in customer interactions and service delivery.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
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Responded to customer requests, offering excellent support and tailored recommendations to address needs.
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Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
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Followed up with customers about resolved issues to maintain high standards of customer service.
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• Cross-trained and backed up other customer service managers. Trained and supervised team of customer service representatives in providing quality service to customers.
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Opened and maintained 50 customer accounts by recording account information.
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Regular warehouse associate, doing tasks such as picking, packing, along with any other departments needed in.
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• Consistently lifted materials weighing as much as 50 pounds.
• Performed general housekeeping and cleaning tasks. Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
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Contributed to cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
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EDUCATION
Associate of Science : Business Administration And Management, Expected in 05/2026
Lanier Technical College - Oakwood, GA
High school Diploma, 05/2019
Apalachee High School - Winder, GA
Completed all required academics during my time at high school. As well as joining certain after school activities such as, International Club, and After school Chorus
AWARDS
Awarded with being the AVS(Associate Voice Survey) Captain, focused on making associates know they are valued and cared for in the workplace.
Contact this candidate