Patient Navigator Care Manager
Resume:
Martin Flores, LVN
*********@*****.*** PH. 737-***-****
*** *. ***** ******, ******, Texas 76502
Objective: To serve patients and improve the care of the community through collaboration and the integration of my experiences, knowledge and dedication.
EXPERIENCE
03/22 to Present
Baylor Scott and White Memorial Hospital
Temple, Texas
Special Treatment Center Staff LVN
Primary Nursing for Renal and Diabetic patients on Peritoneal dialysis. Medication Maintenance and IV medication administration. Provide bedside care and delivery of ordered care and daily routine assistance to patients with Presurgical and Postsurgical care for Kidney related illnesses as well as overflow of medical surgical patients. Epic electronic charting, Omnicell medication administration with Rover bedside administration scanner.
08/16 to 01/23
Ascension Medical Group
Austin, Texas
Patient Navigator/ Clinic Nurse
Patient Navigator/Care Manager through the veterans needing community providers and are referred from local VA centers in our regional area. The procurement of community specialty services to be engaged in Seton Clinics authorized and by Prior Authorization through the Federal government due to unavailable or delayed scheduling in the local VA clinics for veterans because of overburdened constraints. Assist veterans with medical records, Medications, travel arrangements and appointments.
Utilization Review
04/2020 to 08/2020
Ascension Medical Group
Covid-19 Triage Nurse
Monitored and appropriated contact tracing intake forms and questions from Front line staff; Acute and clinical employees, and patients regarding to Covid-19 possible infection signs and symptom reviewed with staff calls. Clarified conditions and utilizing best practices per CDC guidelines, in general and per case by case basis.
Managed and maintained HIPPA guidelines per each individual and affected staff member, including PHI in an isolated approach as prescribed by facility policy.
Connected and followed chain of command to departmental leads when decision required physician or director involvement.
Partners with other HR, legal, and medical departments to promote team alignment.
Participated when instances allowed for devising to resolve issues affecting triage team on solutions to improve customer service.
Maintains and actively participated with other needs in scheduling appointments virtual visits, and phone triage as needs presented themselves, including answering phones, taking messages, and responding to urgent or emergent situations with due process and diligence to provide quick responses and instruction as needed.
02/2016 to 04/2020
Ascension Medical Group
Austin, Texas
Patient Navigator/ Clinic Nurse
Patient Navigator/Care Manager through the veterans needing community providers and are referred from local VA centers in our regional area. The procurement of community specialty services to be engaged in Seton Clinics authorized and by Prior Authorization through the Federal government due to unavailable or delayed scheduling in the local VA clinics for veterans because of overburdened constraints. Assist veterans with Medical records, Medications, travel arrangements and appointments.
Utilization Review
04/2014 – 02/2016
Seton Family of Hospitals Austin, Texas
Nurse Case Manager/Staff LVN
Case Manager for 8 specialty clinics with varied attending physicians, residents and other clinicians involved in the specialized care and management of majority indigent and under- insured populations. Supervised and trained MA’s and techs to assist with procuring records and charts and formulating authorization requests, and general recordkeeping of progress.
Facilitated procedure access by coordinating pre-certification for imaging, nuclear medicine, surgical, rehab services and community care centers including Specialty clinic referrals or prior authorizations for injectable, oral and specialty drugs.
Supported data collection and reporting related to send out clinical appointments. Provide liaison services for the patient and external clinics, pharmacies, and other healthcare entities.
Assisted with the (PAP) Patient Assistance Program, in order to obtain prescribed medications for patients without insurance or the inability to afford specialty medications for serious and terminal conditions.
07/2009 – 01/2017
Westway Nurse Staffing
Integral-Care of Austin,
Central Texas Rehab Hospital,
Vibra Rehab Hospital
Staff LVN – Part-time
Provided care for the county Inpatient Transitional and Stabilization center including patients psychological and drug detoxification patients under in- house treatment.
Managed medication administration and treatment response evaluations.
Managed Anasazi databank documentation for treatment team patient care assessment and care planning.
Primary nursing care for Med/Surgical acute care floors by providing Medication administration, IV/Phlebotomy and Bedside procedures Preop and Postop care
07/2012 – 04/2014
Austin Lakes Hospital Austin, Texas
Staff LVN
Provided support for psychological and drug rehabilitation, medication administration and direct patient.
Conducted treatment and response evaluations.
Completed narrative charting and documentation.
Utilized the electronic medical record (EMR) for medication administration.
07/2012 – 04/2014
Austin Travis County MHMR Austin, Texas
Staff LVN
Provided care for the county Inpatient Transitional and Stabilization center including patients psychological and drug detoxification patients under in house treatment.
Managed medication administration and treatment response evaluations.
Managed Anasazi databank documentation for treatment team patient care assessment and care planning.
09/2010 – 07/2012
Seton Highland Lakes Burnet, Texas
Staff LVN
Provided care for a rural medical surgical hospital including patients with the following
conditions: COPD, pneumonia, total hip arthroplasty, total knee arthroplasty, and hip and knee revisions.
Provided bedside care and treatment including medication administration, pain evaluations, and collection/reporting of labs.
06/2008 – 07/2010
Medical Staffing Network Austin, Texas
Relief LVN/ Bartlett State Jail/ Travis County Jail, Del Valle, TX.
Provide supplemental coverage for patients with medical and major surgical needs in the following healthcare settings/facilities: Rehabilitation, Skilled Nursing, Correctional, and Psychiatric.
Provided bedside care and treatment including medication administration, pain evaluations, and collection/reporting of labs.
Correctional, blood glucose monitoring, medication administration, EMR documentation, bedside procedures, patient discharge education, and discharge planning.
09/2009 – 03/2010
Texas Health and Human Service Commission Austin, Texas Program Specialist III
H1N1 Influenza Call Center Manager
Managed call center activities and supervision of call center communications equipment.
Conducted monthly data reporting and analysis of call center productivity.
Trained all call center staff to process, procedures, and systems.
Spanish Speaking interpreter for non-English speaking callers
Triage nurse for signs and symptoms of H1N1 influenza and instructions per DSHS policies regarding health questions and seeking medical care.
07/2007 to 01/2009
Talecris Plasma Resources
Research Triangle Park, NC
Medical Supervisor (LVN) Designated Trainer, Donor Processor
Performed potential donor routine exams for blood-plasma donation qualification under the supervision of the center physician.
Monitored qualified donor lab results to ensure eligibility to donate without injury.
Notified and discussed lab findings with potential and active donors related to health condition excluding them from plasma donation.
Provided urgent care to donors experiencing adverse reactions
Trained and monitored continuing education of medical supervisors
03/2002 – 12/2009
University Medical Center/Trustaff/ Nurses Unlimited Lubbock, Texas
Travel Assignment LVN/ Montford State Prison
· Provide care for patients with medical and major surgical needs.
· Provided bedside care and treatment including medication administration, pain evaluations, and collection/reporting of labs via an EMR.
· Correctional, blood glucose monitoring, medication administration, EMR documentation, bedside procedures, patient discharge education, and discharge planning.
08/2001 – 02/2005
Covenant Medical Center/Nurses Unlimited Lubbock, Texas
Staff LVN
· Provide care for patients with medical and major surgical needs.
· Provided bedside care and treatment including medication administration, pain evaluations, and collection/reporting of labs via an EMR.
11/1998 – 01/2000
Private Duty/Sam Reid Austin, Texas
Nurse Manager
Coordinated the care of a private patient who experienced a stroke including arranging rehabilitation treatments, appointments with physicians and therapists.
Provided direct patient care.
Operated and maintained private hyperbaric chamber therapy under the direction of treating physician.
Performed Nurse Manager duties and directed other healthcare services providers.
Hired and trained Certified Nurse Aides.
Managed patient supplies budget and ordering.
Maintained staff payroll budget.
01/1994 – 06/1996
Interim HCA Lubbock, Texas
Relief LVN/ Travis County Jail, St. David’s Medical Center/HealthSouth Rehab
Provide supplemental coverage for patients in the following healthcare settings/facilities: Community Hospital, Rehabilitation,
Correctional, blood glucose monitoring, medication administration, EMR documentation, bedside procedures, patient discharge education, and discharge planning.
Psychiatric.
Conducted pre and pose operative care, blood glucose monitoring, medication administration, EMR documentation, bedside procedures, patient discharge education, and discharge planning.
06/1992 – 09/1993
Liberty Nursing Services Austin, Texas
Relief LVN
Provide supplemental coverage for patients in the following healthcare settings/facilities: Community Hospitals, Rehabilitation, Correctional, and Psychiatric.
Provided private patient care and part time contracted private nursing care
Served as Immunization Coordinator for seasonal influenza clinics across the city
12/1990 – 05/1992
Regency Manor Nursing Center Kay Jones ADON
Temple, Texas
Charge Nurse
Provided patient care and served as charge nurse for a 36 patient Alzheimer’s
Supervised three Certified Nurse’s Aides.
Managed schedules for patient care and overall unit responsibilities.
Conducted daily and weekly patient assessments, including SNF assessment involving skin and wound treatment assessments
EDUCATION
Central Texas College
Associate of Nursing
Graduation Date
Liberty University Business School Associate Business Degree
Online Education
Temple College, Temple, Texas
Associate Nursing Degree Prerequisites
Temple Junior College, Temple, Texas LVN Certification
05/2022
08/2015-07/2017
08/2012-05/2016
08/1989-12/1990
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